First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Ver más
La empresa ha respondido
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Ver más
La empresa ha respondido
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Información de contacto
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muy bueno
295 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Custom top quality bag shipped fast!
I love Timbuk2 bags and I've been using them for over 30 years. This is my 4th. I ordered a custom colored bag and it was made and shipped in under a week. I'm also impressed with the upgrades they have made to the materials and hardware!
4 de mayo de 2026
Respuesta de Timbuk2
Thank you for being a longtime Timbuk2 customer and for sharing your experience! We’re honored to have been your go-to bag brand for over 30 years. It’s especially great to hear that your custom bag arrived so quickly and that you noticed the improvements we’ve made to the materials and hardware. We’re always working to make our bags even more durable and functional while keeping the quality our customers expect. Enjoy your new custom bag, and thanks again for your continued support!
Disappointing experience with Timbuk2’s lifetime warranty
Timbuk2 advertises a “lifetime warranty,” but my experience suggests the promise has significant limitations in practice.
Under normal daily use my bag suffered what I considered to be serious material degradation affecting core structural components, yet the issue was classified as ordinary “wear and tear.” At the same time, Timbuk2 stated that the repair would require replacement of the liner, binding, and an entire panel of the bag.
Despite the extent of the damage, I was still asked to pay repair costs and expensive international shipping.
Customer service remained polite throughout the process, but the outcome was deeply disappointing and did not match my expectations of a lifetime warranty covering defects in materials and workmanship.
International customers especially should carefully consider the potential repair and shipping costs before relying on the advertised warranty policy.
14 de mayo de 2026
Opinión espontánea
Respuesta de Timbuk2
Thank you for sharing your feedback. We understand your disappointment and always do our best to carefully assess each bag for warranty coverage. Our lifetime warranty covers defects in materials and workmanship, while damage from regular wear and tear may not qualify depending on the condition of the bag and the repairs needed.
Customers are responsible for shipping bags to our repair facility, and we help cover return shipping costs whenever possible. We understand international shipping can be expensive and appreciate your feedback regarding the overall experience.
We’re glad our customer service team was able to assist you respectfully throughout the process, and we appreciate you taking the time to share your experience.
Great for a college student
I bought this backpack for my son who is a new college student. He likes the backpack and his laptop fits perfectly inside. He also has room inside for everything else he needs for school. Ordering was easy, we received the backpack pretty quickly. The backpack is of good quality.
25 de agosto de 2025
Respuesta de Timbuk2
Thank you for your thoughtful review! We're so glad to hear the backpack has been a great fit for your son as he starts college. It’s wonderful that his laptop fits perfectly and that there’s plenty of room for all his school essentials. We also appreciate your kind words about the quality and shipping experience. Wishing your son a successful and exciting college journey!
So i have not rec’d my new bag yet
So i have not rec’d my new bag yet. This review is only regarding the ordering experience. I had no idea that you could custom order a bag. The hardest part was picking out the colors LOL. It costs a bit more but I am very pleased so far with my choice. I cannot wait to see it in person. Not cheap but I suspect given Timbuk2s reputation I suspect I’ll have this bag forever. I paid extra for the padded accessory since I’ll be using this for water bottles and chargers and whatever. We love to take the train and ferry to S.F. and this will be our bag for cosplaying tourists.
15 de mayo de 2026
Respuesta de Timbuk2
Thank you so much for sharing this! We’re thrilled to hear you discovered our custom bag options and had fun designing your own — even if choosing the colors was the toughest part 😊
It sounds like you built the perfect setup for your adventures into San Francisco, and we love the idea of your “cosplaying tourists” trips by train and ferry. Adding the padded accessory for bottles, chargers, and daily essentials was a smart move too.
We know our bags are an investment, so it means a lot to hear you chose Timbuk2 because of our reputation for durability. We can’t wait for your bag to arrive and hope it becomes a trusted companion for many years (and many SF outings) to come.
Thanks again for your support and for taking the time to share your experience so far!
