Titan Self Storage  Opiniones 

842
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience, we have rented multiple units at Titan Littlehampton for a few years now. The units are clean secure, and always accessible when we need them. Never a shortage of parking and always... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had storage units in my local Titan Self Storage premised - in Solihull since 2019. The place is brilliant. I cannot praise the staff there enough. A particular shout out for Richard Ball and... Ver más

Valorada con 5 estrellas sobre 5

At the Bracknell site we have been storing some household goods and items and found the clean and dry conditions in the units to be very good. Above all though the customer service has been excellent... Ver más

Valorada con 5 estrellas sobre 5

Great overall experience. Titan provided clean and secure storage and I never had any issues with access, parking or lack of trolleys. Theo and Corrine were always very friendly and helpful with gre... Ver más

Información sobre la empresa

  1. Instalación de autoalmacenamiento
  2. Planta de almacenamiento

Escrito por la empresa

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Escrito por la empresa

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

842 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(842)

56 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service from Leamington Spa

Great service from Leamington Spa. Friendly efficient staff especially Patryk. Thank you for your help. Clean units. Ample parking. Lifts and trolleys. Good security. Fantastic experience all round. Would highly recommend.

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Titan Storage Telford - Excellent value for money and first class customer service

Dave the store manager has been an outstanding help, always going above and beyond, hands on with assistance and advice. The site itself is well-priced, recently refurbished that makes it look new, well-set out with great access and lots of options and excellent security. My dog loved visiting and he was made to feel like a king, which was a small but tremendously cool bonus! I am really glad I chose to use Titan, it worked out perfectly and I would highly recommend using Titan to anyone, you won’t be disappointed.

30 de julio de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Brandon,
Thank you very much for the fantastic review; we're really glad to see that the store improvements have enhanced the customer experience and it was always an absolute pleasure to see Herbie - he is a king!
Thank you again and we’ve always got the dog treats and transit blankets at the ready.
All the best,
Dave and Rich @ Titan in Telford.

Valorada con 5 estrellas sobre 5

Great service from Ola at Braintree…

Great service from Ola at Braintree branch super friendly and accommodating ! Made the process very efficient would recommend

23 de julio de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Isobella,
Thank you for taking the time to leave a review; we're really pleased you found the service from Ola so great - I agree, she is super friendly and helpful.
I have passed your comments on to Ola, and she was delighted she could help.
I hope you enjoy the rest of your stay with Titan.
All the best,
Dan
Head of Operations

Valorada con 5 estrellas sobre 5

One of the best in the area.

The facilities are absolutely amazing with easy access and a large number of different storage options. It's also easy to upgrade or downgrade sizes. The site manager, James, was super helpful and always answered any questions. We used the storage for about 4 years and never encountered any problems. After comparing prices at different storage facilities, we found that this one had the lowest price but the highest quality. I highly recommend them.

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

James and Shane at the Bracknell Titan …

James and Shane at the Bracknell branch of Titan are literally life savers ! A delayed completion on a new house has meant we have had to resort to short term storage and James & Shane have gone beyond the expected levels of service to accommodate our requirements - nothing has been too much trouble . The facility is clean and feels secure and I would highly recommend them to anybody looking for storage options ! Again I can only praise James and Shane for there high standard of service and for just being nice human beings !

17 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

James and Shane at Bracknell Titan Storage were extremely helpful, courteous and friendly. It makes a big difference when this happens because customer satisfaction is so important for a company’s success. Thank you James and Shane.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Chris,
Shane and I are really pleased to cater for your storage needs and we are delighted you found the service so friendly! Let us know if we can help with anything in the future.
All the best,
James @ Titan Self Storage in Bracknell.

Valorada con 5 estrellas sobre 5

Titan Bridgend

Brilliant service from Sean & Cory at Titan Bridgend. They both go over and above to provide an excellent and professional service. Both guys are friendly and always on hand to offer any help that you may need.

23 de abril de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Nigel,
Thank you for taking the time to leave a review. We're really pleased to hear how happy you are with the service from our Bridgend team - I have passed on your review to Sean and Corey.
You know where we are if you need anything else throughout your stay with Titan.
All the best,
Dan
National Manager

Valorada con 1 estrellas sobre 5

Terrible office staff,manager rude…

Terrible office staff the manager rude and unprofessional to deal with. Actually, took a card payment without my consent! It was due on a Saturday couldn’t get an answer. Office was closed with shutter down! During there advertised opening times. Both ladies rude and unprofessional. Dirty and toilets disgusting 🤢

5 de febrero de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Kelly,
We are really sorry to hear about your experience with us. We have attempted to request more information and get in touch with you through the Trustpilot portal with no reply - I can't seem to find a customer with your details at any of our stores, and we do not currently have a store with two female team members. I would like to get in contact to discuss your experience in more detail and aim to come to a suitable resolution, and ensure we make improvements - we always pride ourselves on the customer experience we deliver so it is disappointing to hear we didn't meet the standards we strive for on this occasion.
Would you be able to contact me direct on contact@titanstorage.co.uk so we can arrange a call?
Many thanks
Dan
National Manager

Valorada con 5 estrellas sobre 5

Titan littlehampton, for if you're worried you don't know what you're doing like me!

