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The Mortgage Works Opiniones 

2810
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

TMW are my go-to for all my mortgage needs for my small rental portfolio. Daniel was particularly helpful recently when I applied for additional lending. He carefully talked me through all options and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve used Daniel Morris three times now at The Mortgage Works for my BTL mortgages, and he is always my first port of call whenever we have a query. Daniel is extremely professional, knowledgea... Ver más

Valorada con 5 estrellas sobre 5

Very satisfied. Both Frankie Hall and Laura McBurney were very helpful in getting my decision in principle and subsequent application sorted. I really appreciate their patience with me, as this is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Prestamista hipotecario
  2. Institución financiera

Sobre The Mortgage Works

Escrito por la empresa

The Mortgage Works is the buy to let lender of Nationwide Building Society.

Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.

We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2810)

684 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I would definitely recommend The…

I would definitely recommend The Mortgage Works. Frances Hall was exceptional, always just an email or call away. Over a period of 4-5 months I had offers accepted multiple times and Frankie was always there to assist and give impartial advice on the lending criteria. They have a good range of products with varying durations and interest rates for personal and company purchases, and Frankie was always available to share the latest rate matrix. I couldn’t imagine using anyone one else if the possibility arises again as they have very competitive rates in the market too and Frankie’s customer service is second to none!

24 de julio de 2026
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Respuesta de The Mortgage Works

We're so happy to hear about your positive experience with us! It's wonderful to know that our team's dedication to providing impartial advice and consistent support made such a difference during your mortgage journey. We truly value your kind words about our product range and competitive rates. We look forward to assisting you again should the need arise. Thank you for your fantastic feedback!

Valorada con 5 estrellas sobre 5

I cannot recommend Laura highly enough

I cannot recommend Laura highly enough. This was my 3rd mortgage application, and she made the process completely stress-free. What sets her apart is her incredible communication—she always replies to emails promptly and provides clear, relevant advice tailored to my situation. She explained every step in detail and ensured I had all the correct documentation ready to go. Thanks to her efficiency and expertise, she helped me secure the property without any unnecessary delays. I am so grateful for her time, patience, and professional guidance. If you are looking for a reliable advisor, look no further

24 de julio de 2026
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Respuesta de The Mortgage Works

We are so pleased to hear about your positive experience with us, especially regarding the smooth and stress-free mortgage application process. It's wonderful to know that our clear communication and tailored advice were so helpful in securing your property. We truly appreciate your kind words and are grateful for your recognition of our team's dedication and expertise. Thank you for recommending our services!

Valorada con 1 estrellas sobre 5

wasted a lot of time

wasted a lot of time. I was told that I had to do ID check before they start the application for me. I had to go to nationwide building society in Victoria personally. Which means that I had to take a day off to do that. Then I had to filling a mortgage schedule form with many property details etc. that was another days work. On the third day, he told me that he has done a credit check for me and my credit score was too low! I never had any credit issue before and I never missed any payments. Why did not he check my credit score before all that fuss made? Completely wasted three days of my time!

15 de julio de 2026
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Respuesta de The Mortgage Works

We sincerely regret the frustration and inconvenience our process caused you. We understand your disappointment regarding the time invested before the credit check. We are reviewing our application procedures to ensure a more efficient and transparent experience for all applicants moving forward. We appreciate you bringing this to our attention.

Valorada con 5 estrellas sobre 5

Excellent experience with the very…

Excellent experience with the very professional Nazim Uddin.

21 de julio de 2026
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Respuesta de The Mortgage Works

We're so glad to hear you had an excellent experience and found our team to be very professional. We appreciate you taking the time to share your positive feedback!

Valorada con 5 estrellas sobre 5

Good help and support

good help and support

22 de julio de 2026
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Respuesta de The Mortgage Works

We're so glad to hear that our help and support met your expectations. We truly appreciate your kind words.

Valorada con 5 estrellas sobre 5

Polite and helpful.

20 de julio de 2026
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Respuesta de The Mortgage Works

We're so glad to hear that our help and support met your expectations. We truly appreciate your kind words.

Valorada con 5 estrellas sobre 5

Polite, professional and informative.

An excellent service. I dealt with a gentleman called Nazim Uddin who was polite, helpful and very professional.

21 de julio de 2026
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Respuesta de The Mortgage Works

We're happy to hear that the service was excellent! We appreciate you acknowledging the politeness, helpfulness, and professionalism of our team.

Valorada con 4 estrellas sobre 5

Good service was delivered by the all staff

There was a delay in the process, which was probably caused by a bereavement in my family

22 de julio de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We are truly sorry to hear about the difficult time you have been experiencing. We understand that personal circumstances can impact many aspects of life, and we deeply regret any additional stress our process may have caused during such a sensitive period. We are committed to improving our services and appreciate you bringing this to our attention.

