The Sleep Shop Opiniones 

2520
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Sleep Shop offered the best price for my new mattress including delivery, and set-up. I did phone the shop to check availability and delivery period. I received my new mattress within the week and... Ver más

Valorada con 5 estrellas sobre 5

The service that I received in the Sleep Shop at Sleaford was excellent. The gentleman that I spoke to was knowledgeable about the product, how promptly it could delivered to my home and that my old m... Ver más

Valorada con 5 estrellas sobre 5

We've replaced all of our beds and mattresses over the past 3 years. Always had friendly and knowledgeable service from the staff in the shops. Living in an old cottage with a twisty narrow staircase... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received excellent service from start to finish, purchasing one item over the phone and another in the shop, and I am very pleased with both. Delivery was spot on and the gentlemen were friendly... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

The Sleep Shop is owned and operated by FGS Group, a family owned furnishing company based in Sleaford, Lincolnshire, which was established in 1947 and today brings you one of the most extensive and competitively priced range of mattresses, beds, furniture, chairs, carpets and curtains available in the market place. We have worked in partnership with the leading bedding manufacturers to develop a range of mattresses and divans that are unique and often exclusive to ourselves. With weekly collections from each of the factories using our own transport we can ensure guaranteed supply and quick delivery of any of our own products. This unique partnership allows us to offer you products at a considerably reduced price from other high street retailer


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 16% de las opiniones negativas

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4,8

Todas las opiniones

(2520)

157 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience

Great experience - Firstly I ordered my mattress but I was due to go on holiday 2 days later, and I specified this in the details and asked for it to be delivered after I was back. David at the sleep shop called me to confirm this was correct and organised the mattress to arrive the day after I get back - Ideal. On that day, I needed to get out and unfortunately the delivery partners give no time window on the day (like other delivery providers). I called David, and he went above and beyond trying to contact the delivery driver depot to get an ETA. Unfortunately, he could not get one, but its the effort that counts... the irony is that the driver turned up 5 minutes later! Recomment this company!

24 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your review. I'm very sorry about the time window and I will certainly let David know how happy you are with the service provided for you

Valorada con 5 estrellas sobre 5

Second purchase from this business

Second purchase from this business. Helpful ,positive advice coupled with reasonable prices and a well organized professional delivery service.
( No extra charge for taking mattress upstairs as I have seen listed by bed chainstore outfits )

29 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your feedback and for your repeat custom. I'm pleased that you are happy with the service you received in store and delivery

Valorada con 5 estrellas sobre 5

Superb company

Superb company. When we decided that our new mattress was too firm I asked to exchange on the 60 day trial. Absolutely no problem choosing a different one. Communication was spot on and we were kept informed of the delivery schedule the whole time.

Can’t fault the service at all. The new mattress is just right!

26 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you very much for a great review of our company. I am very happy that you are pleased with your new mattress

Valorada con 5 estrellas sobre 5

My overall impression of The Sleep Shop…

My overall impression of The Sleep Shop is great customer service and competitive pricing, the delivery people were also excellent and polite. I would highly recommend this family business. Thank you.

25 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your purchase and your lovely review. It is always so nice to hear of a good experience with us and also of our delivery partners

Valorada con 5 estrellas sobre 5

It was easy to place my order

It was easy to place my order. I was contacted with a date of delivery and I was contacted as promised the day before delivery with my timeslot. The two gentleman who delivered were very politely and unpacked my item and put it in place. Overall as always a great experience.

18 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your feedback and for the nice words about our delivery team

Valorada con 5 estrellas sobre 5

Silentnight 1400 pocket ortho mattress

Great firm and comfortable mattress with reasonable price from The sleep shop. Prompt delivery and excellent service. Would recommend to friends and family.

26 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for the review and the recommendation. We really do try hard to be of good service to our clients.

Valorada con 5 estrellas sobre 5

Very pleasing experience from the…

Very pleasing experience from the start. Customer services were friendly and helpful and agreed a delivery date with me over the phone. Delivery was prompt and as agreed and the item arrived in great condition, as expected and a beautiful colour. Really happy with all aspects.

12 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your feedback. We are so happy that you are pleased with the service provided. We hope to see you again in the future

Valorada con 5 estrellas sobre 5

Knowledgeable and helpful staff.

