Tidio Opiniones 

The company I work for has been using Tidio for a while now, but today was the first time I needed to contact their support for assistance with something. Raquel was extremely helpful and dealt with my queries in a timely manner.

Very easy and simple for something that seems complicated.

Great support, they went to great lenght to explain a feature we were trying to look for.

Miguel was super helpful me me figuring out how to use Tidio. As a new user it's nice know there is someone there to answer right away!

Amazing site it took less then 10 mins to get this fully set up and ready for our site. 100% will be using this in the long term

Great response time and direct answers!

I am very pleased with my experience with Tidio's customer support. Got my questions answered and was provided great resources as well.

Tidio has amazing customer service! They're always helpful whenever I need assistance with my SaaS.

We needed an AI chatbot on our website. We found Tidio to be the best solution. It was easy to have it scan our URLs and create a trained AI database. Now customers can get quick answers without having to wait for a live chat or for us to reach out by SMS or email.

Wonderful and full knowledgeable support member Raquel. She made my day!

Easy messaging platform. We use Tidio for help on addressing some of the common quesitons without the needs of support agents and are currently learning how to use flows to pivot customers to help self resolve their own issues.

Their Website Chat is very Aesthetic and Easy to Install, their customization is also some of the very best. Myself and team chose Tidio for our website chat because it is the best chat solution.

Trying out Tidio and had some questions on setting up the flow. The CSR was very helpful in providing information and links explaining how to do it.

the customer support was very good, i was able to get my problem sorted very fast

Answered my question in minutes!! Mayra was super helpful!

Tidio is a great tool and their support team is awesome!

I've used tidio for 4 or 5 years now. I signed up at $30 a month. Maybe a year or two ago they doubled my subscription saying they sent out an email telling me of the price increase. My inbox is a graveyard for emails at this point, collecting all of them. I couldn't find this so called price increase email, regardless they said they couldn't do anything about it. I was recently sent an email that I did get about another price increase. We're up to $80 a month now. I haven't changed a thing in all this time, yet I'm being charged close to 3x what I originally signed up for. I tried to get in contact with a support. 30 minutes later, I'm just waiting for a response for a request to be switched to a supervisor as I don't want this to take an extremely long time to get handled. All of this only to find out that there's no supervisor to transfer to because of the holidays? It's the 16th. Are you kidding me? This is a CUSTOMER SUPPORT SOFTWARE COMPANY. I'm so tired of wasting my time with these chat support requests to get things resolved. You can deal with the chargeback from my bank. Absolutely unacceptable. It's time business owners hold these businesses accountable. Another review mentioned Crisp as an alternative. I'm looking at them as well as hubspot. I will return with a competitor that has met my needs and provides the basic level of service owed to someone willing to spend their money. So glad I could overpay 2x so that your supervisors can not be available a week before Christmas. Absolutely ridiculous.

Awesome service; totally recommend it to anyone looking for an online chat solution. Affordable and reliable.

The Tidio chat support has been enormously helpful in figuring out how to customize and optimize the chatbot. The flows are easier to set up than any we've worked with.

Answered all my questions, was very helpful.

Very helpful customer service, and live chat! I have found it impossible to receive help from an actual person on many other sites, and appreciate being able to ask real live questions about getting my own live-chat set up for my customers.