First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Ver más
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Consulta las opiniones de los clientes
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Ver más
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This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Ver más
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Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Ver más
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Información sobre la empresa
Escrito por la empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Información de contacto
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muy bueno
295 opiniones
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Topnotch customer service
Topnotch customer service: I was explained what to expect from the whole process from start to finish. I was thrilled that the warranty on my much-loved backpack would cover the repair.
I have been using a favorite bespoke French saddle bag, but I terribly missed my Timbuk2 backpack. I'm excited to use it again
6 de mayo de 2026
Respuesta de Timbuk2
Thank you for sharing this! We’re so happy our team could help make the warranty and repair process smooth from start to finish. Hearing that your beloved Timbuk2 backpack is back in action — and back to being your go-to bag — truly makes our day. Wishing you many more adventures together!
After I made my purchase
After I made my purchase, I began receiving emails from the company's customer service team. These emails were not related to any interactions I had with them. During these email exchanges, I received information on other customers' orders as screenshots or other information embedded in the emails.
I thought this was odd and confusing, and something I have never experienced with an online merchant.
28 de abril de 2026
Respuesta de Timbuk2
We sincerely apologize for the confusion and concern caused by the emails you received. During a recent technical issue related to shipping delays, some customer service communications were sent and we understand how unsettling it was to receive information that did not pertain to your order. Protecting our customers’ information is extremely important to us, and we regret this experience. We appreciate you bringing it to our attention and thank you for your patience while we worked through the issue.
Easy to navigate website
Easy to navigate website. Customer service responded right away after I needed a clarification
3 de mayo de 2026
Respuesta de Timbuk2
Thank you for your review! We’re so glad you found our website easy to navigate and that our customer service team could help quickly when you needed clarification. Providing a smooth shopping experience and responsive support is always our goal. We appreciate your support and hope you enjoy your Timbuk2 gear!
Timbuk2 rules!
I love dealing with the folks at Timbuk2. I own several bags, and this is the second time I’ve sent one in for repairs, after years of hard use. I always get excellent service. No matter who I deal with, I can count on them being friendly, professional, and responsive. Excellent communication, fair pricing, and quick turnaround. These are the reasons I choose to buy Timbuk2 bags. The last bag you’ll have to buy!
5 de mayo de 2026
Respuesta de Timbuk2
Thank you so much for your kind words and for being such a longtime part of the Timbuk2 family. We’re honored that your bags have been by your side through years of hard use — and even more honored that you’ve trusted us with repairs along the way.
Our team truly believes great gear should last, and reviews like yours remind us why we do what we do. We’ll be sure to share your feedback with the crew. Thanks again for your support, and here’s to many more adventures with your Timbuk2 bags!
Superb customer service and quality products.
I've had a Timbuk2 bag for about 20 years that I use often and it has held up perfectly. I recently needed new luggage and purchased the Copilot luggage. On its maiden voyage, the final airport somehow absolutely destroyed the axle for the wheel (I think they ran it over, thats how much force would have had to been used). Obviously not a Timbuk2 problem or warranty claim. I wanted to send it in to see if they could repair it. They let me know there would be a small charge, which was well worth it for the cost of not having to buy new luggage. Once it arrived, they even wived the repair fee and sent it back within a week. Will always use them for bags.
5 de mayo de 2026
Respuesta de Timbuk2
Thank you for sharing this story — and for trusting Timbuk2 gear for the past 20 years! We’re sorry to hear your Copilot had such a rough first trip, but we’re glad we could help get it back on the road quickly.
We believe great bags are built to last, and whenever possible, we want to help keep them going rather than replace them. Your support and loyalty truly mean a lot to our team. Wishing you many smoother travels ahead with your repaired Copilot!
Easy Purchasing Experience!
The website was easy to navigate, and the products are always high quality. The company notified me when there was going to be a delay in shipping the product, which I appreciated.
25 de abril de 2026
Respuesta de Timbuk2
Thank you for your kind feedback! We're glad to hear you had an easy purchasing experience and found our website simple to navigate. It's great to know you’re happy with the quality of our products, and we appreciate your understanding regarding the shipping delay—we always aim to keep our customers informed. Thanks again for your support!
Loyal for Life — and They Even Fixed My Zipper
I got my first Timbuk2 as a work anniversary gift in 2015, when I was just starting out as an intern. That bag lasted me 7 years, then went straight to my dad, who used it every single day for another six. Built different.
When it was time for my own upgrade, I came back to Timbuk2. This time I chose something a little more me: less industrial, more elegant, with a feminine touch. That was 2018. I've taken it to work every day, loaded it to the brim, and brought it to conferences across the country. It has handled everything I've thrown at it.
Eventually I snagged the zipper on a hook. It still kept working until one day it didn't. I contacted support and they just asked me to send it in, and Timbuk2 repaired it! Just like that, my bag got a second life.
