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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Ver más

Valorada con 5 estrellas sobre 5

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Ver más

Valorada con 5 estrellas sobre 5

Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Ver más

Valorada con 5 estrellas sobre 5

They were very professional, and Armon took very good care of my appliances, he was maticulous and took the time to make it perfect. Michael the owner was professional on the phone in setting up my a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Tienda de accesorios para automóviles

Escrito por la empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

730 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

If an item is unavailable or not in…

If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being shipped to another country. Make customer aware that you do not ship parts to Canada from the US.

10 de octubre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

If a part is unavailable for purchase, we do not let you order it. For some larger items that have to go across the border, unfortunately a freight forward needs to get involved. Sorry for the poor experience.

Valorada con 3 estrellas sobre 5

Delayed shipping

It’s hard to write a review since I haven’t yet received the part that I ordered almost three weeks ago

28 de septiembre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Eric, sorry for the early message here on a review. It's just an auto populated message. I checked and your order is in the queue, no issues.

Valorada con 2 estrellas sobre 5

I really need these parts and later got…

I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.

10 de octubre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Sorry about the delay there, David. We can't speed that process up but as for price, there are aftermarket companies coming into the mix for some of these component parts. Glad you got it fixed!

Valorada con 5 estrellas sobre 5

Quick to reply and offer help

I needed a part for our camper fridge, I wasn't sure which one and the customer service person suggested a different part and it was the one I needed.

26 de septiembre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Glad to hear that, Abby!

Valorada con 5 estrellas sobre 5

I had mixed experiences with this…

I had mixed experiences with this company at first I was pretty upset because of some technical issues but they were ultimately my fault and at first it seemed like it was gonna be a bad experience however I trusted the process and it worked out better than I could’ve hope. I ordered a part and my autofill on my phone shipped to the wrong address.. I went thru the process and went through the customer service department, tho it took a lil bit to get it resolved my part finally arrived to my current address and the part was EXACTLY what I was needing. I’m veryyyy pleased with this company and I would recommend using their products if something happens just trust the process and go through the right channels and be patient. I read some of the negative reviews on here and I can’t say I had the same experience. Understand this is a buisness and some times grey areas take time to resolve.

15 de octubre de 2025
Opinión espontánea
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Thank you for the kind words! I'm glad we could right the wrong and get you back underway.

Valorada con 1 estrellas sobre 5

Not a good one as I order my parts and…

Not a good one as I order my parts and the fallowing day I get a email letting me know parts are not in stock they should’ve said that from the beginning and not take my money and now I have no update on it

9 de octubre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

The update right now is that this part has an estimated lead time of 2-3 weeks. If you're unable to wait for it, we can always cancel and refund the order. Please let us know what you would like to do by sending an Email to orders@rvfridgeguys.com and including your order number.

Valorada con 5 estrellas sobre 5

So helpful!

So helpful! I called to verify the part needed to replace my refrigerator’s control board. The gentleman I spoke to sent me a link to the part instantly and I was able to order it from the link. I received the control board in a couple of days. I was thrilled with every part of my interaction with RV Fridge Guys!

6 de octubre de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Great to hear! Thank you for the kind words, Cheryl.

Valorada con 1 estrellas sobre 5

I purchase a norcold ice bin on August…

I purchase a norcold ice bin on August 27th and have not heard anything from the vendor

27 de agosto de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Larry, it looks like this is actually out for delivery tomorrow:
1Z1A3E080301700812

This was a special order with a lead time of 3-5 weeks. There is no way for us to speed up the lead time from the manufacturer. If you have issues with delivery, let us know!

Valorada con 1 estrellas sobre 5

After a week I was informed the part…

After a week I was informed the part was on back order for weeks or more. No offer to refund my money??

27 de agosto de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Richard, this was shipped several days ago:
9205599999999910110735

We never got a request to cancel the special order that you placed but it looks like it's arriving ahead of schedule. If you have issues with delivery, let us know.

Valorada con 4 estrellas sobre 5

I ordered two extra door shelves for my…

I ordered two extra door shelves for my RV frig. Despite the description they did not fit. I called and was told to send them back for a refund. Less 20%. Then they told me the right shelf to order. I ordered one to be sure it fit. This it was the correct fit. But for the first order, where I paid $59 before shipping, they only refunded me for one returned shelf....$23!

28 de julio de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

I am sending this in to support for you, John!

Valorada con 1 estrellas sobre 5

Have yet to speak with anyone have…

Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY

29 de julio de 2025
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

James, it shows this was requested to be cancelled and was removed from the queue. If you still need help, let us know.

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