Titan Self Storage  Opiniones 

842
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience, we have rented multiple units at Titan Littlehampton for a few years now. The units are clean secure, and always accessible when we need them. Never a shortage of parking and always... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had storage units in my local Titan Self Storage premised - in Solihull since 2019. The place is brilliant. I cannot praise the staff there enough. A particular shout out for Richard Ball and... Ver más

Valorada con 5 estrellas sobre 5

At the Bracknell site we have been storing some household goods and items and found the clean and dry conditions in the units to be very good. Above all though the customer service has been excellent... Ver más

Valorada con 5 estrellas sobre 5

Great overall experience. Titan provided clean and secure storage and I never had any issues with access, parking or lack of trolleys. Theo and Corrine were always very friendly and helpful with gre... Ver más

Información sobre la empresa

  1. Instalación de autoalmacenamiento
  2. Planta de almacenamiento

Escrito por la empresa

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Escrito por la empresa

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

842 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(842)

56 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Titan

Titan - Littlehampton are the best!
Great staff and brilliant customer service. Thank you ☺️

10 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service in Solihull.

I have had storage units in my local Titan Self Storage premised - in Solihull since 2019.
The place is brilliant. I cannot praise the staff there enough. A particular shout out for Richard Ball and also for the Area Manager Matt. Thank you.

12 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good customer service and support…

Very good customer service and support and friendly help with any issues or concerns

6 de agosto de 2026
Opinión espontánea
Logotipo de Titan Self Storage

Respuesta de Titan Self Storage

Hi Marti,

Thank you for your 5-star review.

We're delighted to hear that you've received friendly, helpful service and that our team has been able to support you with any questions or concerns. Providing excellent customer service is something we take great pride in, so it's wonderful to know we've delivered a positive experience.

We really appreciate your feedback and thank you for choosing Titan Self Storage.

Kind regards,

Dan O'Sullivan
Head of Operations
Titan Self Storage

Valorada con 5 estrellas sobre 5

Amazing company

Amazing company, lovely clean units, and very reasonably priced, kept very tidy and clean, the stuff go out there way to help you if they can, the 2 lovely staff that work there, that me and my children have become very good friends with are Theo and Corinne they are just so friendly and welcoming and actually me and my kids love going to the unit and love how we are always welcomed and asked if we are okay, Just a lovely company overall

30 de julio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Telford Unit

Titan Storage in Telford is well managed by Cameron who is responsive and helped me a lot when deciding which unit I needed etc.
Unfortunately the company is let down by the sub-contracted out of hours service who have staff that are incompetent, unreliable and genuinely infuriating. A shame really as they also seem to have some good people when you finally get a call from the right one.

6 de agosto de 2026
Opinión espontánea
Logotipo de Titan Self Storage

Respuesta de Titan Self Storage

Hi Mr Olive,

Thank you for taking the time to leave your feedback, and for taking the call from Cameron, from our Telford store this morning.

Having investigated the incident, we can confirm that your access code worked correctly when you initially entered the facility. However, as your account was set up with standard access hours until 8p.m, the code would no longer operate after this time, so when you attempted to exit and enter the facility after 8pm yesterday evening the code performed correctly and would not allow access as it was outside your permitted access hours. These access hours are in place as an additional security measure to help protect our customers and the facility, but we do appreciate how frustrating this must have been, particularly while you were in the middle of moving house. We'd also like to apologise for the delay from our 3rd party out-of-hours call handlers. Your call should have been escalated to our team more quickly, and we've since spoken with our out-of-hours call handling provider to ensure access-related issues are escalated promptly in future.

As discussed with Cameron, we've now extended your access hours free of charge to help prevent this situation from happening again. We hope this provides a suitable solution going forward.

Once again, we're sorry for the inconvenience caused and we hope the rest of your stay with Titan Self Storage is a positive one.

All the best,
Dan

Dan O'Sullivan
Head of Operations

Valorada con 5 estrellas sobre 5

Titan Littlehampton

Great experience, we have rented multiple units at Titan Littlehampton for a few years now. The units are clean secure, and always accessible when we need them. Never a shortage of parking and always met with friendly and helpful staff - nothing is too much trouble for Corrine or Theo.

3 de agosto de 2026
Opinión espontánea
Logotipo de Titan Self Storage

Respuesta de Titan Self Storage

Hi Celia,

Thank you so much for your review and for choosing Titan Littlehampton over the past few years.

It's fantastic to hear that you've consistently found our facility clean, secure and easy to access, and that there's always plenty of parking available. We're especially pleased to hear your kind comments about Corrine and Theo. I'll be sure to pass your feedback on to them - they'll be delighted to know their friendly and helpful service has made such a positive impression.

We really appreciate your continued support and look forward to welcoming you for many years to come.

