I ordered 2 Paw-Paw and two magnolia trees, They arrived bare root. I planted them immediately in potting soil so I could keep them moist. Six months later, no growth. If you email them they will give... Ver más
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Consulta las opiniones de los clientes
Love the selection of native plants here, and at good prices. Of three orders I have placed recently, two arrived in excellent shape, but one set of plants in the third order were D.O.A. I had not bo... Ver más
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I appreciate the customer service. The Paw Paw trees I received did have signs of insect/fungus damage on the leaves, but I am hoping they survive and thrive. Just a recommendation but including a bri... Ver más
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Clear web site. Good selection. Quick processing and shipping. The plants were carefully packed in a manner that protected them well during shipping. But most important: excellent product! The plant... Ver más
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Order 10 Water Lilies, get 1 Cut Into 10 Pieces
I ordered 10 water lily rhizomes 7/26. What I received was a single rhizome cut into 10 pieces, and no instructions. I called them to see WTF they sent me and the person on the phone was very flippant and got annoyed with me. I planted them the way she told me to but after 4 weeks they were just decomposing. Should have just thrown that $45 right in the pond. I have yet to find other nurseries that are selling them this way, and when asked about it they chuckle and I imagine they roll their eyes.
1 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed, but we'd like to clarify how Water Lilies are propagated and shipped.
Water Lilies naturally grow from **rhizomes**, and dividing a mature rhizome into multiple viable sections is a standard horticultural propagation method—not evidence that a customer received "one plant cut into pieces." The University of Florida notes that multiple individual Water Lily propagules can be harvested from a single rhizome, and other horticultural guidance likewise recommends dividing rhizomes into sections for growing new plants.
Each viable division is capable of developing into its own Water Lily when it contains the appropriate growing point and is planted under suitable conditions.
We're sorry you felt our phone representative was dismissive. That is not the customer-service experience we want anyone to have.
However, describing properly divided Water Lily rhizomes as simply "1 cut into 10 pieces" is misleading. Rhizome division is a normal method of producing individual Water Lily plants.
– Bailey
TN Nursery
Think twice about ordering from TN Nursery
I ordered two Fuyu Persimmon trees that were supposed to be shipped in 1 gal. containers (suggesting they were well rooted and grown in the containers). The good news is that the shipment arrived quickly. The bad news is that when I went to transplant the trees, it was obvious that these were bare root specimens that had absolutely no root ball on them and virtually no roots. The soil just fell away leaving the stems bare and exposed. TN Nursery claims that their plants are placed into the containers in the winter and grown with an intent to ship the following year, implying, of course, that the plants were fully rooted out in the container. These might have been acceptable if the in-soil portion of the plants was prepared for bare root shipment (wrapped in plastic with the appropriate water bearing beads) but these were obviously cut for bare root purposes (roots virtually non existent and just stuck in moistened soil moments before shipping). TN Nursery steadfastly refuses to consider the overwhelming photographic evidence contradicting their claims and continues to offer wildly implausible and outright inaccurate claims in an effort to avoid correcting their error.
This is an update following TN Nursery's response. Perhaps they genuinely believe their own hype, but, again, the photographs demonstrate that these were not rooted out. They Imply that I was careless in removing the plants and failed to follow the video instructions. I did review the planting instructions (which did not help with the situation I found). And, as stated previously, there was no root ball. The soil just fell off the plants with absolutely no adhesion as one would expect from a container grown plant.
Basically, TN Nursery's M.O. is to obfuscate, ignore, belittle the customer and repeat their story no matter how ridiculous it is. They simply refuse to accept that their employees did not follow their own procedures. They are inexorably rooted (pun intended) in their response despite the evidence to the contrary. TN nursery, in fact, has never acknowledged reviewing the photographs that I sent or engaged in any dialogue about what the photographs demonstrated.
17 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed, but we'd like to clarify what happened.
These Fuyu Persimmons were shipped as 1-gallon potted trees, not bare-root trees that were simply placed into soil immediately before shipping.
