We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Ver más
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Consulta las opiniones de los clientes
I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Ver más
Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Ver más
They were very professional, and Armon took very good care of my appliances, he was maticulous and took the time to make it perfect. Michael the owner was professional on the phone in setting up my a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!
Información de contacto
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, Estados Unidos
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
Ha contestado el 53% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Found the right part with fast delivery…
Found the right part with fast delivery
Unfortunately my frig was beyond repair so I’m going to be able to use the parts ordered. I will be reaching out for return policy

Respuesta de RV Fridge Guys
If an item is unavailable or not in…
If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being shipped to another country. Make customer aware that you do not ship parts to Canada from the US.

Respuesta de RV Fridge Guys
Delayed shipping
It’s hard to write a review since I haven’t yet received the part that I ordered almost three weeks ago

Respuesta de RV Fridge Guys
I really need these parts and later got…
I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.

Respuesta de RV Fridge Guys
Quick to reply and offer help
I needed a part for our camper fridge, I wasn't sure which one and the customer service person suggested a different part and it was the one I needed.

Respuesta de RV Fridge Guys
I had mixed experiences with this…
I had mixed experiences with this company at first I was pretty upset because of some technical issues but they were ultimately my fault and at first it seemed like it was gonna be a bad experience however I trusted the process and it worked out better than I could’ve hope. I ordered a part and my autofill on my phone shipped to the wrong address.. I went thru the process and went through the customer service department, tho it took a lil bit to get it resolved my part finally arrived to my current address and the part was EXACTLY what I was needing. I’m veryyyy pleased with this company and I would recommend using their products if something happens just trust the process and go through the right channels and be patient. I read some of the negative reviews on here and I can’t say I had the same experience. Understand this is a buisness and some times grey areas take time to resolve.

Respuesta de RV Fridge Guys
They sent me exactly what I ordered and…
They sent me exactly what I ordered and quickly.My problem was I ordered the wrong item.

Respuesta de RV Fridge Guys
Not a good one as I order my parts and…
Not a good one as I order my parts and the fallowing day I get a email letting me know parts are not in stock they should’ve said that from the beginning and not take my money and now I have no update on it

Respuesta de RV Fridge Guys
So helpful!
So helpful! I called to verify the part needed to replace my refrigerator’s control board. The gentleman I spoke to sent me a link to the part instantly and I was able to order it from the link. I received the control board in a couple of days. I was thrilled with every part of my interaction with RV Fridge Guys!

Respuesta de RV Fridge Guys
Fast service and the perfect part
Fast service and the perfect part. Thanks guys.

Respuesta de RV Fridge Guys

Respuesta de RV Fridge Guys
I purchase a norcold ice bin on August…
I purchase a norcold ice bin on August 27th and have not heard anything from the vendor

Respuesta de RV Fridge Guys
After a week I was informed the part…
After a week I was informed the part was on back order for weeks or more. No offer to refund my money??

Respuesta de RV Fridge Guys
I ordered two extra door shelves for my…
I ordered two extra door shelves for my RV frig. Despite the description they did not fit. I called and was told to send them back for a refund. Less 20%. Then they told me the right shelf to order. I ordered one to be sure it fit. This it was the correct fit. But for the first order, where I paid $59 before shipping, they only refunded me for one returned shelf....$23!

Respuesta de RV Fridge Guys
Have yet to speak with anyone have…
Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY

Respuesta de RV Fridge Guys

Respuesta de RV Fridge Guys
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