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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new... Ver más

Valorada con 5 estrellas sobre 5

Alex in the Trafford Centre just changed the battery and water resistant tested my Tag Heuer, all within the 30 mins he said it’d take….what a service, brilliant, thanks

Valorada con 5 estrellas sobre 5

I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great serv... Ver más

Valorada con 5 estrellas sobre 5

I travelled to Kingston upon Thames, to have a new battery fitted to my Bering Watch. I went into the Watch Lab & spoke to Raymond, who was very friendly & helpful with the costing & how long it woul... Ver más

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Información sobre la empresa

  1. Servicio de reparación de relojes de pulsera

Escrito por la empresa

The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 93% de las opiniones negativas

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4,2

Todas las opiniones

(1708)

139 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sarah made a visit to The Watch Lab Watch batterya…

Sarah made a visit to The Watch Lab a very pleasant experience After taking my watch to 3 different places for a battery change and numerous scratches put on it by others Sarah told me to leave the watch with her whilst I went for a look around After 20 mins I went back to be told battery in and to bring the watch back at later date and they will polish the scratches out. Brilliant. Thanks Sarah

8 de febrero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you so much for your wonderful feedback! We’re delighted Sarah could provide a pleasant and thorough service for your watch. We’ll be sure to pass your kind words on.

Valorada con 5 estrellas sobre 5

Hannah is the best clock mender

By the time I came to The Watch Lab in Fenwicks, Colchester I had been told by various jewellers that they couldn't fix my watch.
Hannah took a long look at my watch and accepted the challenge, bringing her 15 years or so experience to solving the problem.
She offered different options and provided clear pricing. She was very quick and efficient. Also very friendly and helpful.
She also managed to change the bracelet of a watch that had peculiar fixings.
I highly recommend her.
She has now fixed three of my watches.
Thank you so much Hannah.

11 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you so much for your wonderful feedback! We’re thrilled Hannah could use her experience to help with your watches and provide friendly, efficient service. We’ll be sure to pass your kind words on.

Valorada con 5 estrellas sobre 5

The Watch Lab in Meadowhall Chris has…

The Watch Lab in Meadowhall Chris has done a great job again. He’s always friendly, professional, and really good at what he does. Every time I visit, he takes the time to help properly and makes the whole experience easy and pleasant. It’s nice to deal with someone who clearly knows their job and genuinely cares about the service they give.

Highly recommend Chris and the team at The Watch Lab. Great service every time!

6 de febrero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you so much for your wonderful feedback! We’re thrilled Chris could provide friendly, professional, and attentive service every time. We’ll be sure to pass your kind words on.

Valorada con 1 estrellas sobre 5

Received poor service message my watch was ready to…

Received message my watch was ready to pick up. When I arrived at the kiosk nobody was there waited to 1045 but still nobody turned up. Very frustrating as now I have to make a second trip and hopefully someone will be there 😤😤

30 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for taking the time to share your feedback. We’re very sorry for the frustration caused by your visit and that nobody was available when you arrived to collect your watch. This is not the standard of service we aim to provide, and we completely understand how inconvenient this must have been.

Please contact our Customer Support team at customer.support@timpson.com

Valorada con 5 estrellas sobre 5

Most helpful assistance given snd…

Most helpful assistance given snd helpful advice regarding my cartier watch.

24 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback! We’re delighted to hear that our team provided helpful assistance and advice for your Cartier watch. We’ll be sure to pass your kind words on!

Valorada con 1 estrellas sobre 5

Avoid Warrington branch as woman not fit to work on watches

Took a new watch in to the watch lab in Warrington to get a battery fitted. The lady tried to pry the wrong part of the back, gouged up the metal and scored the back badly. She couldn't get the back off. We took the watch home, looked at the back and realised she was prying the wrong part of the watch. Took me 5 minutes to change the battery myself. There was a purpose cut out in the case to show where to pry. My wife even pointed out to her that she had been prying the wrong bit of the watch. The bloke who worked there was good but this woman is totally incompetent, and her excuse was pathetic and no compensation was offered.

23 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

We’re very sorry to hear about your experience and completely understand your frustration. Please contact our Customer Support team at customer.support@timpson.com

Valorada con 5 estrellas sobre 5

Replacement pins ( as previous customer

Popped ( as previous customer , different watch ) in to get a quick price for replacing the pins that have fallen out on my wrist strap lock ( Armani watch) Within 2mins it was replace & without any charge! Now that is customer service….highly recommend them .

10 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your fantastic feedback! We’re thrilled to hear that your wrist strap pins were replaced quickly and free of charge. We’ll be sure to pass your kind words on and really appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Great repair job on watch bracelet.

Took my watch to The Watch Lab in Buchanan Galleries in Glasgow as the bracelet had broken. Callum did a great repair job and gave it a good clean, all in under an hour and at a great price. Thoroughly recommended.

