TMW are my go-to for all my mortgage needs for my small rental portfolio. Daniel was particularly helpful recently when I applied for additional lending. He carefully talked me through all options and... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I’ve used Daniel Morris three times now at The Mortgage Works for my BTL mortgages, and he is always my first port of call whenever we have a query. Daniel is extremely professional, knowledgea... Ver más
Very satisfied. Both Frankie Hall and Laura McBurney were very helpful in getting my decision in principle and subsequent application sorted. I really appreciate their patience with me, as this is... Ver más
La empresa ha respondido
I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre The Mortgage Works
Escrito por la empresa
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Información de contacto
Pipers Way, SN38 1NW, Swindon, Reino Unido
- www.themortgageworks.co.uk
4,6
Excelente
3 mil opiniones
Invita a los clientes a opinar
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A pleasure to speak with really helpful…
A pleasure to speak with really helpful & friendly staff.
Clear & concise instructions on procedures & proceeding’s to follow
9 de julio de 2026
Respuesta de The Mortgage Works
We're so pleased to hear that you found our staff helpful and friendly. We appreciate your kind words about the clear and concise instructions you received.
Great Customer Service! The assistant Hasna Beagom was really…
The assistant Hasna Beagom was really helpful, professional and patient. She answered all of my questions and explained timelines, what was required of me to enable the paying off of my mortgage and what to expect from The Mortgage Works.
16 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We're delighted to hear about your positive experience. It's wonderful to know that our assistant was helpful, professional, and patient in answering your questions and explaining the process.
Respuesta de The Mortgage Works
We're so glad to hear that you had a great experience.
Great experience from beginning to end
Great experience from beginning to end. Helpful patient advisor. Made the whole process an easy task. Happy with the outcome and look forward to proceeding with purchase
7 de julio de 2026
Respuesta de The Mortgage Works
We're so glad to hear that you had a great experience from start to finish. It's wonderful that our advisor was helpful and patient, making the process easy for you. We're happy with the outcome and look forward to your purchase!
Olly was extremely helpful
This is really about Olly(employment number P509469). He went above and beyond in answering my questions even though it wasn't strictly his department. Much appreciated.
15 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We are so glad to hear about your positive experience. It's wonderful to know that a member of our team went the extra mile to assist you, even outside their usual responsibilities.
TMW clear info, timely responses
TMW clear about the process, timely responses. Have dealt with Olly on a number of occasions and he is friendly and professional. As a professional landlord exactly what I need.
15 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We're delighted to hear that our process was clear and that you received timely responses. It's wonderful to know that our team provided friendly and professional service, meeting your needs as a professional landlord.
Very good customer service.
13 de julio de 2026
Respuesta de The Mortgage Works
We are truly delighted to hear about your positive experience with our customer service. We always strive for excellence.
Respuesta de The Mortgage Works
We are happy to hear about your positive experience with our customer service. We always strive for excellence.
Very clear and comprehensive coverage…
Very clear and comprehensive coverage of the information required. Helpful, friendly and supportive staff.
6 de julio de 2026
Respuesta de The Mortgage Works
We're so pleased to hear that you found the information clear and comprehensive. It's wonderful to know that our staff provided helpful, friendly, and supportive service.
Respuesta de The Mortgage Works
We're so glad to hear that you found the process easy to navigate. We truly appreciate your positive feedback!
Excellent
My particular contact Ernesta Clayton, showed a clarity of information with an acceptable knowledge of products.
As en experienced landlord over the past 30 years I was pleased to find somebody who's capability was sufficient, but who also was prepared to defer to more senior or knowledgeable staff members when the need arose.
9 de julio de 2026
Respuesta de The Mortgage Works
We are delighted to hear about your positive experience with our team member. We appreciate you acknowledging their product knowledge and willingness to collaborate with senior staff when needed. Your feedback is truly valued.
My 5 years fixed with mortgage works…
My 5 years fixed with mortgage works has come to an end and i gave them a call to find out my options. I spoke to sarah , Her ID p511696. she was very helpful and explained to me all the products. I have taken time to review them all and did the switch myself via online portal. It was super simple. Thank you Sarah and TMW.
13 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We are so pleased to hear about your positive experience with us. It's wonderful to know that our colleague was helpful in explaining your options and that the online process was straightforward. We appreciate you sharing your feedback!
Unenthusiastic staff can't be bothered
Just had our buy to lets transferred over. I have had to call TMW twice and both times sadly spoken to staff members with little to none basic customer service skills. No please, No thank you and speaking as though they really cannot be bothered. This type of attitude puts me off calling companies, as I am by habit polite, and bad manners especially when you are being paid to provide a service is unacceptable.
13 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We appreciate you sharing your experience. We are truly sorry to hear that our service did not meet your expectations regarding customer service etiquette. We are reviewing our training to ensure all interactions are consistently polite and helpful.
The staff was very professional and the…
The staff was very professional and the experience was very good
10 de julio de 2026
Respuesta de The Mortgage Works
We appreciate your kind words! We are delighted to hear that our staff's professionalism contributed to such a positive experience for you. Thank you for sharing your feedback.
I had to organise a mortgage redemption…
I had to organise a mortgage redemption statement at very short notice due to disorganisation on my solicitors side. TMW staff were polite, helpful and clear, and managed to get one issued within a couple of hours. Amazing customer service in all the time they've been my lender.
9 de julio de 2026
Opinión espontánea
Respuesta de The Mortgage Works
We're so happy to hear our team could assist you quickly with your mortgage redemption statement. We appreciate you sharing your positive experience with us!
Clear concise information
8 de julio de 2026
Respuesta de The Mortgage Works
We appreciate you sharing your positive experience!
I contacted and talked with someone who…
I contacted and talked with someone who was very knowledgeable and very helpful.
8 de julio de 2026
Respuesta de The Mortgage Works
We're so pleased to hear that the person you spoke with was knowledgeable and helpful. We appreciate you sharing your positive experience!
Gordon was knowledgeable,kind
Gordon was knowledgeable,kind, respectful and understood my needs and how to meet my requirements.
8 de julio de 2026
Respuesta de The Mortgage Works
We're delighted to hear that our team member was knowledgeable, kind, and understood your needs! Thank you for sharing your positive experience with us.
Really friendly and efficient
Really friendly, easy and really quick service many thanks to the assistant
6 de julio de 2026
Respuesta de The Mortgage Works
We're delighted to hear that you experienced such friendly, easy, and quick service. We truly appreciate you taking the time to share your positive feedback!
Excellent service
Tilly was very good to work with. She explained everything well and was very helpful & efficient.
1 de julio de 2026
Respuesta de The Mortgage Works
We're delighted to hear that our team member provided such a positive experience. It's wonderful to know that their explanations were clear and that you found them to be helpful and efficient.
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