That kind of quality and customer care is rare. It's also why, when my husband wore out his old work bag, his birthday present was a Timbuk2. Once you find a brand that delivers on every level, there's really no reason to look anywhere else.
Thank you, Timbuk2!
26 de marzo de 2026
Respuesta de Timbuk2
Wow—this absolutely made our day. Thank you for sharing such a thoughtful story with us.
We love hearing how your first bag kept going for over a decade (and even got a second life with your dad—that’s amazing), and that your current one has been right there with you through daily work and cross-country conferences. That’s exactly what we design our bags for.
We’re also really glad we could help get your bag repaired and back in action. Giving gear a longer life is just as important to us as building it tough in the first place.
It means a lot that you came back to us—and even brought your husband into the Timbuk2 family. Thanks again for your trust and support over the years 💛
Lots of high-quality options
It was easy to compare options and find the bag for me. I've bought from Timbuk2 before and knew I was getting a high quality bag no matter what. They warned me about the slow shipping times, but I didn't mind. It still arrived in a reasonable amount of time, which was about a week.
24 de abril de 2026
Respuesta de Timbuk2
Thanks so much for your continued support—we’re glad you came back to Timbuk2! It’s great to hear that comparing options was easy and that you found the right bag for you. We also appreciate your understanding around shipping times, and we’re happy it still arrived within a reasonable window. Enjoy your new bag, and let us know if you ever need anything!
Repair process is awesome
Repair process is awesome. I had contacted support just to see if replacement quick-releases for an old Commute might be available. They had me send my bag in, they replaced the clips, sewed it back up, and it only took a couple of weeks. You really cannot see the repair. Awesome.
21 de abril de 2026
Respuesta de Timbuk2
Thanks so much for sharing this! We’re really glad our repair team could get your Commute bag back in action and looking like new. Keeping gear in use for as long as possible is something we care a lot about, so it means a lot to hear this. Appreciate you taking the time to write in!
3 month turn around for repair
3 month turn around for repair. My first email for follow up was never responded to. My 2nd one came through and they originally were trying to send me the replacement part.... i sent them my bag, so that's not very helpful.
29 de abril de 2026
Respuesta de Timbuk2
Thanks for your patience and for sticking with us—we know this experience wasn’t up to the standard you expected.
We sincerely apologize for the long repair turnaround and the confusion in communication along the way. That’s not the experience we want for our customers.
The good news is that your bag has now been fully repaired and is shipping out today.
We appreciate you giving us the opportunity to make this right, and if there’s anything else you need, please don’t hesitate to reach out.
I actually made a mistake when ordering…
I actually made a mistake when ordering and needed to contact customer service. They were fast in response, professional and courteous in applying a coupon and refunding the difference for me.
Website was easy to navigate and ordering was a piece of cake. Would definitely shop here again.
27 de abril de 2026
Respuesta de Timbuk2
Thank you for sharing your experience! Mistakes happen, so we’re really glad our team could step in quickly and take care of everything for you.
We’re also happy to hear the ordering process was smooth—that means a lot to us. We appreciate your support and can’t wait to have you shop with us again!
I ordered the backpack for our grandson…
I ordered the backpack for our grandson for
College. Zach says that he loves it and does use it daily!!! My order arrived quickly and was packaged well.
1 de enero de 2026
Respuesta de Timbuk2
Thank you so much for your kind words! We’re thrilled to hear that Zach loves his backpack and is using it every day—that’s exactly what we hope for. We truly appreciate you choosing us for such a special gift, and we’re glad it arrived quickly and in great condition!
EXTREMELY slow shipping
EXTREMELY slow shipping, order sitting for a week before a label is even created. UPS still doesn't have the package. Take shipping estimate with a HUGE grain of salt.
25 de abril de 2026
Respuesta de Timbuk2
We’re really sorry for the frustration here—we understand how disappointing it is to see your order sit without movement.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear that didn’t set the right expectations in your case.
Your order is in process, and we’d be happy to check on it or provide a more detailed update—please feel free to reach out to our support team so we can help.
A long delay in shipping with no…
A long delay in shipping with no updates until I wanted to cancel. Suddenly my package was on the way.
25 de abril de 2026
Respuesta de Timbuk2
We’re really sorry for the delay and lack of updates—that’s not the experience we want for our customers.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we fell short in keeping you informed directly.
We understand how frustrating the timing must have felt, especially when your order only moved after you reached out. If there’s anything we can still do to make this right, please don’t hesitate to contact our support team.
My order took over two weeks to be…
My order took over two weeks to be delivered. I was under the assumption I would have had it within 4 or 5 days. Hopefully, it comes soon.
25 de abril de 2026
Respuesta de Timbuk2
We’re really sorry for the delay—we understand how frustrating it is when an order takes longer than expected.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we didn’t set the right expectations in your case.
Your order should be arriving soon, and we truly appreciate your patience. If you’d like a more detailed update, please feel free to reach out to our support team.