Great bag, disappointing customer service
I really like the bag, and after a couple of years of use two of its clips broke. I contacted customer service and they kindly offered to send replacement clips, which I appreciated. Unfortunately, after three months and around six back-and-forth emails, I still haven’t received them. It’s a real shame, because otherwise I’ve been very happy with the bag.
14 de febrero de 2026
Opinión espontánea
Respuesta de Timbuk2
Thank you for your feedback, and we’re very sorry for the frustrating experience. We’re glad to hear you’ve otherwise been happy with the bag, and we truly appreciate your patience while trying to get the replacement clips resolved.
This definitely isn’t the level of follow-through we aim to provide. We’re reaching out to you directly right away so we can make this right and ensure the replacement clips get to you as soon as possible. We’ll also personally follow up on the status to make sure everything is taken care of.
We sincerely appreciate your support and the many years you’ve spent with the bag. Thank you again for bringing this to our attention.
Respuesta de Timbuk2
Thank you for your review! We're glad to hear you found the product nice and fairly priced. We appreciate your support and hope you continue to enjoy it!
Good communication from starting the…
Good communication from starting the repair to receiving at the factory to return. No issues trusting their warranty.
13 de mayo de 2026
Respuesta de Timbuk2
Thank you for your kind feedback! We’re glad to hear the communication throughout the repair process gave you confidence from start to finish. Providing a smooth experience and standing behind our warranty are both very important to us. We appreciate your trust and support!
Timbuk2’s customer service is great
Timbuk2’s customer service is great. They replaced my copilot’s extending handle without any hassle. Process was simple and easy. Thank you!
14 de mayo de 2026
Respuesta de Timbuk2
Thank you so much for your kind words! We’re thrilled to hear the replacement process for your Copilot handle was simple and hassle-free. Our team works hard to make sure our customers are taken care of, and we’re glad we could help get you rolling again. Thanks for choosing Timbuk2!
Delivery time is too long
The quality and style are good. But the delivery time is too long.
11 de mayo de 2026
Respuesta de Timbuk2
We’re sorry to hear the delivery time didn’t meet your expectations. We understand how frustrating delays can be, especially when you’re looking forward to your order.
While we did experience shipping delays and shared updates through our website and customer communications, we recognize that we could have done a better job setting clear expectations. We truly appreciate your patience.
We’re glad to hear you’re happy with the quality and style, and we’re continuing to work hard to improve our shipping experience moving forward.
Respuesta de Timbuk2
Thank you for your feedback! We're so glad to hear you enjoyed the website experience and found it easy to explore all the options and colors. We appreciate your support!
The bag was a gift for my daughter
The bag was a gift for my daughter, she says it is perfect for all of her needs.
28 de abril de 2026
Respuesta de Timbuk2
Thank you so much for sharing this! We’re thrilled to hear your daughter loves the bag and that it’s perfect for her needs—that’s exactly what we hope for. We appreciate you choosing us for such a special gift!
Quality is in their DNA
The quality is not only reflected on Timbuk 2’s products but you will find their proud representation of the business in every aspect of your experience with them. Customer service, the site’s ease of use, shipping updates, yeah it’s all there. I am proud to say I have been a returning customer of over 15 years and have never seen them go backwards in their outstanding ability to produce a deliver a great product. Great work to the amazing Timbuk 2 Team!
11 de mayo de 2026
Respuesta de Timbuk2
Thank you for such an incredible and thoughtful review. Hearing that you’ve been with us for over 15 years truly means a lot to our entire team. We take a lot of pride in making sure quality shows up in every part of the experience—from our products to customer service to every interaction along the way. Your continued support and recognition of that effort is deeply appreciated. We’ll be sure to share your kind words with the team—they’ll love it.
Long processing overhead
I ordered the bag last week and only now just started shipping. Quite disappointed.
