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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Ver más

Valorada con 5 estrellas sobre 5

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Ver más

Valorada con 5 estrellas sobre 5

Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Ver más

Valorada con 3 estrellas sobre 5

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... Ver más

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Tienda de accesorios para automóviles

Escrito por la empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

731 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

final updated review of the rv fridge guys

I need to do a complete redaction of my last 2 reviews of the rv fridge guys and Brian, I believe is the owner.

After several miscommunications and not receiving my order after an expected time, I assumed I was being ripped off by a scam company.
This is NOT the case!
I have since received some photo delivery proof and have been able to track down 1 package that a neighbor took in when I wasn't home. Still missing 2 other packages but very pleased to find that Brian and the rv fridge guys did as they said and had my order delivered as was expected.
So thank you Brian, your assistance allowed me to retrieve at least 1 of the 3 packages said to have been delivered.

Full apologize to the RV Fridge Guys for my previous negative reviews

25 de junio de 2023
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Spoke with customer and provided tracking. Packages were delivered weeks ago. Not sure where the confusion came in but glad it got sorted out, Robert.

Since getting this reply I have spoken with customer again and provided proof of delivery, pictures taken by delivery man. Three packages delivered on separate days to your doorstep. If you would like to file a claim with UPS, you're more than happy to do that but I'm glad you were able to verify with us over the phone that the picture of the package in front of your door was in fact your door. There is nothing more that we can do here but clearly stealing from our customers is not something we do and I resent the statement.

Valorada con 1 estrellas sobre 5

Ordered a part about a month ago

Ordered a part about a month ago. Have not heard a word about the order, whether it is backordered, shipped or just what the status is. When I look it up it just states "awaiting shipment" Have inquired twice and no response. Frustrating

28 de agosto de 2023
Logotipo de RV Fridge Guys

Respuesta de RV Fridge Guys

Hello Brad, We have not received any emails from you asking about your order. All you need to do is go to the bottom of our website to the Check Order Status button and we respond within 24-48 hours to ALL emails. Our phone lines are very busy and for that we apologize but we guarantee email responses. Your order is on backorder and we are still waiting for it to arrive. I wish we there was more we could do for you to improve your rating but unfortunately web do not have accurate ETAs on backorder parts as the manufacture states they will be shipped out in the order they are received when available.

Valorada con 3 estrellas sobre 5

What I did like....

What I did like..... The ease of ordering and I received the parts quickly.

What I did not like is I ordered the wrong part.

What I really do not like! I have made multiple calls and asked for a call back for assistance in ordering the correct part.

28 de agosto de 2023
Valorada con 1 estrellas sobre 5

No order received

This is the 2nd time I have ordered this product and I still have not received it!!! Months have gone by. No one will answer my calls or emails. DO NOT order from them if you actually want something........

29 de agosto de 2023
Valorada con 1 estrellas sobre 5

Scammers

After I ordered a Norcold dc power board part with a pre paid special order they list as in stock. The next few days they sent an email it was on back order. I ve 2 months with no answers. I did some research. The part doesn't exist. They held onto my money. Then when I cancelled they lied and said it was in transit the same day I cancelled and was returned. No refund was posted though. They are scammers and will take your money and not fill your order.

7 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional customer service!

Ordered a part with expedited shipping, needed ASAP. Turns out part was not in stock. I was contacted right away and alerted so that other arrangements could be made. Refund was very quick.

27 de agosto de 2023
Valorada con 5 estrellas sobre 5

Fast shipping

Did my ordering online and a day or so later I got an email saying it was on backorder and would be two to three week. Two days later it was on my doorstep. I would order from rv fridge guys again

27 de agosto de 2023
Valorada con 4 estrellas sobre 5

Overall good experience,good website…

Overall good experience,good website with helpful troubleshooting tips .only bad thing was the suprise that my part was not in stock and had to be special ordered.if I had known,I probably would have looked for one locally.Still,in the end I’ll be happy to have my fridge working again

31 de julio de 2023

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