You failed to mitigate your error.
You failed to deliver my bag for my trip within 24 days of order payment. You promised to escalate and help at 10 days and never responded further to repeat emails and calls. You could have expedited once you fixed your internal problem to mitigate consequences and you did not try.
25 de abril de 2026
Respuesta de Timbuk2
We’re truly sorry for the delay and for the lack of follow-through on your case—this is not the experience we want any customer to have.
We did experience internal shipping delays and shared updates on our website and through outreach, but we clearly fell short in supporting you directly, especially after promising escalation. We understand how frustrating it is that your order didn’t arrive in time for your trip and that your attempts to reach us went unanswered.
Your feedback is taken seriously, and we’re reviewing where we missed the mark.
AMAZING customer service!
AMAZING customer service!! There were delays in shipping but they kept in touch on my order status, and while it arrived 1 week later than expected, couldn't be happier with my purchase and the service received.
25 de abril de 2026
Respuesta de Timbuk2
Thank you so much for your kind words—we really appreciate you taking the time to share your experience!
We’re glad we could keep you informed along the way, and even with the delay, it means a lot to hear you’re happy with both your bag and the service. Enjoy it, and thanks again for your support!
I purchased it 2 weeks ago and it still…
I purchased it 2 weeks ago and it still has not arrived.
Unacceptable when i am laying out
$200+ for a bag.
All you needed to tell me that it was out of stock.
To rectify the situation, you should eat the over night charge and have it expedited.
23 de abril de 2026
Respuesta de Timbuk2
We’re really sorry for the delay and understand how frustrating this must be—especially for an order at this price point.
We did post updates about the stock delay on our website and also sent outreach communications as soon as we were aware of the issue, but it’s clear we missed the mark in reaching you effectively.
Your order will be on the way in the next day or so if it isn't already, and we’re happy to provide a status update or help however we can. Thank you for your patience.
The poor score is due to the Shipping…
The poor score is due to the Shipping delays, lack of communication and transparency on delivery result in Three weeks of delays. I Ordered my backpack on 4/9 paid for expedited shipping, because I commute on 100% public transit to NYC and my current backpack is unusable due to many years of use. I did research and your backpack has a reputation to hold up to commutes and travel. This was important to me since I heavily rely on backpacks for to carry laptop and paperwork. On 4/14 received an email stating due to technical difficulties in the fulfillment center, the issue would be resolved in 24/48 hours and the backpack would be shipped. I was offered a full refund on the shipping which I took and received within 24 hours, thank you. One week later 4/17 still no communication as to when I would receive my backpack. I emailed customer service, the response was “we are still having technical difficulties and it would be 5 business days until it would be resolved” then I would be shipped no real commitment. After no communication since 4/17, yesterday on 4/23 I sent an email an email asking for an update. I received a prompt response apologizing for not responding due to a large amount of customers to respond to. The response included a commitment to ship on Monday 4/27. Thankfully I received an email shortly after The shipment was sent out yesterday and estimated to arrive on Wednesday 4/29. Honestly I was about to cancel the shipment and go out and buy one at a retail store but due a lack of communication and transparency and the need to carry my laptop during my two hour round trip commute to NYC. I understand issues arise but you knew enough to reach out about the delay initially and offered a refund on shipping, then no communication from there except excuses.
25 de abril de 2026
Respuesta de Timbuk2
Thank you for taking the time to share such a detailed experience—we’re truly sorry for the delays and, especially, the lack of consistent communication along the way.
While we did notify customers early on about the fulfillment center issue and issued shipping refunds, we clearly fell short in keeping you updated as the situation continued. We understand how important this backpack was for your daily commute, and how frustrating it must have been to go weeks without clear timing or follow-through.
We’re glad to hear your order is finally on the way, but we recognize that the experience leading up to that wasn’t what you expected—or what we aim to provide. Your feedback is being taken seriously as we work to improve both our communication and fulfillment processes.
If there’s anything further we can do to make this right, please don’t hesitate to reach out to our team directly.
Timbuk2’s lifetime warranty a real deal!!
Just got my age old but special customized messenger bag repaired, all covered by lifetime warranty. My bag was a memorable gift from my wife and has been serving me well since 2018 however, the TPU waterproof layer failed and crumbled I guess due to natural aging of the plastic. I was skeptical at first when Timbuk2’s team came back saying they’ll replace the TPU layer instead of sending me a brand new one like Peak Design would normally do. It came back over my expectation otherwise. I’m thrilled to have it back with me now and looks like it’ll last more years to come, superb!
21 de abril de 2026
Respuesta de Timbuk2
Thanks so much for sharing this—we love hearing the stories behind well-used bags, especially one with so much meaning. We know repairs can feel uncertain at first, so we’re thrilled it exceeded your expectations and your messenger is ready for many more years.
Appreciate you trusting us with it!
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