Cleaning Gurus Agency LTD Opiniones 

398
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service and great results. Moving after a decade a deep clean was required and the team worked wonders! Professional and friendly communication and a thorough and timely job took a lot of... Ver más

Valorada con 4 estrellas sobre 5

Neli Syarova and team 2 did a really good job- efficient, focused, and leaving everything sparkling. Some external windows were too challenging but that was completely fair enough. I would certainly r... Ver más

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Valorada con 5 estrellas sobre 5

I have been using Cleaning Gurus for a long time now, amd they have never let me down. Highly recommended if you want a thorough, professional clean.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lady who organises my cleaning has been amazing. She is the reason I have continued to use this company. Any queries I have had she has been in contact swiftly. Despite the first cleaner not being... Ver más

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Información sobre la empresa

  1. Servicios de limpieza
  2. Vivero
  3. Servicio de limpieza de ventanas

Escrito por la empresa

Cleaning Gurus Agency LTD provide professional and reliable cleaners in London. House cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, carpet cleaning and much more


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

398 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(398)

69 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Used Cleaning Gurus for end of tenancy

Used Cleaning Gurus for my end of tenancy clean inc carpets. Punctual, great comms and the cleaning itself was first class. Highly recommend!

5 de mayo de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for the feedback. It was a pleasure to provide the service for you and happy to help anytime in the future.

Valorada con 5 estrellas sobre 5

Clean

The second visit to my mum was very successful , a very good job tiles taps ect . My mum who is elderly , even though the cleaner didn’t speak English . If we need another clean we would ask for her . Thankyou very much 😊

29 de abril de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for your feedback, we would be more than happy to organise another clean for you

Valorada con 3 estrellas sobre 5

Non English speaking cleaners

They arrived early, 3 cleaners, no English. I had several calls asking for more money or they would not continue. The free carpet clean was not great skid marks on stairs of dirty water, stains not removed. I paid 70 pounds extra for two skylight windows to be cleaned. I had to remind them of that and the balcony clean and top of wardrobes clean. Frankly it was a nightmare. They finished late so my new tenant had to wait outside for half an hr. Then they demanded payment asap so then I had to do that before dealing with my new tenant. This in a tiny unfurnished one bed not dirty just dusty house. They wanted 30 pounds extra to remove three paint pots from under the stairs before they would clean it. I felt stressed all the way through. Would NOT use them again. The cleaners were nice people, I felt sorry for them as they were not fully told what to do prior. Keep away from this firm. They didn't seem to think that a clean included behind the fridge, behind the wc,on top of fitted wardrobe and shelving. They had not even cleaned the patio roof area when I was told by the boss that they had finished. I could do a better job then that myself with no stress and in a timely fashion. There is no way they eould do extra work without asking for more money, so that rating is incomprehensible to me.

19 de abril de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

I am sorry you feel that way, as that was not our intention at all. I tried to call you and discuss the situation with you. Furthermore, I believe there has been a misunderstanding, as you were quoted for the outside skylights to be cleaned for an additional charge of £70. You have decided not to proceed with the outside skylight windows clean, and you were not charged extra. As we discussed it via emails, we agreed that anything extra (which was not included in the quote) will be determined on the day of the cleaning. The £30 extra were for the extra storage room to be cleaned and not for removing the paint pots and the team cleaned it free of charge eventually, as we wanted to accommodate you.
If you have any further concerns, you can always reach us, we would be more than happy to find a solution.

Best
Cleaning Gurus

Valorada con 5 estrellas sobre 5

This cleaning company is amazing

This cleaning company is amazing , they did even extra work outside my house in the front porch , I highly recommend them ,on time hard working attention to details , my rugs looked like new .
Thank you Cleaning Gurus

15 de abril de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for your feedback and kind words, Evelina. We value your business, and we are always happy to help.

Valorada con 5 estrellas sobre 5

Emilio and Nasko did a superb job

Emilio and Nasko did a superb job. They worked really hard on my filthy kitchen and the results were amazing. I will definitely hire them again if I need to.

17 de abril de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for your lovely feedbck. At your service anytime you need a cleaning service

Valorada con 5 estrellas sobre 5

Great service and team!

Emiliya and Nasko were absolutely incredible! Excellent service and so helpful with everything. 100% would recommend and use over and over again!

