timhortons.ca Opiniones 

I feel compelled to share a deeply concerning experience that my family recently had with Tim Hortons, specifically involving their supplier, Aspire Bakeries. This incident has raised serious questions about the safety of their food, and I believe the public needs to be aware.

My mother, a hard-working individual who spends long hours working downtown, decided to grab a coffee and an apple fritter from Tim Hortons during her lunch break. What should have been a simple and enjoyable snack turned into a nightmare when, during her last bites of the apple fritter, she bit into a loonie (a Canadian dollar coin) that was embedded in the middle of the pastry. The result? A chipped tooth, which required an emergency visit to the dentist, all of which was documented.

This incident was incredibly concerning to us. We’re talking about a metal object, not on the surface, but inside the pastry. Imagine if a child had eaten this fritter—there could have been serious or even fatal consequences from choking. The fact that such a dangerous object could be hidden in the food of a well-known establishment is horrifying.

Naturally, we contacted Tim Hortons' head office right away. Their response was shockingly dismissive, offering nothing more than an insincere apology. When I persisted, Aspire Bakeries, the supplier responsible for Tim Hortons’ baked goods, started hounding me for the remaining apple fritter and the loonie, calling me repeatedly to retrieve what was left of the evidence. It became obvious that they were more concerned with retrieving and possibly covering up the evidence than addressing the gravity of the situation.

After supposedly conducting their own investigation, Aspire Bakeries returned with the unbelievable claim that it was “impossible” for a metal object to have passed through their manufacturing process undetected. Furthermore, they alleged that they found no trace of human saliva on the loonie—implying, somehow, that this either didn't happen or wasn't their fault. These dismissive, almost accusatory statements were deeply upsetting.

My family wasn’t seeking to profit from this ordeal. All we wanted was to be reimbursed for the costs of my mother’s dental work and for the inconvenience caused by her lost time at work. Instead, we were met with a complete lack of accountability and compassion from both Tim Hortons and Aspire Bakeries. Their actions and responses showed us that they care more about protecting their image than they do about customer safety.

This incident has left us with no choice but to warn others. What if this had been your child, biting into an apple fritter from Tim Hortons? What if the object had caused choking or worse? This isn’t just an isolated issue of bad customer service—it’s about the safety of the food we trustingly purchase from such establishments. They will never receive another cent of my business, and I am committed to making sure the public is aware of the dangers they pose.

Tim Hortons and Aspire Bakeries need to be held accountable for their gross negligence, and people need to be vigilant about where they purchase food for themselves and their loved ones. This incident has forever changed the way we see these so-called “trusted” establishments.

Went to get ice cap at Westwinds NE Calgary locations and paid for it with gift card and same balance left with credit card and was keeping ice cap in the car and girl is asking me to move saying we have window timing. What a crap ! Am I not supposed to keep ice caped in my car? Am I supposed to drive with ice capped in my hand ?such bad customer service ! Never going there !

I decided to try out being a basic white girl and order a small Pumpkin Spiced Latte, along with my regular order in the drive-thru. Everything came on time, and I headed to work. When I got there I opened the latte lid to take my first sip and the milk/cream was extremely curdled, there was a clear liquid film on the edges (kind of like when you melt butter or fats in a soup) and the smell was terrible.

Had to repeat my order 4 times and had to wait for my order until the server finished her personal conversation before I got my order handed to me then the tea I ordered with 2 sweeteners had sugars instead I am a type 2 diabetic and the 2 coffees that I got were not drinkable

I went into the store to get two cilantro lime wraps at 730 pm on Thursday night. I was told they have no chicken of any kind to make the wraps and that was it. So I left the store without buying anything.

Went to the Tim Hortons in Mattawa and service was very slow.
-Eight people in line with only one cash open as rest on drive thru duties!
-Ordered bagel lightly buttered and lightly toasted- bagel was hard and had so much butter you could wipe it off.( Could not go to return as was on highway with deadline)
-Ordered apple fritter and was doughy inside, not fully cooked.

Terrible experience all around.

I don’t eat many donuts in any given year, but when I crave one, it is a Tim Hortons Boston Cream. What the hell is the thing that is now being served. It looked like chocolate when it came home, until the pale brown greasy tasteless mess slid off the top. Ate it anyway (a craving being a craving after all). However all I tasted was an overly sweet object. Disgusting. So I suppose I will live the rest of my life not depending on the Tim Hortons of the past to satisfy my occasional urge. I live near a Country Style. They will be my next stop. Hopefully they haven’t sold out to the gods of greed (as in, perhaps they still use actual chocolate),

p.s. your lids on take-out coffee suck

Can't stand the one on 22ed street. Like they say their bathrooms are always not working and the aboriginal older lady she's acts racist towards her own people. Rather hate to tell the truth though ...honestly whats going on with our own kind .pretty sad.

Tim hortons have to do something about the flies in the show case in every tim hortons that I visited lately there were flies having there fill of donuts and cookies if you go into the store and not the drive through you wouldn't buy those donuts again

99.9% of the time when visiting a Tim Horton's establishment anywhere in the city I am currently living in, the order I have gotten is completely messed up. The customer service is horrible. Terrible. It is disgusting what Tim Hortons has turned into. Robbing both citizens and foreign workers. However obscure the hiring practices are, the customer service is reflected in the workers. As well as the owners and operators alike. Timing these works and pushing them to their absolute limit is atrocious. I will be actively turning to media to hopefully spark a nation wide boycott of any product except perhaps the only product they do right, coffee. Drop their sales and alleviate their workers of horrendous working conditions.

