The Sleep People Limited Opiniones 

264
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Item was despatched on time and was exactly as described. The mattress is very comfortable and fits perfectly onto the bed frame.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased two mattresses in June 2026. Order no. W39603879-1M-V. One was fine, the other was not of acceptable quality. It had an alignment issue, making it easy to fall off (if sleeping). Also it h... Ver más

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Valorada con 5 estrellas sobre 5

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver más

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Información sobre la empresa

  1. Fabricante

Escrito por la empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(264)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nice Comfy Mattress.

I had never heard of The Sleep People before so this was the first time ordering from them. I am glad I took a chance and did. Everything was straightforward and quick from ordering my mattress to it being delivered. Mattress is really nice and comfortable. I would definitely recommend The Sleep People.

28 de marzo de 2025
Valorada con 5 estrellas sobre 5

Top job

An update on my previous review which had nothing to do with starlight it was B&Q and yodel that was the issue. Starlight have pulled out all the stops to fulfil my order great communication and very helpful

15 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought two mattresses off the sleep…

I bought two mattresses off the sleep people but order the wrong size , I contact them and they said I would be refunded and able to send the mattress back which was quick and easy there customer service was brilliant and found them very helpful will be coming here in the future

Thank you

3 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

good customer service and product

I was looking for a 10cm depth mattress as it was the recommendation for the floor bed I bought for my baby. After much search, I found their site and I ordered a single mattress 190cmx90cm but when it arrived it was about 5cm shorter. Because this was to be used on a floor bed for my baby, I didn’t want to risk the gap so I contacted them and they sent a replacement the following day. I received the correct size. Customer service was good.

11 de febrero de 2025
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Respuesta de The Sleep People Limited

Thank you for the lovely feedback! We're so pleased to hear that you had a positive experience with our customer service and that you're happy with the product. Your satisfaction is our priority, and we truly appreciate your support. If you need anything else, please don’t hesitate to reach out. Enjoy! 😊

Valorada con 5 estrellas sobre 5

Very helpful and polite

7 de febrero de 2025
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Respuesta de The Sleep People Limited

Thank you for your kind words! We're so glad to hear that you found our team helpful and polite. Providing excellent customer service is important to us, and your feedback is truly appreciated. If you need anything else, please don’t hesitate to reach out. We’re here to help! 😊

Valorada con 5 estrellas sobre 5

I bought a superior cooling memory foam…

I bought a superior cooling memory foam cooling foam mattress from this compaby my previous mattress was not a standard size so this had to be custom made by them.
This was a really good price compared to elsewhere I received excellent customer service and fast delivery.
I would highly recommend this company to anyone they are the best in the business.
Thank you for the best and most comfortable nights sleep I have had in years 😴

9 de febrero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Thank you so much for your amazing feedback! We're thrilled to hear that you had such a positive experience with your custom-made superior cooling memory foam mattress. It’s fantastic to know that we could provide both great value and exceptional customer service.

We’re especially delighted to hear that you’re enjoying the best and most comfortable sleep you’ve had in years—there’s no better compliment! Your high recommendation truly means a lot to us.

If you ever need anything else, please don’t hesitate to reach out. Wishing you many more restful and rejuvenating nights ahead! 😊

Valorada con 5 estrellas sobre 5

Great mattress at a really good price

I ordered a bespoke mattress from The Sleep People just before Christmas 2024. It was delivered in January and it is the best mattress I have ever slept on. It was a third of the price of every other good make mattress I had looked at and I cannot recommend this company enough. First class customer service. Thank you

30 de enero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Thank you so much for sharing your experience! We're thrilled to hear that your bespoke mattress from The Sleep People exceeded your expectations and provided such great comfort. It’s wonderful to know that you found exceptional value for money without compromising on quality.

Your high praise for our customer service and your strong recommendation mean the world to us. We're delighted to have been part of bringing you the best sleep experience you've had!