7 de mayo de 2026
Respuesta de Timbuk2
Thank you so much for your feedback, and we’re very sorry for any frustration this may have caused. We completely understand how disappointing it can feel to wait longer than expected. Our orders have a 2–5 business-day processing time before they ship, and your order was processed within that timeframe. We truly appreciate your patience and understanding, and we hope you absolutely love your bag when it arrives.
Overall
Overall, the experience was good. My only concern is that I had to reach out to get tracking information as it was never sent to me.
11 de mayo de 2026
Respuesta de Timbuk2
Thank you for your feedback—we’re glad to hear your overall experience was positive. We apologize for the inconvenience with the missing tracking information; that’s not the experience we aim to provide. Your comment is helpful, and we’ll use it to improve our communication moving forward.
Timbuk2 Lifecycle repair program
Sent my waterproof backpack in for the lifecycle repair program to have a delaminated piece repaired but after evaluation it was deemed irreparable. The customer service team offered to replace the pack under warranty and the agent was quick and responsive. My family owns a dozen bags or packs and we routinely give them as gifts. This being the first time I've encountered an issue with any Timbuk2 product and am grateful that they stand behind their products.
11 de mayo de 2026
Respuesta de Timbuk2
Thank you so much for your thoughtful review and for being such a longtime part of the Timbuk2 family. We’re sorry your backpack couldn’t be repaired through our Lifecycle Program, but we’re glad our team was able to make things right with a warranty replacement.
Hearing that your family has trusted Timbuk2 bags for years — and even gifted them to others — truly means a lot to us. We appreciate your support and are grateful for the opportunity to stand behind our products when issues arise. Thanks again for sharing your experience!
Extremely slow shipping
Extremely slow shipping. 11 days after ordering bag and it hasn’t even shipped. A shame I was very much needing bag for a trip.
5 de mayo de 2026
Respuesta de Timbuk2
We’re very sorry for the delay and understand how frustrating it is to order a bag for an upcoming trip and not receive it in time. This is not the experience we want for our customers.
We appreciate you bringing this to our attention and would like the opportunity to look into your order further. We'll reach out to you directly with an update. Thank you for your patience, and again, our apologies for the inconvenience.
Repair done beautifully
I needed a repair and the process was very easy. They indicated it could be weeks, but did the repair and mailed me my bag in just over a week! The repair is absolutely great. The quality of work amazing! I'm very pleased.
7 de mayo de 2026
Respuesta de Timbuk2
Thank you for sharing your experience! We’re so glad to hear the repair process was smooth and faster than expected. It means a lot to know you’re happy with the quality of the work and the final result. We truly appreciate your support and are delighted your bag is back in action!
Love the customization options
Love the customization options, fabric types, and internal pocketing. Bought a Large bag a few years ago and needed something a LOT smaller so I'm not stuffing my pockets with EDC gear. Can't wait to get my new bag!
1 de mayo de 2026
Respuesta de Timbuk2
Thanks so much for the support and for coming back for another bag! We love hearing how customers tailor their setup over time, and it’s awesome that you found the perfect smaller option for your everyday carry. Hope the new bag keeps your EDC organized without overloading your pockets — can’t wait for you to get it in hand!
The line communication is faulty
The line communication is faulty. I did not receive information about the delivery day. The only information I received is “… a label is being made…”. I have received this message for the last three days. This is not a good mode of communication.
4 de mayo de 2026
Respuesta de Timbuk2
We’re sorry for the frustration caused by the lack of clear delivery updates. We understand how important it is to know when your order will arrive, and seeing the same message is not helpful.
Please know this is not common. Our team is currently looking into your shipment to get a more accurate status, and we’ll reach out to you with an update as soon as possible.
Thank you for your patience while we work to resolve this.
Excellent customer service
Even though the item was outstanding the warranty timbuck2 still sent me a replacement
30 de abril de 2026
Respuesta de Timbuk2
Thank you so much for the kind words! We’re thrilled to hear you loved the item, and we’re always happy to stand behind our products with our warranty program. We appreciate your support and hope the replacement serves you well for many adventures to come!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.