Tim hotones at 16039 97st not good sevica the all staff was so rule was on July 1 2024 the customer have writing 15 to 20 min get sevica and but there not really working and there talking really allows that not good I was order susauge egg muffins was clod I ask exchange one supper merger ex change she said no and no one tell me that my last two day ago I was talking David Owen he said I was not the customer not to sevica he said I was so rule I won't never go to this restaurant never again and the restaurants was so dirty table not clean there staff not all the customer right have fine new Owen or new staff they was done to me about long time ago too I had enough this restaurant such be closed for good or change and change different Owen if you don't I won't never go this dirty restaurant not the Pineland they are think know everything and they are speaking allow they launga is describe other customers is not good I will made Thea messages able life this not right how they treat the customer I am give more information

This is now the beginning of July 2024. They have recently Introduced Retro donuts, one of them being the Blueberry Sour Cream. I know that it's been around for 6 or 7 years, usually in the winter. What I do remember, however, is that this particular donut was priced exactly the same as every other donut. Now the price is a $1.79, for a "specialized" donut. Another BS move from Tim hortons. Nice going.

Terrible service. Since they started hiring subsidized workers, Tims has down hill fast. We need to boycott Tims until they start hiring our high school kids and senior who need the extra income. I feel like I am in another country when I enter Tims

We have been to two of your Tim’s in Leamington and every visit we get lukewarm coffee. When we complained at the one on Talbot West the girl told us the burners don’t keep it warm,but hot when it first is brewed,sorry!! What is going on?? The other one was on Erie North…same problem!!! We do not like lukewarm coffee!! Please fix the problem!

They regularly get my order wrong which tells me they do not listen when you order. That is the #1 Customer Service rule. This site wouldn't allow me to upload a pic of my coffee from this morning that is loaded with coffee grounds! What happened to this once great Canadian staple?

I went to the drive through at the Tim Hortons Martin St. Location in Milton.
I ordered a coffee and a wrap with egg and sausage. The person taking my order proceeded to ask me if I wanted sauce and a hash brown. I specified that I did not and only wanted egg and sausage in the wrap. I pulled up, paid and drove off. As I sat at the red light and bit into the wrap, it not only had egg and sausage but also had cheese, sauce and a hash brown. Because I cannot eat it, I turn around and go back.
I pulled up the the empty drive through and specified that I was just there and that the order they gave me was incorrect. I stated that again, all I wanted was egg and a sausage on a wrap. The person on the receiving end asked if I wanted bacon. I responded with a kind but Saturn voice stating no, only egg and sausage.
I then pulled up the the window where the same person who had just handed me the initial wrap not 3 mins ago was looking at me in wonder. I stated I needed a new wrap bc they got my order wrong. She then handed me a wrap with confidence.
I pulled over and checked the top on the wrap and it looked correct.
As I drove away and got onto the highway, I ate into the wrap a few bites and then to my surprise saw cheese. As I ate a bit more I then noticed sauce.
I am always polite and kind especially to those who deal with me food. But this is just unacceptable. I was not asking for anything complicated and being in the drive through I trust that any necessary questions will be asked to ensure the order is being made correctly.
I don’t see myself going to this location in the foreseeable future. And for anyone who does go, check your stuff if you’re asking for anything that isn’t straight off the menu.
Do Better Tims!

If given a choice of negative ratings for Tim Hortons in Canada, I definitely would give them a -5 or more. I would advise others to do the same thing.

I just don't. Like that your Casher reps don't pay attention to the customer when they are ordering. And when people are eating they decide to clean around. D people with there chemicals. The washrooms at Time is. T cleaned Nd no tissue. In the stalls at time.

I’m only giving 1 star account there is no zeroes or negative numbers. Tried your pizza, wouldn’t feed it to a starving animal on the streets. But my complaint isn’t about the taste, it’s about serving stuff like that at a drive through. Drive thru’s were designed for a quick to go thing. Now it’s become a line of waiting because our self entitled society that believes their time is more important than anyone else’s orders foods that take forever. I choose to go inside to not hold up the line, but find myself waiting longer because the is 6-10 employees working the drive thru and MAYBE 1 working the counter. As the food stinks and, unless you order a double double, is one of the worst coffees ever.( try it black sometimes). Today was my last visit to Tim’s. I will now go without before ever stopping in at hortons. Congrats Tim’s, if that was your marketing strategy, well done, you accomplished it!!!!

Shame on you Tim Hortons.
Just over a month ago I went through Tim's drive through. I was accidentally handed a large iced coffee in a cracked cup. About 1/3 of the coffee spilled out on my dress, coat, and car. I asked the manager if Tim Horton’s would pay for the dry cleaning of my coat. They replied that the staff member would have to pay for it…The staff member! Who makes minimum wage, in a service industry job! Who gives me fantastic service every time I go there!
Isn’t it interesting how no rational person would make that staff member pay out of pocket for the dry cleaning….it is a very clever business strategy. Disgusting, vile, and reprehensible, but oh so clever.
Lesson learned: Tip your server even in the drive through, because they don’t get paid enough to be treated like that.

Update:
Called the number they told me too. I was told the owner of the business would contact me. That was 10 days ago….

It has now been a month and no one has contacted me. I strongly recommend not giving your business to a company with these kind of business practices.