Knowledgeable and helpful staff who provided plenty of unhurried time to help us select the mattress we found most suitable. Delivery available plus removal of old mattress for a small fee.
Delivery at time booked. Men very polite and helpful.
Thank you.

9 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for you lovely review. We always try to offer a first class service .

Valorada con 5 estrellas sobre 5

New Bed

Staff were friendly and efficient, the service given was very good, no delay in the delivery, very quick 8 days, took old bed away and assembled new bed very quickly, professional in all aspects…thank you. This encourages me to shop local…

12 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you so much for a lovely review. We hope to see you again in the future

Valorada con 5 estrellas sobre 5

Great staff at the Sleep Shop

Helpful and knowledgeable staff in the showroom and helpful and kind delivery men

18 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you very much for your review. We are pleased that you were haqppy with our service

Valorada con 5 estrellas sobre 5

I recently brought a double mattress…

I recently brought a double mattress from first contact I received excellent service the mattress was great quality and very reasonable in price delivery was quick efficient and professional the delivery man was courteous friendly and very helpful a definite credit to your company. I wouldn't hesitate to recommend and would order from you again. Thank you

8 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for a lovely review. I will share this with the rest of the team

Valorada con 5 estrellas sobre 5

Very efficient

Very efficient, my order came earlier than expected. Company kept me updated. Really pleased with purchase and will use them again.

5 de junio de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thsnk you for your review. We are very happy that everything went so smoothly for you. We look forward to being of service to you in the furture

Valorada con 5 estrellas sobre 5

Good price

Good price, good communication re order and delivery.
Very good delivery

14 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thankyou for your feedback. Its very nice to hear that you were so well looked after by everybody

Valorada con 1 estrellas sobre 5

I will never use this company again

I will never use this company again. I should have read the other one star reviews first as there is a consistent theme by others. I paid online, and then waited and waited for delivery. Different excuses each time from the service team and its now been a month. - still no delivery date for a mattress. Formal complaint made. What a waste of time and effort.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Sleepeezee mattress from the Sleep Shop

The Sleep Shop provided our new mattress at a competitive price and followed up to ensure delivery was completed on the date agreed. Old mattress collection was added efficiently after ordering as a no cost option.

8 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

We are very happy that you are pleased with your new mattress and that service, delivery and completion all went smoothly. Thank you for your feedback

Valorada con 5 estrellas sobre 5

I have be very pleased with the service…

I have be very pleased with the service I recieved from a call to check everthing was ok to the chaps who took away old mattress. I will be useing this company again very soon as weare all ready for a new mattress, thank you.

16 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your review. We look forward to seeing you soon

Valorada con 5 estrellas sobre 5

Best nights sleep ever!

Following the purchase of our new adjustable bed we would like to say a massive thank you to the staff from The Sleep Shop, the service we have received from start to finish has been exceptional.

We were very well looked after in the showroom, delivery and set up was excellent.
To complete the wonderful service we now have the most comfortable bed.

Many thanks to all involved.

29 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your review. I am so happy that our staff looked after you so well. Even better that you are so comfortable in your new bed. We look forward to seeing you in the showroom again in the future

Valorada con 5 estrellas sobre 5

We have nothing but praise

We have nothing but praise for the friendly professional and attentive service we received from your delivery team. They were very concerned about ensuring the delivery was executed as quickly and efficiently as possible and were keen to ensure no damage was caused whilst negotiating a tight staircase. Many thanks to all involved from ensuring the correct mattress selection and a smooth and seamless delivery.

21 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your review. Its very nice to hear that everything went well during your purchase and delivery.

Valorada con 5 estrellas sobre 5

Great service and quality products received

The service we received, from our initial enquiry in the shop, ordering, booking delivery and the delivery team was superb. We were patiently guided through the process, and gratefully accepted the offer to hold our bed and additional base at the warehouse until we were ready. Delivery was then promptly arranged with good communications and carried out by 2 men who were pleasant, helpful and very efficient. All the items ordered were good quality and I had a great night’s sleep last night. Many thanks to your team.

27 de mayo de 2026
Opinión espontánea
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Respuesta de The Sleep Shop

Thank you for your purchase and lovely review. We will pass on your gratitude to our warehouse and delivery team. Thank you very much

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