First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Ver más
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Consulta las opiniones de los clientes
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Ver más
La empresa ha respondido
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Ver más
La empresa ha respondido
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Ver más
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Información sobre la empresa
Escrito por la empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Información de contacto
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muy bueno
295 opiniones
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Impractical repair process because of US tariffs
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process.
The company should seriously examine the possibililty of out sourcing repairs in Canada for Canadian clients.
30 de junio de 2026
Respuesta de Timbuk2
Thank you for taking the time to share your feedback. We understand your concerns about the challenges Canadian customers may face when sending items to the U.S. for repair, particularly with the current tariff situation. We appreciate your suggestion regarding repair options in Canada and will be sure to share it with our team as we continue to evaluate ways to improve the repair experience for all our customers.
The service I received at the Toronto…
The service I received at the Toronto store was professional and respectful. I am a 70 year old man and being ignored or treated with impatience is not uncommon for me. The young woman who helped me manage this situation was remarkable.
5 de junio de 2026
Respuesta de Timbuk2
Thank you so much for sharing this. We're thrilled to hear you had such a positive experience at our Toronto store. We'll be sure to pass your kind words along to the team—it's wonderful to know our staff made you feel welcomed, respected, and well taken care of. We truly appreciate your support!
It’s nice to be able to customize my…
It’s nice to be able to customize my bag with colors and options. I had one of these bags about 20 years ago and I missed having a messenger bag.
26 de junio de 2026
Respuesta de Timbuk2
Thanks for coming back to Timbuk2 after all these years! We're so glad you're enjoying the customization options and hope your new messenger bag serves you well for many years to come.
They’re honest about how slow they are
They’re honest, they said on their website it could take 5 days to make a shipping label, and it did in fact take 5 days to make a shipping label. For FedEx. Whose job it is to make shipping labels.
Still haven’t dropped my package off at a pickup location though.
27 de junio de 2026
Respuesta de Timbuk2
Thanks for your feedback. We know waiting isn't ideal, and we appreciate your patience. Our processing time is noted on our website so we can set clear expectations, but we understand that doesn't make the wait any less frustrating. We hope your order arrives soon and that it's worth the wait.
I've been a Timbuctoo customer for 20+…
I've been a Timbuctoo customer for 20+ years. The product speaks for itself. Customer service is always top-notch. I love that's an American base company and I'm always promoting it amongst my friends. Thank you for being there and thank you for your service. You guys are top-notch.
27 de junio de 2026
Respuesta de Timbuk2
Thank you for your incredible support over the past 20+ years! We're grateful for your loyalty and kind words. It means so much to have you recommending us to your friends. Thanks for being part of the Timbuk2 family!
Please move the grab handle
Love the look of their messenger bags.
Love the fabric choices and colors for the custom option. I have bought 2 custom ones...
But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
26 de junio de 2026
Respuesta de Timbuk2
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
Timbuk2 worked very nicely…took it from…
Timbuk2 worked very nicely…took it from SoCal to Minnesota to Austin then back home…all packing held nicely and worked very well!
28 de mayo de 2026
Respuesta de Timbuk2
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
Very streamlined and simple bag repair…
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
25 de junio de 2026
Respuesta de Timbuk2
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!
Speedy service
I sent a bag in for repair. When it was received I was told 6 to 10 weeks for the repair. It has been less than two weeks and the bag is on it way back to me. I love this bag, I am a teacher and I use it everyday. So nice to see a company that stands by their product and treats their customers so well.
23 de junio de 2026
Respuesta de Timbuk2
Thank you for your wonderful review! We're so happy we could get your bag back to you ahead of schedule. It means a lot to know it's a part of your everyday life, and we're grateful for your support. Wishing you many more years of adventures with your Timbuk2 bag!
Great value at a fair price.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
20 de junio de 2026
Respuesta de Timbuk2
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
As always Timbuktu is consumer friendly…
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
23 de junio de 2026
Respuesta de Timbuk2
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
23 de junio de 2026
Respuesta de Timbuk2
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Respuesta de Timbuk2
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2–5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Respuesta de Timbuk2
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interaction…
Such responsive and helpful interaction with the support group. I'm very impressed.
18 de junio de 2026
Respuesta de Timbuk2
We appreciate the feedback! It’s great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
Respuesta de Timbuk2
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Warranty repair process is one of the strongest in the industry
The best backpack to own - I have 3 backpacks from Timbuk2, and the fourth one is coming soon - and their warranty repair process is one of the strongest in the industry. Trust me, if someone values repairability, longevity, and a company that actually stands behind its gear, Timbuk2 is hard to beat, and I told all of my friends about it.
18 de junio de 2026
Opinión espontánea
Respuesta de Timbuk2
Thank you for the amazing review and for your continued support! We're honored to have earned your trust across multiple backpacks. It's great to hear our warranty and repair program has made a difference, and we truly appreciate you recommending us to your friends. Enjoy backpack number four!
Sam and the rest of repair team made…
Sam and the rest of repair team made sure that my experience went smoothly. They were accommodating to my school situation and got my bag repaired and sent to me in timely manner ! Overall 10/10 support
18 de junio de 2026
Respuesta de Timbuk2
Thank you for the kind words! We're glad we could help and work around your school schedule to get your bag repaired and back to you quickly. We appreciate your support!
Timbuk2 service on a 15 year old bag!
Timbuk2 serviced my bag from 15 years ago, for $25. The interior material was peeling off and they were able to replace either the material, or the bag I'm not quite sure which. Either way, it's a great small bag and I'm glad I'll get to use it again! Just wish I didn't have to pay to ship it!
27 de mayo de 2026
Respuesta de Timbuk2
Thank you for the review! We're glad we could help get your bag back into service after 15 years and that you'll be able to enjoy it for many more to come. Thanks again for giving us the opportunity to keep your bag going strong!
I have onlythe best reviews for your…
I have onlythe best reviews for your products, as I have been your customer for over 20 years (this is my third order of your Die hard bags). I appreciate how easy it is to make an online order of a custom messenger bag and the speed at which it was shipped…
On a personal level I prefer the Hook version of closing the flap instead of plastic fasteners.. wish this was also customable… Still… thanks for the good work
17 de junio de 2026
Respuesta de Timbuk2
Thank you for your loyalty and support over the years! We're glad you've enjoyed our bags and ordering experience. Thanks again for your continued support!
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