1 de abril de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for the feedback Catarina, Emiliya and Nasko trully appreciate it!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very happy with the results. Cleaners were attentive and thorough

9 de marzo de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you for the kind words, Alex, we appreciate it

Valorada con 4 estrellas sobre 5

Very good cleaning service at reasonable cost.

Very good cleaning service at reasonable cost for end of tenancy clean. Office staff very helpful and extremely useful to be able to communicate via WhatsApp. Would use again & happily recommend.

26 de febrero de 2024
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Thank you Nishi, it was our pleasure

Valorada con 5 estrellas sobre 5

Cleaning Guru offers a very reliable, personal and efficient service

Cleaning Guru offers a very personalised service. If a cleaner cannot attend they inform us with plenty of notice and find us a replacement which ids very agreeable indeed.
They are also flexible when we have to change the hours we need / week.
The cleaning is of an excellent standard and the staff members are punctual, polite and professional.

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five star service

The service was impeccable.We had a lot of stress moving out of our house as we had a trip coming up, but the cleaning team handled all the mess.Big thanks to the Cleaning Gurus

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used them twice so far for…

I have used them twice so far for end-of-tenancy and deep-cleaning.Very proffesional and friendly that you can trust on their experienced hands.Great assistance from the office service. Many thanks and we will definitely be in touch for the biweekly services!

3 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wished I had read the reviews before...

I booked in a deep clean...

1. So, the 1st thing was that they were confused about what needed to be done, which was frustrating and unprofessional...
2. They smelt of cigarettes leaving my lounge smelling gross.
3. They broke one of the Stiles from my shutters and didn't tell me
4. And broke 1 of my gas hobs and the other one has limited gas coming out now
5. The wallpaper in my bathroom has been stained from the mop
6. The bathroom tiles were not cleaned
7. The bedroom walking wardrobe was not vacuumed (I'm not sure if the bedroom was vacuumed at all)
8. The stain on the carpet was not removed, even though I pointed it out and asked for them to use the carpet cleaner on the mark...

All these factors leave a very disappointing feeling regarding this company.

(All cleaners working for this company are freelancers so if you have any issues with them, then you need to speak to them directly. The company bears no responsibility.)

21 de diciembre de 2023
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Dear Mia

I am sorry you feel disappointed with the service received on 22nd December.

We were quite surprised to receive the review more than 15 days after the cleaning has taken place, and you never reached us to complain. Furthermore, you complemented the cleaning of the taps and asked what kind of product was used, as they now look brand new.

You stated that you were not able to contact us as it was the Christmas period, which we appreciate, but you also said that the team did not clean certain areas at the property, for which we never received photos of the cleaning not done. I have even sent you photographic evidence of the areas you mentioned where it's evident that the cleaning is done, you can even see on the photos, the floor still damp from the mopping.

As you know, we, as a company, were here every step of the way in case of any issues, questions or request.

If there is anything else we can help you with, not hesitate to contact us

Kind regards
Cleaning Gurus

Valorada con 4 estrellas sobre 5

I have been using Cleaning Gurus and…

I have been using Cleaning Gurus and have generally been very satisfied, although the cost has gone up quite a lot in the last two years. I am satisfied with my current cleaner, who is hardworking and very willing.

7 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Highly dissapointed

I'm not happy with the service I received. I paid £174 for a deep clean and carpet clean, but it was not up to the standard I expected. There were marks, smudges, fingerprints and water marks left, and not everywhere was cleaned. The cleaning team left before I could even check their work. I was only offered a £15 refund, which I don't think is enough for such a poor job. I would not recommend this service!

5 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Felt like I was scammed

Felt like I was scammed. Booked Cleaning Gurus for a “deep clean” in October. Cost £490 for 2 people to do 3 hours of light dusting and hoovering. I do not believe any reasonable person could consider this good value.

24 de octubre de 2023
Opinión espontánea
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Respuesta de Cleaning Gurus Agency LTD

Dear David

I am sorry that your experience with our company was not up to your expectations.

As a client-oriented company, we did our best to resolve the matter to your satisfaction. We encourage our clients to do the final check-up with the cleaners so you can point out if any missed areas occur. We asked you to send us photos of the missed areas so we can organise a reclean, but we never received the photos, nor we heard back from you since then. We offered another person to come and do a complementary cleaning service 3 months after the original cleaning and we also offered a credit for the next cleaning service organised
None of the offered options was suitable for you even though we did everything we could for you to be satisfied with the whole experience.

We would gladly help if there are any options that might be suitable for you.



Kind regards,

Cleaning Gurus

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