When removing a newly established tree from a nursery container, the tree must be removed carefully so the developing root system and surrounding soil remain as intact as possible. If the tree is pulled from the container by the trunk or the soil is allowed to fall away during removal, the developing roots can be exposed and the plant can appear bare-root afterward.
This is exactly why we have a video posted on our planting-instructions page demonstrating how to properly remove our plants from their containers before planting. Following those instructions is important to prevent damage to the developing root system during transplanting.
The condition of a tree after it has been removed from its container does not establish that it was shipped bare-root or that it was placed into the pot immediately before shipment.
We stand behind how these trees were sold and shipped and strongly encourage customers to follow the planting videos and instructions provided with their plants.
– Bailey
TN Nursery
I ordered 25 Ironweed plants
I ordered 25 Ironweed plants. I received a wet, soggy, rotten mess in a padded envelope. I sent pictures of the packaging and the one viable looking plant in the bunch. I also requested a full refund. I was told that I hadn’t lodged my request for a refund quickly enough. The package arrived on Friday - my day off. I lodged the complaint with photos today (Monday - next business day).
The plants are a joke. Good thing the price was low - but not low enough for the 1 plant that might survive if I’m lucky.
17 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed, but we'd like to clarify an important part of our Live Arrival Guarantee.
At checkout, customers agree to notify us within 24 hours of delivery if plants arrive dead, damaged, or in unacceptable condition. That timeframe is necessary because these are living plants, and once a package has been delivered, we have no way of knowing how it was stored or handled afterward.
In this case, the package was delivered on Friday, but the issue was not reported until Monday. With summer temperatures reaching extreme levels, we simply cannot determine whether the plants arrived in that condition or whether the package may have remained unopened or exposed to heat for several days after delivery. That is exactly why the 24-hour reporting requirement exists.
We are not saying that is what happened—we simply have no way to verify the plants' condition at delivery several days later.
We stand behind our 24-Hour Live Arrival Guarantee, but we must apply the same agreed-upon requirements consistently to every customer.
– Bailey
TN Nursery
Please don't trust TN Nursery
Don't trust this company. Spring 2025, I ordered a purple crepe myrtle from TN Nursery, after speaking to them via email to verify the purple color. The order arrived with a free crepe myrtle (BOGO). Neither one looked healthy but I have a green thumb and shortly, the trees started looking healthy but did not bloom last year. This summer, they bloomed PINK, not purple. I contacted the company and they basically said, "We reserve the right to substitute a color if the original is not available." I voiced my displeasure and they said the policy is listed on their WARRANTY page and since the plant looks healthy now there is nothing they can do. Not on the description page. Not on the checkout page. The WARRANTY page. People choose trees specifically and carefully and I can't imagine anyone wants a substitute with no notification of such. They did not let me know the purple was unavailable. There was no communication in the package to indicate a switch had been made, Further, there were no ID tags on the trees giving a name or color. Just trees in a plastic bag. Why would a company feel that it is okay to substitute the wrong tree? Why would they list a tree as being available if it is not? My trees will be here for years to come and I want what I ordered. If this were above-board, they would notify the customer before making a switch or at least include a notification of the switch in the shipment. At least then, I could have decided whether to plant it in the chosen spot or not. The only reason that I can think a company would do this is that they are money-hungry and will sell you the wrong merchandise just to take your payment. Shame on you TN Nursery. I hope other customers will think about this before ordering from you. I know I won't make that mistake again.
29 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed with your experience.
Our substitution policy exists because living nursery inventory can change throughout the growing and harvesting seasons. When a particular color or variety becomes unavailable, we reserve the right to substitute a comparable variety rather than cancel the order. This policy is part of the terms associated with the purchase.
We understand that flower color was especially important to you, and we're sorry the substitution did not meet your expectations. However, we did not intentionally misrepresent the plants or substitute them because we are "money-hungry." That accusation is simply not a fair characterization of our family-owned nursery or why substitutions occasionally occur.
You also stated that both Crepe Myrtles established successfully and are now healthy and blooming. While the color was not what you expected, the plants themselves were healthy and viable.
