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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Ver más

Valorada con 5 estrellas sobre 5

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Ver más

Valorada con 5 estrellas sobre 5

Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Ver más

Valorada con 3 estrellas sobre 5

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... Ver más

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Tienda de accesorios para automóviles

Escrito por la empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

731 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Honestly this process was so simple

Honestly this process was so simple. And these guys actually lable what needs to land where on the board which is so convenient and not stressful plus they link what board is compatible with what unit which saves massive amount of time! Can't say enough good things about these guys!!!

29 de mayo de 2024
Valorada con 1 estrellas sobre 5

Back ordered

Back ordered but paid for on the order date. Haven't received the purchase yet.

27 de abril de 2024
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

William, that is true. We bill you upon receiving your special order because it's something we need to purchase on behalf of you. Your order is still in the queue and we're expecting it in any day now. If you gets to the point where you're unable to wait any longer, just let us know and we'll have it cancelled and refunded.

Valorada con 1 estrellas sobre 5

Scam company! Do not buy from them !

Scam company! Do not buy from them. I paid 50 dollars to have a phone tech call me back "ASAP", never got a call back. Sent multiple emails, one was returned. I reversed the fraudulent charge at my bank

10 de mayo de 2024
Opinión espontánea
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

It's not a fraudulent charge, Craig, it's just that this time of year we can get really busy with technical support and sometimes it does take 24-48 hours to get a tech on the phone. The service is meant to save you money but we understand at times you may need a solution much quicker than we're able to provide. For those situations, it's always best to reach out to a service center.

Valorada con 1 estrellas sobre 5

They kept telling us the item was back…

They kept telling us the item was back ordered- we waited 4 months! Then they tried to claim they sent it and gave a tracking # for an item delivered 2000 miles away - then they wanted us to pay the shipping and a restock fee to have them ship a new one and again said they didn’t know how long it would be as they had to reorder…what? Then they stopped answering our calls. Very frustrating and unprofessional…so 4 months and our fridge still is not working.

27 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Don't expect any return call if you have an issue with your order .

I recently made a purchase from RV fridge guys . Upon receiving my order there were problems from the get-go . I was missing one piece of my order and another part that I ordered was superseded to a different part that did not fit . I have tried numerous occasions to contact the company and have not gotten any response through phone calls or emails , when you call the 800 number it transfers you to a cell phone that has a full mailbox with no other way of leaving a message this is quite frustrating .

1 de marzo de 2024
Valorada con 1 estrellas sobre 5

I have not received my order

I have not received my order and I have left several voicemails at the number provided on the website. I am feeling like I might have been ripped off by a scam. I have also tried to creat an account to see status or tracking info unfortunately the website does not work

1 de marzo de 2024
Valorada con 1 estrellas sobre 5

Ordered parts June 20th 2023 and was…

Ordered parts June 20th 2023 and was charged for the parts immediately. I still had not received delivery in late December, so I had requested a refund by January 5, 2024 with a 2 weeks notification if they could not deliver the parts. They charged me 6% fee to refund my money after having kept the funds for over 6 months. The stock market was up more than 10% and money markets 5% so they pulled in 11-16 % holding onto my money. Very slow on returning replies! I ordered a very common part, nothing exotic.

8 de enero de 2024
Opinión espontánea

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