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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Ver más

Valorada con 5 estrellas sobre 5

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Ver más

Valorada con 5 estrellas sobre 5

Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Ver más

Valorada con 3 estrellas sobre 5

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... Ver más

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Tienda de accesorios para automóviles

Escrito por la empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

731 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Our fridge drawer cracked in our RV

Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here FIRST for any other parts needs!

28 de octubre de 2024
Valorada con 1 estrellas sobre 5

Customer service never picked up the…

Customer service never picked up the phone. Never returned calls. I called more than once and was willing to buy the product but never heard from you again. Great stories on Trump like going for him

27 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Only because you asked.

I have been informed that the part(s) I ordered are on backorder. That is unfortunate but not your fault. It happens. But I recently looked at my credit card account and found that I was already charged the full amount on 9/27. That is not something I would have expected until the complete order is actually shipped.

26 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Customer service was great

Customer service was great. I called them for recommendation on what I needed to consider between the available parts. So far, it seems I have made the correct choice.

27 de agosto de 2024
Valorada con 1 estrellas sobre 5

WHERE IS MY ORDER!!

It’s been 11 days and my order is “awaiting shipment” when I call it goes straight to a cell voicemail, no response via email. I did receive a generic email asking if my order was received, but it hasn’t even been shipped. I’m going to have to put a dispute in with my bank to cancel this. Do not use these guys.

15 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Brutal

I ordered a part in February and haven't received it or heard anything since

30 de enero de 2024
Valorada con 1 estrellas sobre 5

SCAM company!!

SCAM company!!! I purchased an item and it was never shipped. It's been 3 mos. and have not been able to contact them or have any kind of response or communication. DONT BUY FROM THEM.

2 de abril de 2024
Opinión espontánea
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

No scam, Brenda, but some lead times have definitely been missed with special orders. We're really sorry it couldn't be fulfilled in the estimated time given but that lead time is out of our control as we are not the manufacturer. What is your order number and I'll have it cancelled and refunded. Really sorry you had a bad experience with us!

Valorada con 1 estrellas sobre 5

Got my part finally. Got a reply back when I emailed the order confirmation address. Nothing by phone or from the web page.

I didn’t find out the part was back ordered until after the sale was completed.
They took my money 23 days ago but I haven’t received my part. I have tried to contact them by phone and their form on the web site to check on my part for 3 weeks now and have not had a reply back.

4 de junio de 2024
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

James, it looks like this order has been received per UPS tracking 1Z2F49930310763419. The lead time on the part when you placed the order was 3-5 weeks. This is a board that is typically in stock but they've had some issues with supply.

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