So I signed everything today for my storage unit. I was shown around, helped when needed and instructions were made very clear.
I may be 34 years old but this grown up stuff still gets to me sometimes! Kay couldn't have been more helpful and friendly. If you're a bit worried like me to do these things, and a bit out of your depth what you're looking for as I was, just know I felt so comfortable.
From being shown around the different sizes, insurance explained and down to being shown how to use the barrel lock.
I also really appreciated not being hounded. I put in for a couple of quotes from different places, others called multiple times a day until I blocked them. I had a follow up call from titan after receiving my quote, explained I was away and would be back. I was called again when I was back and when I went in the first time to look around, there was no pressure. I came back a week later to sign the documents feeling confident. Thankyou

7 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team at Titan Bracknell have always…

The team at Titan Bracknell have always been very approachable and keen to help making the whole process easy from choosing a unit to leaving. I would highly recommend using them

24 de febrero de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Ronan, thanks for taking the time to leave a review; we’re chuffed that you had a great experience and we could be of assistance again whilst you were having your renovations completed. We’re really pleased that your renovations are complete and you can go back to enjoying your home. Thanks again for being a returning customer, your custom is really valued - you know where we are if you ever have a storage requirement in the future. All the best, James and Shane @ Titan in Bracknell.

Valorada con 5 estrellas sobre 5

Extremely secure and easy to use

Extremely secure and easy to use storage facility. Both Shane and James were extremely helpful and accommodating throughout the time we hired a unit at the Bracknell facility.
We wouldn’t hesitate to use them again in the future should the need arise.

8 de febrero de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Stephen. Thank you so much for your kind words, we are chuffed your house move is now complete and we're happy we could make your time spent with us stress free. If you need us again in the future then please get in touch.
All the best, James & Shane @ Titan in Bracknell.

Valorada con 5 estrellas sobre 5

Fantastic team from early engagement…

Fantastic team from early engagement until the end of our storage agreement. Very smiley and warm. They are also very efficient. I'd definitely recommend Titan storage in Bracknell.

8 de febrero de 2024
Opinión espontánea
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Respuesta de Titan Self Storage

Romain, it was a pleasure having you store with us whilst your renovation work was being completed, if you ever need us again please feel free to get in touch.
All the best,
Shane & James

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, experienced staff who know how to do things correctly. Very impressed, this company clearly employ the right type of people for the job.

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best storage facility...

The storage facility is excellent, always clean and tidy and easy to access with good loading access.
The standout from all other storage facilities is the customer service, James from Day 1 has been outstanding. Friendly, accommodating and always puts the customer first - a dying trait, but hugely valued.
Highly recommend.

12 de diciembre de 2023
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Gareth, thank you for your kind words - we will do our best to make sure we continue to provide you with the same quality of service that made you choose to store with Titan whilst you are awaiting your house move to complete.
Look forward to seeing you in store soon.
All the best,
James & Shane.

Valorada con 5 estrellas sobre 5

Fantastic customer service

I contacted Bracknell Titan because I needed to find a storage unit for my business. There were lots of different options and I found a unit that was perfect for what I needed. The entire building itself was always kept very clean and tidy and it was easily accessible. The manager, James has always been so friendly and approachable. He has gone above and beyond on more than one occasion to help and accommodate throughout my hire period. I would not hesitate in recommending Titan to anyone who needs a storage unit.

20 de noviembre de 2023
Opinión espontánea
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Respuesta de Titan Self Storage

Hi Rob, It was a pleasure having you store with us for your business needs, and should you need us again in the future please do get in touch.
Take care,
James and Shane @ Titan in Bracknell.

Valorada con 5 estrellas sobre 5

Perfect Customer Service

Dave at Titan in Telford provided probably the best Customer service I've ever received.
Super friendly, flexible & helpful. Absolutely fantastic & 110% recommended. Thanks for making a stressful time a lot easier than it could have been.

7 de octubre de 2023
Opinión espontánea

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