The Sleep People Limited Opiniones 

264
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver más

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Valorada con 5 estrellas sobre 5

Item was despatched on time and was exactly as described. The mattress is very comfortable and fits perfectly onto the bed frame.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased two mattresses in June 2026. Order no. W39603879-1M-V. One was fine, the other was not of acceptable quality. It had an alignment issue, making it easy to fall off (if sleeping). Also it h... Ver más

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Valorada con 5 estrellas sobre 5

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver más

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Información sobre la empresa

  1. Fabricante

Escrito por la empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,1

Todas las opiniones

(264)

96 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding!

I bought a bog standard foam mattress (no memory foam) for under £90 (Single size) for my guest bedroom and its more comfortable than my £800 mattress - says it all really!

8 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Peaceful sleep

I received the mattress within days. Communication was excellent, regular updates and ability to track the delivery.
Best of all, the mattress is like a cloud.
Excellent value for money.

8 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Wonderful customer service

We bought a mattress for our sons birthday and I stupidly opened it and realized I had got the measurements wrong. I spoke to Rebecca on the phone who was incredibly kind and said we could keep the mattress, and that she would refund it as we could not use it for the current bed. We have since bought the correct mattress and are super pleased with both the product and customer service we received. There were no hidden costs, only kindness. Thank you Rebecca!

5 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great for aching joints hard foam mattress

Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for requirements.
Had a couple of nights sleep on it now and much easier on the joint pains thank you

19 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

Mattress is perfect, extremely soft and packaged well for easy unboxing, definitely recommending this company to anyone in need!

5 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Very Good Service

I found it very easy to order the mattress. It was delivered on time. The mattress is very good and my sleep has significantly improved since I started using it and represents good value for money. I would recommend it.

22 de octubre de 2025
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered a mattress from The Sleep People. It was a good quality item delivered promptly. Unfortunately it did not fit my irregular sized bed well enough and I had to return it. This was handled well by the company and a refund issued promptly. Customer services were excellent with quick and helpful email responses

31 de octubre de 2025
Valorada con 3 estrellas sobre 5

Quick delivery can't fault that

Quick delivery can't fault that, overall quality of king size mattress not great but can't expect miracles for the price. Getting a memory foam mattress topper to alleviate the uncomfortable spring feeling.

27 de octubre de 2025
Valorada con 1 estrellas sobre 5

Terrible experience!!

Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money

23 de octubre de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

We’re sorry to hear about this and understand the frustration caused. Unfortunately, refunds for Groupon orders cannot be processed manually by us, as they are handled directly by Groupon. We hope to hear that you have now been reimbursed; however, if this is not the case, please contact us at info@thesleeppeople.co.uk so we can assist further where possible.

Valorada con 5 estrellas sobre 5

Pleased that everything as ordered

The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.

2 de octubre de 2025
Valorada con 5 estrellas sobre 5

5* service

Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.

2 de octubre de 2025
Valorada con 1 estrellas sobre 5

I'm absolutely disgusted by the…

I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use

2 de octubre de 2025
Opinión espontánea

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