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The Mortgage Works Opiniones 

2806
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very satisfied. Both Frankie Hall and Laura McBurney were very helpful in getting my decision in principle and subsequent application sorted. I really appreciate their patience with me, as this is... Ver más

Valorada con 5 estrellas sobre 5

I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Prestamista hipotecario
  2. Institución financiera

Sobre The Mortgage Works

Escrito por la empresa

The Mortgage Works is the buy to let lender of Nationwide Building Society.

Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.

We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2806)

680 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Good service provided from Beth Carter

Good service provided from Beth Carter. Very clear, professional a helpful in her approach.

8 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that our team member provided such clear, professional, and helpful service. Thank you for sharing your positive experience with us!

Valorada con 5 estrellas sobre 5

Helpful and clear process and people

I found the advisor very helpful, clear and supportive. The application process was easy to follow and the service prompt and professional. It's also refreshing to talk to a person not a bot.

7 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so pleased to hear that you found our advisor to be helpful, clear, and supportive. It's wonderful that the application process was easy to follow and that you appreciated the prompt and professional service. We're glad you enjoyed speaking with a person!

Valorada con 5 estrellas sobre 5

Great staff

After a very stressful time trying to sort out some issues we were having, Cindy from Mortgage Works went above and beyond to help me and I'll be forever grateful. 5 stars for Cindy!!

2 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We are so pleased to hear that our team member provided exceptional support during a challenging time. We appreciate you sharing your positive experience.

Valorada con 5 estrellas sobre 5

Thank you Tilly

Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident and in great hands. Thank you.

7 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear about your positive experience with our team member. It's wonderful that you found their information clear, honest, and easy to understand. We're glad you feel confident and in great hands after your call.

Valorada con 5 estrellas sobre 5

Further Borrowing made easy

I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me some details before our initial meeting and this made everything very easy. Any enquiries were dealt with in good time and I am now completing my transaction and it could not have been easier . Thank you

8 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so pleased to hear about your positive experience with your further borrowing application. It's wonderful to know that our team member was helpful, calm, and made the process easy for you. Thank you for sharing your feedback.

Valorada con 5 estrellas sobre 5

10/10 Customer Service!

Laura Mcburney our mortgage consultant is absolutely brilliant at her job. Her knowledge is exceptional and her customer service is out of this world! It’s been an absolute delight sorting out our buy to let mortgage with The Mortgage Works and will certainly recommend the company. Again, the experience has been top drawer, made that way by Laura and her professionalism and sheer friendliness. We will return!

4 de septiembre de 2026
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Respuesta de The Mortgage Works

We're delighted to hear about your exceptional experience. It's wonderful to know that our consultant's knowledge and customer service made your buy-to-let mortgage process a delight. We truly appreciate your kind words and look forward to assisting you again in the future.

Valorada con 5 estrellas sobre 5

Tilly was fabulous!

Tilly was fabulous! Rang exactly on time and ran through various figures for me so I could compare products appropriately. The product range is good value and I’m very happy with my purchase.

4 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that you had such a positive experience! It's wonderful that our team member was able to provide you with the information you needed to compare products effectively. We're delighted you're happy with your purchase!

Valorada con 5 estrellas sobre 5

Leanne Harvey was excellent.

Leanne Harvey came across as professional and friendly. Her explanations were clear and I had a very good understanding of the process. Exactly what I wanted from the telephone call.

3 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that you found our team to be professional and friendly. It's wonderful that the explanations were clear and that you had a very good understanding of the process. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Informative and quick

The people were easy to talk to and I was able to enquire to get the information I wanted.

3 de septiembre de 2026
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Respuesta de The Mortgage Works

We're glad we could provide the information you needed. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Daniel was very helpful

Daniel was very helpful, informative and patient, would highly recommend, The mortgage works

3 de septiembre de 2026
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Respuesta de The Mortgage Works

We're delighted to hear that your experience was so positive and that you found our team member to be helpful, informative, and patient. Thank you for your kind recommendation!

Valorada con 5 estrellas sobre 5

My Mortgage advisor Daniel was…

My Mortgage advisor Daniel was excellent, and was nice enough to reschedule the first call I had to cut short due to conflicting commitments.

He explained everything very clearly and accomdated my requested changes.

A professional personable employee who well represents himself and your company.

Kind regards
Nikki

4 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so happy to hear about your positive experience with our mortgage advisor! It's wonderful to know that we could accommodate your schedule and clearly explain everything. We truly appreciate your kind words and feedback.

Valorada con 5 estrellas sobre 5

Outstanding customer service

I would highly recommend Richard Buttling. He was incredibly helpful throughout the whole mortgage process and made everything feel straightforward and much less stressful.

I had a financial adviser when I arranged my previous mortgage, but honestly, I really didn’t feel that I needed one this time around. Richard was knowledgeable, approachable, and always happy to answer my questions and explain things whenever I wasn’t sure about something.

He went above and beyond to help us get the mortgage sorted, and I really appreciate all the time and effort he put into it. It was a pleasure dealing with him, and I wouldn’t hesitate to recommend Richard to anyone looking for help with their mortgage.

Thank you so much, Richard, for all your help! ⭐⭐⭐⭐⭐

4 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our support made the mortgage process straightforward and less stressful for you. We always aim to provide knowledgeable and approachable assistance, and we truly appreciate you recognizing the effort put in to ensure everything was sorted. Your kind words are greatly valued, and we are delighted that you would recommend our services.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! A representative called Chris helped me today. He was efficient and concise in explaining the process, taking the information and making the application. It made dealing with The Mortgage Works easy and straight forward. Much appreciated!

2 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that our representative made your experience easy and straightforward! It's wonderful to know that the process was explained clearly and efficiently. Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Extremely helpful Olly F

Extremely helpful Olly F, clear, concise and talked us through each stage making it all so easy to understand.

Thank you

2 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so glad to hear that our team provided such clear and helpful guidance, making everything easy to understand. Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

friendly staff

friendly staff, efficient process. would recommend

26 de agosto de 2026
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Respuesta de The Mortgage Works

We're delighted to hear that you had such a positive experience with our friendly staff and efficient process. Thank you for your recommendation!

Valorada con 5 estrellas sobre 5

Very easy process

Very easy process. James on the initial call and Frances on the appointment we're both very helpful and easy to deal with.

2 de septiembre de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that the process was easy for you. It's wonderful to know that our team members were very helpful and easy to deal with. Thank you for sharing your positive experience!

Valorada con 5 estrellas sobre 5

Frankie was amazing at helping me…

Frankie was amazing at helping me through the process of applying for an advance on my mortgage

2 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so pleased to hear that our team member was amazing and helpful throughout your mortgage advance application process. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Really straightforward experience

Really straightforward experience, Natasha has helped with a couple of remortgages and has been fantastic. Will use again.

2 de septiembre de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're so glad to hear about your positive experience with our remortgaging process. We appreciate your kind words and look forward to assisting you again.

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service: smooth communication, prompt response, clear instructions and straight forward process of application.

24 de agosto de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that you experienced smooth communication, prompt responses, and a straightforward application process. Your positive feedback is truly appreciated!

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