TN Nursery has proudly served gardeners since 1959, and we strive to fulfill orders exactly as requested whenever inventory permits.
– Bailey
TN Nursery
Everything I receive looked dead
Everything I receive looked dead. The roots were dry up and brown I planted them anyway in hopes they grow but I doubt it and one bag had nothing but paper shavings. Very very disappointing will not recommend
31 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you were disappointed with how your order looked upon arrival.
TN Nursery is a bare-root nursery, so many of our plants arrive dormant with brown roots and little or no visible top growth. That appearance does not necessarily mean the plants are dead. Bare-root perennials can also spend their first growing season establishing underground and may not produce visible growth until the following spring.
The paper shavings are used as packing material to help protect the roots and retain moisture during shipping. If you believe a bag was actually missing the plant entirely, that would be a different issue and should be reviewed.
We appreciate you planting the roots and giving them time to establish, and we hope you'll be pleasantly surprised when they emerge.
– Bailey
TN Nursery
Worst company to buy plants....
UPDATE: 8/10/2026
==============
@Bailey since you are saying it might take till next spring, I am updating my review. I will wait till April/May 2027. If the bare roots still don't come out, I will update my review again.
By the way, how come my reviews in your web-site never show up?
6 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed, but your review does not accurately describe what you received or the information provided with your order.
Every shipment includes a QR code that links directly to our planting instructions and videos. The QR code explains how to plant bare-root stock, what to expect from dormant plants, and why many perennial varieties establish underground before producing top growth.
Our Deer Resistant Collection and Fire Pink Plants are bare-root perennials. It is completely normal for many of these plants not to produce visible top growth until the following spring. Judging their success only a few weeks after planting does not reflect their normal establishment cycle.
We also do not remove negative reviews from our website. Both positive and negative reviews are published.
Calling our family-owned nursery a "scam" because dormant bare-root perennials have not yet emerged is simply not an accurate representation of the products we sell or the information we provide before and after purchase.
– Bailey
TN Nursery
Sent wrong bare root tree variety, won't replace
**Wrong plants, failed grafts, and an unreasonable refund process**
I placed a $427.59 order with TN Nursery on March 3, 2026, which was delivered on March 18. Among the plants I ordered were four specifically identified crepe myrtles: two Catawba and two Tonto. I selected those cultivars not only for their purple blooms, but also for their expected size and growth habits.
Because the plants arrived dormant, there was no way to verify their identity within TN Nursery’s 24-hour warranty window. Months later, all four finally bloomed—and every one of them was white. TN Nursery initially responded that it reserves the right to substitute colors. That completely misses the issue: I ordered specific named cultivars, not simply a generic flower color.
After I escalated the matter and provided photos, TN Nursery acknowledged in writing that I had received the wrong crepe myrtles. Their proposed resolution was for me to wait until fall, dig up all four established trees, clean and package them, and ship them back before they would issue a refund of roughly $60.
I also reported that both Bonanza patio peach trees failed above the graft and produced only rootstock suckers. The Bonfire peaches planted and cared for under the same conditions grew normally. I received no meaningful resolution for the Bonanza peaches.
TN Nursery first hid behind its 24-hour warranty, even though dormant plants cannot reasonably be verified for bloom color or graft survival within 24 hours. It then offered me a 10% discount on another purchase. After acknowledging that it shipped the wrong trees, it still placed the labor and burden of correcting its mistake entirely on me.
A customer should not have to excavate, clean, package, and return four planted trees months later because a nursery shipped the wrong cultivars. Based on this experience, I cannot recommend TN Nursery.
6 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Brian,
We're sorry you remain dissatisfied with your experience.
Crepe Myrtles cannot be positively identified while they are dormant, which is why identification is only possible once they bloom. As explained during our correspondence, our return policy requires incorrectly shipped plants to be returned before a refund can be issued. We cannot issue refunds while customers retain the plants. This policy is applied consistently to every customer.
Regarding the Bonanza Peach trees, grafted trees can produce rootstock suckers for a variety of reasons after planting, including weather, transplant stress, winter injury, or damage above the graft. Once a tree has been planted and growing, those factors are outside of our control.