If you need anything else, please don't hesitate to reach out. Wishing you many restful and cozy nights ahead! 😊

Valorada con 5 estrellas sobre 5

Honourable service

Honourable service .
My bed had lost its spring shortly after purchase and sleep people treated me better than debenhams (where I had purchased the bed originally) I recieved a refund .Great service and genuinely care about the customer.

24 de enero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Thank you so much for your thoughtful feedback! We're so glad to hear that you had a positive experience with The Sleep People's customer service. Treating our customers with care and respect is a top priority, and it’s wonderful to know that we could provide a better experience than expected.

We’re glad we could resolve the issue with your bed promptly and ensure you were taken care of properly. Your satisfaction and peace of mind mean a lot to us. If you ever need anything else, please don’t hesitate to reach out. Thank you for choosing us, and we truly appreciate your support! 😊





Valorada con 5 estrellas sobre 5

Very good customer service

Very good customer service. Responsive and supportive

13 de enero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Thank you for the kind words! We're so pleased to hear that you found our customer service to be responsive and supportive. Providing a helpful and positive experience for our customers is a top priority, and your feedback means a lot to us. If you need anything else, don’t hesitate to reach out. We’re always here to help! 😊

Valorada con 1 estrellas sobre 5

AVOID COMPANY!

Purchased a double memory foam matress back in October 2024 through the range. It is deffo no memory foam as stated the matress has already dipped in and I can feel the springs digging into my back it deffo was not worth the money and I'm sure this comes under false advertisement. The matress is poor quality. I contacted the range and this issue was not resolved because this company sells through marketplace. They also refused a refund even though it's not even 3 months old. Avoid this company as it really isn't worth paying for there items.

6 de enero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Hi there, I apologise for the issues that you have had with your mattress. From our emails with the range, I can see that we did ask for further pictures of the damaged item, however we did not receive any. If you would like to reach out to us with any images you have, please contact us on info@thesleeppeople.co.uk

Valorada con 1 estrellas sobre 5

Just look at the pictures I’m gonna…

Just look at the pictures I’m gonna send on to you. What do you expect us to do with a soggy single mattress and you’re not responding to emails Sarah Cope

6 de enero de 2025
Opinión espontánea
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Respuesta de The Sleep People Limited

Good afternoon,

I am unable to find your order on our system. Could you reach out to us on info@thesleeppeople.co.uk so that we can discuss this further.

Kind regards,
Megan

Valorada con 5 estrellas sobre 5

Mattress exchange

I had a few problem’s wth returning my mattress once i spoke to someone at the sleep range people the man who dealt wth my self was ever so kind so helpful. He really made my day. One ov the best. 👍

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a problem with one mattress not…

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! Took matters into my own hands and found phone number for sleep people, rang and spoke with MEGAN ( what a lovely lady)……mattress delivered the next day!!!

25 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Buyer beware.

Bought a Sirius Bonell mattress via Groupon ready for bedroom refurbishment.
Wasn't comfortable from the outset. The springs creak and groan with the slightest movement.
Absolutely no comfort or support. It's only been slept on five times and has only become less comfortable.
Even the most heroic mattress topper can't come to the aid of this most uncomfortable thing.
I've slept in some pretty rough conditions over the years but this goes above and beyond.
Thankfully I've a relatively comfortable sofa to fall back on. Hope to return and receive a refund shortly.
To my mind, not of merchantable quality and not fit for purpose.

6 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sleep People Limited

Good Afternoon,

I am really sorry to hear about the experience that you have had with this. Please would you be able to email us so that we can get this rectified and escalated with our quality department for you. Our email address is: Info@thesleeppeople.co.uk

You are also free to call us on 01924 764907 to discuss this if you would like.

Kind regards,
Megan

Valorada con 5 estrellas sobre 5

Great quality mattress for a great…

Great quality mattress for a great price!
We had a little issue with the mattress, the stitching around the edge had come undone BUT the issue was resolved and a new mattress was sent within 2 days, great customer service from Megan Norbury, thank you!

6 de noviembre de 2024
Opinión espontánea

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