13 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback! We’re delighted to hear that Callum provided a fast, professional repair and cleaning, and that you’re pleased with both the service and the price. We’ll be sure to pass on your recommendation.

Valorada con 5 estrellas sobre 5

Fantastic service

Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement completed in just over 1 hour at a fraction of the price quoted be jeweller. Fantastic service and highly delighted with their work.

12 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for sharing your experience! We’re thrilled to hear that the service was quick, efficient, and cost-effective, and that you’re delighted with the repair and battery replacement. It’s great that our team could make a difference and provide excellent value.

Valorada con 1 estrellas sobre 5

They've had my watch since October and…

They've had my watch since October and nobody can tell me where it is.

6 de octubre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

We’re very sorry for the inconvenience. Please contact our Customer Care team at customer.support@timpson.com so they can look into this issue and get back to you as soon as possible.

Valorada con 5 estrellas sobre 5

I visited the Watch Lab Trinity Leeds…

I visited the Watch Lab Trinity Leeds today and the service I received from the lady was absolutely excellent so I decided to leave a review. Her technical skills were first class and also great advice with genuine interest and people skills. Very well done. I will definitely be coming again.

11 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your kind feedback! We’re thrilled to hear you had such an excellent experience at the Watch Lab Trinity Leeds. We’ll be sure to pass your praise on, and we look forward to welcoming you back again soon.

Valorada con 5 estrellas sobre 5

Amazing quick service and the vintage…

Amazing quick service and the vintage watch looks new

11 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback! We’re delighted to hear your vintage watch looks like new and that you received quick service.

Valorada con 5 estrellas sobre 5

Good, freindly service

Very fast and freindly service

9 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback! We’re glad to hear you received fast and friendly service.

Valorada con 5 estrellas sobre 5

Quick and easy

Alex was very friendly and offered us a great service. In 5 min he fixed (resize) the watch.
I highly recommend their services at Trafford Shopping Centre.

1 de enero de 2026
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback. We’re delighted to hear that Alex provided friendly and efficient service—your kind words will be passed on!

Valorada con 1 estrellas sobre 5

Experience at the watch lab!!

I had taken 4 Watches for replacement batteries and to be pressure tested and sealed correctly, however the watch wasn't sealed correctly and let water into the watch I am very annoyed at this it is with the to resolve the situation however it is very poor service and I am not sure they can even repair the damage that they have caused

23 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

We’re very sorry this happened. This is not the service you should expect. Please contact our customer care team with the branch details so we can investigate and put this right.

Valorada con 5 estrellas sobre 5

amazing service

absolute life saver, did an amazing and efficient job. very friendly, thank you very much! 💍

29 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your kind words. We’re delighted to hear you found the service efficient and friendly—your feedback is greatly appreciated.

Valorada con 1 estrellas sobre 5

£3000 gucci watch damaged

Xmas eve £3000 gucci watch damaged by incompetent person only needed a battery replacement was meant to be a xmas gift to my wife screws on back of the watch rounded off and scratched the back of the case then tried to cover the scratch up by filing the case only to make it worse they have now breached the warranty with gucci and I am stuck with the watch to add insult to injury the managers solution was to still give the watch to my wife on xmas day damaged absolute disgrace would advise don't take your watch to the watch lab inside john lewis newcastle upon tyne will be seeking legal advice. And still needs a battery.

24 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

We’re very sorry to hear about the issues you experienced with your watch. This is not the level of service we expect.

Please contact Timpson Customer Care directly with full details, so they can investigate this matter urgently and work with you to find a resolution.

Valorada con 5 estrellas sobre 5

Josh at the watch lab in MK is…

Josh at the watch lab in MK is brilliant. Has done a few watches for me at a fair price now for my ever growing collection. Polite and professional. Exactly what you want. Merry Christmas.

24 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your feedback! We’re delighted to hear that Josh at the Milton Keynes Watch Lab has been providing polite, professional, and reliable service for your watch collection. We’ll be sure to pass on your kind words.

Valorada con 5 estrellas sobre 5

The Watch lab.Such a helpfull shop. Sarah is so lovly

I went inti the shop at cribs causeway the mall Bristol. Sarah served me.i just wanted to know if my battery was gone, ahe replaced it & did a thoroughly good check on all parts even a compression test,she was so lovley, & didn't even charge me a penny for anything, & said if it stops working, to go back & she'll check it all again. Such a lovely friendly girl.Deff recommend going to this shop.

21 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for sharing your experience! We’re thrilled to hear that Sarah at Cribbs Causeway provided such thorough, friendly, and generous service. We’ll make sure your kind words reach her.

Valorada con 5 estrellas sobre 5

Great service from Tony at Silverburn

Great service from Tony at Silverburn! friendly, quick, and professional. Highly recommend!

19 de diciembre de 2025
Opinión espontánea
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Respuesta de The WATCH Lab

Thank you for your kind feedback! We’re delighted to hear that Tony at Silverburn provided friendly, quick, and professional service. We’ll make sure he sees your recommendation!

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