Our 24-Hour Live Arrival Guarantee covers the condition of plants upon arrival. It is not a cultivar-identification guarantee, as dormant plants cannot be identified until they leaf out or bloom.
We regret that our published policies did not meet your expectations, but we handled your concerns in accordance with those policies and also offered a goodwill discount.
– Bailey
TN Nursery
Growing well in spite of my late order
The plants came in good condition and the provided video helped me get the planting correct. The milkweed are growing like crazy!!!
15 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Great quality vines
Once I received my order, it was bare roots as advertised. No issues with any quality concerns with the plants. They are growing very well now that I've got them in the ground. My only issue was getting them shipped to the right address.
30 de junio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
I hope you an update the stars.
My first order
- Disklike. Shipping take more than 2 weeks to plants arrival . it is very disappointed on process and shipping.
- Like. packing and plant prepare very well , even plants arrive delay more than 2 weeks 70% of my fern plants live and start growing.
3 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you for your honest feedback.
We're sorry the shipping took longer than expected, but we're delighted to hear that your plants were well packed and that about 70% of your ferns are already growing. Many fern varieties emerge at different rates, and some may not produce visible top growth until the following spring as they establish underground.
We truly appreciate your business and hope you'll continue to see more growth over time. Thank you for giving TN Nursery the opportunity to serve you.
– Bailey
TN Nursery
Product as decribed
I received the ordered groundcover as described. It was packaged well with instructions for planting. Too soon to comment on the viability of the plants.
3 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Very professional and courteous.
3 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
The videos and info on how to ready the…
The videos and info on how to ready the bare root plants was great to have as i have not had any bare root plants before. The price was great, and the ordering, and shipping info was very helpful.
29 de junio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Excellent customer service and follow up
15 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
None of the trees are showing Ang…
None of the trees are showing Ang growth and half of my plants didn’t come up.
2 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry to hear you're disappointed.
Trees normally produce new growth during the spring and summer growing season, although some species naturally leaf out later than others. We also recommend performing a scratch test on dormant-looking trees. If you gently scratch the bark and see green tissue underneath, the tree is alive. This is a standard horticultural practice used by nurseries and arborists.
Many of our bare-root perennial plants spend their first growing season establishing strong root systems underground, and it is common for some not to produce visible top growth until the following spring.
We appreciate your feedback and hope you'll see additional growth as your plants continue to establish.
– Bailey
TN Nursery
Super easy to order
Super easy to order. My orders always arrive wonderfully packed. You can tell that TN Nursery really cares about plants and us gardeners. I will continue to order from them for our 1920 house
24 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Customer service was automated and…
Customer service was automated and provided nonsense response to “where’s my order”. It had been 6 weeks and the automated message stated 10 days to get the order out.
21 de mayo de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry to hear you were frustrated with your experience.
During our busiest shipping season, we use automated responses to provide immediate updates while our team works through a high volume of customer inquiries. The message you received reflected our current processing timeline at that time and was intended to provide an estimate while your order was still in the fulfillment queue.
We apologize that the wait was longer than expected and appreciate your patience. As a small, family-owned nursery, we are continually working to improve both our processing times and customer communication.
– Bailey
TN Nursery
Always ships well and arrives healthy…
Always ships well and arrives healthy thank you
2 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
The delivery was fine
The delivery was fine. I received them June 6th. I planted them the next day. Nothing from either plant has come up. I was a bit disappointed. perhaps next year???
6 de junio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you for your patience, and we’re glad the delivery went smoothly.
Many bare-root perennial plants spend their first growing season establishing strong root systems underground and may not produce visible top growth until the following spring. Since you planted them in early June, there is still a good chance they are developing below the soil and will emerge next year.
We appreciate your understanding and hope you’ll be pleasantly surprised when they come up next spring.
– Bailey
TN Nursery
All good even though the delivery guy threw the box on the porch-yes upside down!!!!
Plants are beautifully, carefully packaged!!!
All good even though the delivery guy threw the box on the porch-yes upside down!!!!
1 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
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