Tidio Opiniones 

Tidio does not announce price increases until they are implemented. Percentage increases 2025: 112% (!) ; 2024: 32% ; 2023: 27% ...

The services are also unclear with questionable benefits. We ended our subscription today.

We started receiving spam messages. All originate from tidio.com (last visited page). They may be trying to inflate visitor numbers to move you onto the next tier. Why else would it show tidio.com?

I tried to inform the support team, but the annoying Lyro AI takes you around in circles, so it is easier to post a message here, which will get noticed! We have since closed the widget and moved to a competitor. We are seeking a chargeback on our credit card.

Had a slight issue with setup. Reached out to support via chat. Agent was friendly and helpful. Issue was resolved quickly and we are off to the races.

I'm a new user, but I'm impressed so far! The support—both AI and human—has been excellent

I’ve been trying to cancel and get a refund but customer service is refusing, platform is not great, it has integrated to the wrong store and does not generate customers Shopify data, please just give me a refund :(

Paid for the platform, does not work, asked for a refund and to cancel have been refused, all the while I have roughly 4 chargebacks due to missed customers, please just refund and cancel my plan :(

Support don't reply!!
I've emailed 3 times to Tidio support and still no reply since the beginning of February, however you do get automated email asking to review the support you received. Yes I've tried their live chat and Yes I've escalated the email heading to "Urgent" as per their online agent who couldn't give me an answer to my question hence the email to support. Their answer to my question is crucial as to whether I commit to the Tidio product but obviously they aren't bothered in new business, now if their support is this poor from the start do I really want to buy their product.

This is a great tool for scammers. I see them popping up on most fake invoice scams. A scammer creates a fake invoice website, send out some text messages informing the victim to pay up quickly because otherwise bad things will happen. Tidio is being used as a chatbot to gather some personal data and serve a payment link. Because of the urgency they’ll pay the amount due and loose their hard earned money.

There is no easy way to report the chatbot as fraudulent so, while emailing back and forth with Tidio, the scammers can continue with their practices.

We have been using the APP for many years, and plan to keep using it. Pretty good, it's our second hand in customer service, worth every dollar.

Fast turnaround and extremely efficient customer service team.

Very friendly and competent

I had an outstanding experience with Tidio Support! My issue was resolved quickly and efficiently by a team that was both knowledgeable and friendly. Their prompt assistance and expert guidance not only addressed my problem but also exceeded my expectations. I highly recommend Tidio for their exceptional customer service!

Whenever I ask for help they never let me down, the Tidio customer service agent was very helpful in detail and answered all my questions fast in a promptly response.

Just starting with Tidio, and was having some small issues. After a few minutes on the chat, Miguel was able to solve the issue, and get me up and running right away.

We absolute love Tidio! We have used it for years on several projects. It is hands down the best Chat Tool around. Their support is top notch as well.

Doesn't refund service with the excuse "it's a digital service and we can't calculate what hasn't been used", even when an auto renewal went through by accident. What a hideous policy, I have plenty of "digital services" where they happily refund where appropriate, and I happily refer all my customers to them. Further, can't delete the account because the service is active, because it just renewed for a year by accident. Useless company.

Update: Tidio never reached out. They're just putting that in replies to make their bad reviews look less bad.

I have used Tidio for a number of years. Whenever I have an issue, their team has always been there to resolve it quickly and efficiently.

Tidio has allowed us to transform the customer service we provide via our website. As a small team, the ability to use flows to answer common questions without human intervention is a game-changer!

Wonderful app! Highly recommended, been using it for years, a must for any online business, customer support is great, very quick, prompt and professional, thank you, Tidio! ❤️

Ive been using a competitor chat bot for years and wanted to upgrade to an AI assisted one. I looked at 3 providers and started trials and Tido was by far the best in terms of fuctonality, the phone app and the value fpr money. I'd highly recommend!