Valorada con 5 estrellas sobre 5

I been a landlord for over 20years

I been a landlord for over 20years. I have used most lenders but I can tell you for my experience that The mortgage works is one of the more straight forwards lender,for buy to let. I have dealt before with Scott Miranda and Nazim Uddin. This 2 agents from Nationwide make your mortgage process so effortless that make you feel you want to have them working as your letting agency. Haha. They are helpful, passionate about their job, friendly, no mess about not all this drama downloading stuff in the app with a passcode that doesn't work. Send a message and wait for ages for a reply. You will not have that with. This guys knows their job and your needs no mess about. I score them both 100 stars if I could. Boss give a pay increase to this guy's we keep comeback and do business with you because they are the amazing.

18 de julio de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We are so pleased to hear about your excellent experience with our team, especially with the individuals you mentioned. It's wonderful to know that our straightforward approach and dedication made your mortgage process effortless. We truly appreciate your kind words and your continued business. Thank you for sharing your positive feedback!

Valorada con 5 estrellas sobre 5

Additional borrowing on BTL made smooth by excellent service.

I had a mortgage already with TMW and wanted to secure additional borrowing on my BTL. I thought it would be very complicated and painful, but I was so pleasantly surprised. Daniel Morris explained everything in simple english and managed the process for us so smoothly....even though there were obviously some hoops to jump through. It was a delight to have him support us through the application & would strongly recommend TMW for their mortgages and after-care.

21 de julio de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We are so pleased to hear about your positive experience with us, especially regarding your additional borrowing application. It's wonderful to know that our team was able to make the process smooth and clear for you. We truly appreciate your kind words and recommendation.

Valorada con 5 estrellas sobre 5

emails /enquiries replied to quickly…

emails /enquiries replied to quickly with all info needed.
very informative phone call which met all my needs.

20 de julio de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that our team was able to provide you with such helpful and prompt assistance. Your positive feedback about our communication is greatly appreciated!

Valorada con 5 estrellas sobre 5

Found it quite interesting re all the…

Found it quite interesting re all the pros and cons your agent was most helpful but at the same time not influencing my choice 1st class.

20 de julio de 2026
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Respuesta de The Mortgage Works

We're happy to hear that you found the information helpful and that our agent provided excellent assistance without influencing your decision. Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Our mortgage consultant was extremely…

Our mortgage consultant was extremely professional, helpful, knowlegable and understood our requirements. Additionally, she appreciated our position and was efficiently prepared for our meeting. The whole experience was plesant, streamlined and we were left without doubt concerning the process and knowledge that we were in safe hands throughout.

20 de julio de 2026
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Respuesta de The Mortgage Works

We're delighted to hear that your mortgage consultant was professional, helpful, and knowledgeable, and that they understood your needs. It's wonderful that you found the experience pleasant and streamlined, and felt confident in our support throughout the process.

Valorada con 5 estrellas sobre 5

Mortgage review

Friendly professional service
Everything well explained Sarah was very happy to answer all of my questions

20 de julio de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear you received such friendly and professional service! It's wonderful that everything was well explained and all your questions were answered.

Valorada con 5 estrellas sobre 5

Absolute go-to mortgage lender for…

Absolute go-to mortgage lender for buy-to-lets.

Great range of products at competitive rates.

Really like how you get one case handler that sees the whole process throughout. My case handler was Olly who was fantastic. He called when he said he would, he explained things and answered all my queries in a timely manner.

21 de julio de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're delighted to hear that our range of products and competitive rates met your expectations for buy-to-let mortgages. It's wonderful to know that your case handler provided such excellent and consistent support throughout the process.

Valorada con 5 estrellas sobre 5

Very good experience and responsive…

Very good experience and responsive when situation changes.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Mortgage Works

We're glad to hear we were responsive to your changing situation. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

The agent explained everything clearly.

The agent explained everything clearly.
She made it very easy for me to understand.

17 de julio de 2026
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Respuesta de The Mortgage Works

We're delighted to hear that our agent was able to explain everything clearly and make it easy to understand. Thank you for your wonderful feedback!

Valorada con 1 estrellas sobre 5

TMW's pre application risk valuers…

TMW's pre application risk valuers refused both my BTL mortgage applications based on in my opinion issues which would not materially impact their risk.
I found the experience very frustrating and left with a sense of disbelief.

13 de julio de 2026
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Respuesta de The Mortgage Works

We're truly sorry to hear about your frustrating experience with our pre-application risk assessment. We understand your disappointment regarding the BTL mortgage application outcomes. We value your feedback and will review our processes to ensure fairness and clarity.

Valorada con 5 estrellas sobre 5

Gordon was very helpful

Gordon was very helpful

16 de julio de 2026
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Respuesta de The Mortgage Works

We're so glad to hear that our team member provided you with such helpful assistance. We truly appreciate your kind words and positive feedback.

Valorada con 5 estrellas sobre 5

A pleasure to speak with really helpful…

A pleasure to speak with really helpful & friendly staff.
Clear & concise instructions on procedures & proceeding’s to follow

9 de julio de 2026
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Respuesta de The Mortgage Works

We're so pleased to hear that you found our staff helpful and friendly. We appreciate your kind words about the clear and concise instructions you received.

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