Kind regards,
Dan

Dan O'Sullivan
Head of Operations

Valorada con 5 estrellas sobre 5

Since Corinne took over as Branch…

Since Corinne took over as Branch Manager, the service has been amazing. She’s always so friendly, helpful and welcoming, and somehow remembers us every time we pop in, which is such a lovely personal touch.

Corinne and Theo always make us feel genuinely welcome, and nothing ever seems too much trouble. They’re both a pleasure to deal with and are a huge credit to Titan Storage.

If you have an internal customer service awards scheme, my husband and I would love to recommend both Corinne and Theo. And if you don’t, maybe it’s time to start one! They both work so hard and absolutely deserve the recognition.

Thank you both for always making our visits such a positive experience!

3 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great overall experience

Great overall experience. Titan provided clean and secure storage and I never had any issues with access, parking or lack of trolleys. Theo and Corrine were always very friendly and helpful with great communication in-person and via phone/email. I would recommend Titan storage.

3 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Access hours are 6:00am till 20:00

Access hours are 6:00am till 20:00
6:00am main compound gate opens.
Few minutes later type my code into loading bay panel, receive 2 factor security code. Use code loading bay opens, enter code into final panel , code accepted , message states access granted but doors do not open
Ring answered by out of hours team that are completely unwillingly or unable to help and just tell me to wait till 9:00 . I was supposed to be in east Grinstead by 8:30
Not impressed.

3 de agosto de 2026
Opinión espontánea
Logotipo de Titan Self Storage

Respuesta de Titan Self Storage

Hi Rob,

Thank you for taking the time to leave your review and I'm glad we were able to touch base today.

As mentioned, following a full investigation, we established that another customer had incorrectly activated the emergency stop on the loading bay control panel, which prevented the door from operating. Unfortunately, this was the result of customer misuse and could not be resolved until our team attended site during our opening hours the following morning.

That said, where we should have done better was with our out-of-hours response. Although our out-of-hours calls are handled by a third-party provider, your call should have been escalated to a member of our team much sooner so that we could have explained the situation and kept you informed. We've since reviewed the incident with them and updated their escalation process to help prevent this happening again.

Thank you for taking the time to speak with me directly. I'm pleased we were able to discuss the matter and reach a resolution, and I hope the remainder of your time with Titan Self Storage is a positive one.

Kind regards,
Dan

Head of Operations
Titan Self Storage

Valorada con 5 estrellas sobre 5

Bracknell site - excellent service.

At the Bracknell site we have been storing some household goods and items and found the clean and dry conditions in the units to be very good. Above all though the customer service has been excellent with very helpful and friendly staff, especially Jaz and Shane who made the whole experience very easy. It was good value too. Highly recommended. Pete Dowling.

1 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow such a great personal service here!

Wow such a great personal service here. Was met by Corin (store manager) and was given a full tour. I was made to feel really welcome and even offered a bottle of water whilst waiting.
Love this type of customer service.

16 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Professional

From my initial email enquiry to Titan Littlehampton to the day our household arrived by container Theo & Corinne were extremely professional and helpful. The facility was spotless and even our shipping company guys were impressed. Great to have this service now on our doorstep

14 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I came across Titan Storage when…

I came across Titan Storage when looking for somewhere to store our belongings in the interim of our house move. I first spoke to Corinne by telephone who gave the specifications of the unit that would be suitable for our needs.

I was in the area prior to when we needed it so called in on the off chance and meet Theo, who kindly offered to show me some units and worked out the cost.
Once we had exchanged contracts I contacted them again and spoke to Corinne, we decided on having two units, that way if necessary keeping the smaller one if necessary for a further few months. I completed the online forms.

We went down with two van loads, completed the remainder of the paperwork and Theo showed me how to access the gates and the units. I cannot recommend both Corinne and Theo highly enough, they were both extremely friendly, helpful and very professional. I will definitely recommend Titan Storage to my family and friends.

11 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Titan is first choice for us!

Titan is clean , reliable and very secure with two factor security entry .
24 hour access also can be included in your package . The manager Neil and staff cannot be more helpful to make moving , storing and moving on very easy .
I would definitely use again in the future and highly recommend .
Excellent service thank you .

7 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I cannot recommend Titans in Braintree…

I cannot recommend Titans in Braintree highly enough. Steve and his colleagues are always friendly, helpful and very professional.
Prices are excellent, and when I needed to down size to a smaller unit, nothing was too much bother, and no hard sell to continue paying for extra space when not needed.
I will definitely use Titan’s for self storage again if needed.

29 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service all around

Great customer service all around, from start to finish corrine was very helpful showing me the storage unit and the welfare as well. I will recommend Titan storage to anyone who wants to rent out a storage unit.

24 de junio de 2026
Opinión espontánea

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