First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Ver más
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Consulta las opiniones de los clientes
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Ver más
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This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Ver más
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Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Ver más
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Información sobre la empresa
Escrito por la empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Información de contacto
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muy bueno
295 opiniones
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Respuesta de Timbuk2
Thank you for the kind words! We're delighted to hear you've had a great experience.
We like the quality of their products…
We like the quality of their products and have backpacks for the whole family. They are great for traveling.
16 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind words! We appreciate your support and look forward to being part of many more journeys ahead!
Amazing customer service
15 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our customer service. We truly appreciate your support and look forward to serving you again in the future!
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
15 de junio de 2026
Opinión espontánea
Respuesta de Timbuk2
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Respuesta de Timbuk2
Thank you for sharing! We’re glad everything was easy to navigate and arrived quickly.
I have a 30 yr old messenger bag
I have a 30 yr old messenger bag. The stitching started to come apart.
I emailed these guys, filled out the information requested to the best of my abilities (30 yrs ago, I can't remember where I bought this bag). The warrantied it. I sent it in, they fixed it and shipped it back. No cost for the repair.
Best investment ever
9 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind words! We’re thrilled we could repair your bag and keep something so well-loved going after all these years. Thank you for trusting us with it and for taking the time to share your story!
Website very informative and easy to…
Website very informative and easy to place an order
12 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind review! We're glad to hear that you found our website informative and that the ordering process was easy and convenient. We appreciate your feedback and look forward to serving you again in the future.
Respuesta de Timbuk2
Thank you! We're glad we could provide fast service and an experience worth recommending. We appreciate your business and hope to see you again soon.
Great service.
10 de junio de 2026
Respuesta de Timbuk2
Thank you! We're glad you had a great experience with our service. We appreciate your support and look forward to helping you again in the future.
Purchased with next business day…
Purchased with next business day shipping. You waited two days to ship it! It will arrive too late for upcoming trip. If you can't deliver as advertised, change it.
10 de junio de 2026
Respuesta de Timbuk2
Thank you for your feedback. We sincerely apologize for the frustration and disappointment this has caused.
We understand how important it is to receive an order in time for an upcoming trip. While next business day shipping was selected, most orders require a 2–5 business day processing period before shipment. Once an order has been processed and handed off to the carrier, the selected shipping method determines the transit time.
We recognize that this timeline did not meet your expectations, and we regret any inconvenience this may have caused. We appreciate you taking the time to share your experience, and your feedback will be shared with our team.
Thank you for your patience and understanding.
Design Flaw Ruins Straps and Timbuk2 Refuses to Repair
I purchased a Medium Classic Messenger Bag in Blue from the Timbuk2 website in 12/2024. I've used the bag for about 18 months. While Timbuk2 markets their durability and lifetime warranty, the design of this bag has caused its own destruction.
The issue is a material conflict between the front Velcro panels and the closure straps. Over time, the straps constantly catch on the exposed Velcro when opening or closing the bag. This ongoing friction has completely shredded the straps, pulling the strap fibers apart, leaving them a frayed mess. I've photos showing just how bad the damage is from normal use.
When I contacted Timbuk2, their response was telling. They offered to send me "Velcro covers" to mask the problem. To me, this is an admission that they are aware of this design defect. They refused to repair or replace the straps as a warranty issue, instead asking me to ship the bag at my own expense and pay for the repairs myself.
Sending a patch-up accessory does not fix the damage on a "premium" bag. I expected a company that has a lifetime warranty to stand behind their product and fix the damage. Instead, I am left with a damaged messenger bag. Buyer beware: the Velcro will eat your straps, and Timbuk2 will not fix it.
10 de junio de 2026
Opinión espontánea
Respuesta de Timbuk2
Thank you for your feedback. We're sorry to hear about your experience.
To minimize contact between the closure straps and the hook-and-loop (Velcro) panels, we recommend fully folding the envelope closure when opening and closing the bag. Also, securing the straps and clips. This helps reduce abrasion and extend the life of the materials.
Our Lifetime Warranty covers defects in materials and workmanship, while wear caused by regular use is not considered a warranty issue. We appreciate you sharing your experience and will pass your feedback along to our product team.
Ease of ordering
10 de junio de 2026
Respuesta de Timbuk2
Thank you for your feedback! We're glad to hear that you found the ordering process easy and convenient. We strive to make every step as simple and seamless as possible, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Ease of ordering on website.
10 de junio de 2026
Respuesta de Timbuk2
Thank you for your feedback! We're glad to hear that you found our website easy to use and that the ordering process was smooth and convenient. We appreciate your business and look forward to serving you again.
good product & cust support
9 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind feedback! We're thrilled to hear you're happy with the product and that our customer support team provided a great experience. We truly appreciate your support and look forward to serving you again in the future.
Cancelled an order due to their poor…
Cancelled an order due to their poor fraud detection mechanism. The verification service was completely unreasonable in terms of privacy security, with no alternative provided after contacting customer service. After these delays, even when selecting “next day” shipping, products were only shipped 8 days later, with no estimated delivery date as of yet. Shame given the high quality of their products, but I will not be buying online again if I need reliable service quality.
9 de junio de 2026
Respuesta de Timbuk2
Thank you for taking the time to share your experience. We're sorry to hear that the verification process and shipping timeline did not meet your expectations.
To help protect our customers and prevent unauthorized purchases, some orders may require additional verification before they can be processed. We understand that this can be inconvenient and appreciate your patience when these security measures are necessary.
Please note that all orders require 2–5 business days for processing prior to shipment, and expedited shipping options apply once an order has been processed and dispatched. We appreciate your feedback and will share your comments with the appropriate teams as we continue working to improve the customer experience.
Excellent customer service
The customer service team retroactively applied a coupon code that I had forgotten to enter during my purchase. It was so awesome of them to do this and I really appreciated the excellent service. Great communication too!
4 de junio de 2026
Respuesta de Timbuk2
Thank you for your kind words! We're so glad our customer service team was able to help by applying the coupon code after your purchase. Providing excellent service and clear communication is always our goal, and it's wonderful to hear that your experience reflected that. We truly appreciate your support and look forward to serving you again in the future!
Respuesta de Timbuk2
Thank you for the awesome feedback! We're thrilled to hear you're happy with our products. We take pride in creating high-quality, durable items that stand the test of time. We truly appreciate your support and look forward to serving you again!
Dont pay for expedited delivery
Ordered bag for next business day 3 days ago. Charged for that special shipping but still waiting for delivery.
4 de junio de 2026
Respuesta de Timbuk2
We're sorry to hear about your experience. Please note that expedited shipping only affects the transit time once an order has shipped. Timbuk2 orders require a 2–5 business-day processing period before they leave our warehouse, and this processing time is not expedited. We understand how frustrating this can be when you're expecting a delivery quickly, and we apologize for any confusion or inconvenience this may have caused.
Amazing and fast warranty repair
Amazing and fast warranty repair! Thank you again for standing behind your awesome bags!
26 de mayo de 2026
Respuesta de Timbuk2
Thank you for your kind words! We're glad our warranty program was able to get your bag back in action quickly.
Respuesta de Timbuk2
We truly appreciate your feedback and your support. Thank you for taking the time to share your experience!
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