Absolutely awesome subscription so far! My son loves his phoenix flying through the letterbox! Multiple times now he has correctly guessed it has arrived by the sound the post makes landing on the fl... Ver más
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Consulta las opiniones de los clientes
My child enjoys reading parts of the magazine and we often have discussions about what they’ve read. She is a slightly reluctant reader so this helps.
An absolutely fantastic comic series that hits our doormat most Thursdays that my 13 year old son devours when he gets home from school. It has given him so many hours of joy, and his bookshelv... Ver más
La empresa ha respondido
The comics are good but the commercial model is horrible. It's deliberately designed to lure people in via a cheap trial and charge large amounts through a long period auto renewal model with no remin... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing!
Información de contacto
David Fickling Comics Limited (trading as The Phoenix), 26 Beaumont Street, OX1 2NP, Oxford, Reino Unido
- support@thephoenixcomic.co.uk
- www.thephoenixcomic.co.uk
4,6
Excelente
92 opiniones
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Unnecessarily dark, not fun just dark. Not suitable for younger kids.
We’ve subscribed to this for my 7 year old, its arrived and its incredibly dark and violent. This is not a fun Dennis the Menace style comic. Pretty much every cartoon contains really dark violence, murder, human sacrifice - human sacrifice, purposeful poisoning resulting in death. Not what we were expecting at all!
9 de noviembre de 2025
Opinión espontánea
Respuesta de The Phoenix comic
I'm Joe, the editor of The Phoenix. Thank you for taking the time to share your concerns. I wanted to reply to you personally so that you would know that that we care very deeply about what our readers and their families think of The Phoenix. I'm devastated and very sorry that you have perceived our content in the way you have. Many members of our team, myself included, are parents of seven-year-olds, and ensuring the comic is both enjoyable and suitable for that age group is always central to our decisions. We put a great deal of thought and intention into every story - we're proud of the fun, adventurous, and imaginative worlds our creators bring to life for our readers in the pages of the comic.
Our aim is always to tell a range of funny, ludicrous and bold, exciting, and fun stories with imagination and creativity, not to shock or distress, and we know that different children respond to stories in different ways.
We all take comments from parents about the content very seriously. We care deeply about the work we do, and value opportunities to reflect on what we publish. I'd really appreciate the opportunity to speak with you more about this, to fully understand your concerns and criticisms. If you get in touch with our customer services team at support@thephoenixcomic.co.uk they will connect us.
Kind regards,
Joe Brady
Editor
Be Very Wary
Order for weekly comic failed but charge was still applied to my credit card. So did some checking and the website recorded against my card does not exist. Still trying to remove the charge. Be very wary of giving details to this group, something does not add up.
27 de octubre de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi there, we’re very sorry for the confusion and concern caused by this payment issue. We completely understand how worrying it can be to see a charge applied when your order hasn’t gone through as expected.
Please get in touch with us directly so we can investigate the specific transaction and ensure that this doesn’t occur again.
We also want to reassure you that The Phoenix is published by David Fickling Comics Ltd, and our payment systems are secure and verified.
Very bad service from start.
After only receiving 3 copies for the ‘6 issues for £1’ I have had my subscription cancelled for querying why I was charged for the full subscription price.
Customer service is appalling, and my emails have barely been answered at all never them taking action that I didn’t ask for.
Never had problems like this with a company before.
22 de octubre de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi there, we’re really sorry to hear about your experience with your trial subscription. We totally understand your frustration, especially after only receiving part of your trial and then having your subscription cancelled unexpectedly. That’s absolutely not the level of service we aim to provide.
Please contact us directly so we can review your account, ensure any missing issues are sent, and arrange a refund/reinstate your subscription, as you would like.
I really wish I had checked with…
I really wish I had checked with trustpilot BEFORE signing up. Absolute scam!
I wanted to cancel my order and they have refused. I emailed several times and they wouldn’t acknowledge the 14 cooling off period as it had already been processed! Isn’t that what the cooling off is for!
21 de julio de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi there, we’re really sorry to hear about your experience trying to cancel your subscription. We completely understand your frustration and apologise that your request wasn’t handled as smoothly as it should have been. Our aim is always to make things easy for our customers, and it’s clear we fell short here.
Please get in touch with us directly, and we’d be happy to refund you the charge.
Set up a direct debit despite me cancelling and them acknowledging it!
Daughter lost interest so emailed to cancel the subscription, received a confirmation email to acknowledge the subscription cancellation. 3 months later…they take money out of my account again! And it’s been set up as a direct debit! Not happy at all and wish I had read reviews before subscribing!
10 de julio de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi Moore, we’re very sorry for this situation — it’s absolutely not the experience we want for our subscribers. It sounds like your cancellation wasn’t processed correctly, and we completely understand your frustration.
Please reach out to us directly so we can arrange a refund for any payments taken in error. We’re also reviewing our processes to prevent this from happening again.
I found it easy to cancel
Decided to leave a review because its contrary to most of the others on here.
