They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
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Consulta las opiniones de los clientes
Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
La empresa ha respondido
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... Ver más
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Pet Friends are a online pet retailer distributing though-out the UK.
Información de contacto
Leigh Street, SK14 2RP, Hyde, Reino Unido
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2,6
Malo
140 opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Great uncomplicated service and quick…
Great uncomplicated service and quick delivery
6 de septiembre de 2021
Quality products at a good price
Quality products at a good price. I had to send my rug back as it had a hole in it. It was easy to do and a replacement was sent out quickly. Very happy customer.
2 de agosto de 2021
Great stock and my quick delivery
Great stock and my quick delivery. My dog is loving working his way through his tears.
14 de julio de 2021
Very happy with my purchase
I found The Pet Friends to be the best deal on an item I wanted to buy. I am rating at 5 stars for the price, voucher code & fairly quick delivery for the item I purchased.
13 de julio de 2021
Fabulous service fast and efficient
Fabulous service fast and efficient. Great price will definitely use again.
7 de julio de 2021
Wonderful service and an excellent…
Wonderful service and an excellent variety of products
3 de julio de 2021
Great ball my dog loves it having so…
Great ball my dog loves it having so much fun running round the garden and not being able to pop it having so much fun Best ball I brought for him
30 de junio de 2021
Great customer service & prices
Great customer service & prices. courier lost parcel and the team were excellent in supplying a super fast replacement and kept updated. Excellent prices , will definitely use again. Thanks
21 de junio de 2021
Great price
Great price. Lovely rugs and speedy delivery. All round great service. Many thanks.
20 de junio de 2021
Good priced products and quick postage
Good priced products and quick postage. Thanks
18 de junio de 2021
Really impressed by how promptly my…
Really impressed by how promptly my order was delivered. Thanks
15 de junio de 2021
Arrived quickly and well packaged.
8 de junio de 2021
Respuesta de The Pet Friends
Hi Victoria,
Thank you for your review, we appreciate your feedback
We have looked into this and this issue was caused due to your order being damaged during delivery.
we were not made aware of this from the delivery company.
I can see on the order notes you contacted us regarding the issue and we sent a replacement order out to you to same day.
We apologise for the delay in you receiving your order
Thank you -
Pete
Excellent
Excellent service. Great communication, kept me informed when something wasn't in stock & would take a few days to receive it & then they upgraded the postage to a next day delivery so I still received my order on time.
11 de mayo de 2021
Great speedy service..thanks!
8 de mayo de 2021
Good service
27 de abril de 2021
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