I ordered following the advert for '6 issues for £1'. My son read the first couple of issues but after this, he wasn't really bothered about reading them and he was disinterested in them.
So I decided to cancel. If you go to "Your Account" and then click "View Order" then it gives payment details there. For me, it said the next payment date was February 28th and this was before the 6 trial issues were due (the 6th issue would be due on 7th March).
I wish you could cancel online but instead, you have to call them. I feel like this is probably so they can try to persuade you to stay...
However, for me, it was an easy phone call. I just said my son was disinterested in the comic so I'd to cancel and he did it. He didn't try to persuade me to keep the subscription. It was a 2min call. I refreshed the above webpage immediately after the call and it no longer says next payment due on 28th Feb, so I'm happy that its been handled.
21 de febrero de 2025
Opinión espontánea
SCAM
Same as said by others not even received 6 issues and then was billed. Im going to get all comics they havent sent
1 de enero de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi Carlo, we’re very sorry to hear you didn’t receive your full set of trial issues before being billed. Occasionally, due to publication and delivery schedules, payment for the next period is processed before all previous copies arrive — but this clearly caused confusion and inconvenience, and we apologise.
Please contact us directly we can send any missing issues and refund the additional charge if you wish. We’ll make sure everything is put right.
Be wary
Really quite shocked by these guys - in December they offered 6 issues for £1, and a quarterly subscription of £35 would be taken thereafter. I had assumed this was a taster offer allowing us time to decide whether we liked the magazine, and so I thought any further payments would reasonably be taken after 6 weeks of the presumably weekly magazine. I planned to cancel around the third week of January, as we received the first issue just before Christmas, which my child was disinterested in, then last week we received two copies on one day, and another one today, only around three weeks after the first issue. These have remained unopened due to their intensity. Lo and behold Phoenix have just charged me the full subscription fee today, having rushed out the taster issues to presumably avoid the risk of direct debit cancellation before they'd had a chance to get any real money out of me but having not actually fulfilled their offer of six issues. I have to question why they would feel the need to do things this way if they were indeed confident in the appeal of the magazine? This feels incredibly exploitative, and given the fact I've seen it advertised in schools, I'm honestly a bit shocked at their unscrupulous behaviour. If this is a reputable company, then why behave in this way?
16 de enero de 2025
Opinión espontánea
Respuesta de The Phoenix comic
Hi there, thank you for sharing this detailed feedback — we’re really sorry that your trial experience didn’t meet expectations. We completely understand why this felt frustrating.
The Phoenix is published weekly, and while we aim for each issue to arrive on schedule, delivery times can vary depending on Royal Mail, especially around Christmas. Occasionally, the first full subscription payment is processed before all six trial issues arrive, to prevent a gap in delivery — but we’re always happy to refund this if you prefer not to continue.
Please get in touch with us directly so we can resolve this for you and issue a refund if needed. We’re also reviewing how we communicate our trial offer to make sure expectations are clearly communicated.
A brilliant comic I’d just say one…
A brilliant comic I’d just say one thing about it the drawings are a bit hard!
9 de noviembre de 2024
Opinión espontánea
Scam
I took out a trial for my grandson but it was not to his liking. I contacted them to cancel before my trial ended, but the money for another year went out of my bank. I also contaced iSubscribe who I purchased this from and they just referred me to the publisher. Publisher has not replied further. Update...
Publisher replied 2 years later!
24 de agosto de 2023
Opinión espontánea
Respuesta de The Phoenix comic
Hi there, we’re really sorry for the delay in getting back to you and for the difficulty you’ve had cancelling your subscription. We completely understand your disappointment, especially after contacting both us and iSubscribe.
Please reach out to us directly, so we can look into your order and arrange a refund. Your feedback is important to us, and we’re using reviews like yours to improve how we handle cancellations and partner communications.
Phoenix Comics trial offer is a SCAM!!!
I answered the ad from Phoenix Comics for 4 trial weekly issues for £1. This is so my grandkids can decide if they like it. However, after 1 issue, they billed me the full subscription. All my attempts to communicate with customer service have failed. Their replies make no sense and do not answer my query, or seem to understand what I am protesting. It looks as though they contract customer service to a subscriptions contractor who knows nothing about it. The company is actually called DAVID FICKLING COMICS LIMITED. However, Trustpilot do not recognise that name.
2 de enero de 2022
Opinión espontánea
Respuesta de The Phoenix comic
Hi Margaret, thank you for taking the time to share your experience, and please accept our sincere apologies that your concerns weren’t properly addressed at the time.
The Phoenix is published by David Fickling Comics, with the trading name as ‘The Phoenix’.
Occasionally, because of production and postal timelines, the next payment can be taken before all trial issues arrive. We understand how confusing that must have felt and are sorry for the poor communication that followed.
We’ve since updated our systems and customer service training to make our trial and renewal process much clearer. Thank you again for your feedback — it genuinely helps us improve.
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