TNT Express Opiniones 

Terrible service
They even didn’t ring the bell , then next day delivery they didn’t turn up but still send you message said they are coming and the end of the day text you said that you weren’t available for deliver.
Don’t know when I will get my parcel
Horrible service

Worst service ive ever had for delivery, i will never use them again, customer service is shocking and dont care whether you get your items or not, what should have taken 2 days is now 3 weeks and still nothing has turned up absolutely shocking, they dont ring you back when they say, they just dont care, im sure there is a better company out there that cares about there customers, they are useless but they will take your money and promise quick delivery but that is far from the truth dont ever use this company

1 day international delivery is now taking 3 days (and still not received), the driver won’t call, if idiot and doesn’t find the adress, or my name, the company name and my phone number is clearly stated on the waybill, the depo doesn’t register new address for another day, I need to call to have any input about my package. Should I just sit in front of the house for a complete day to get my delivery???

I wrote a bad review yesterday because they were not going to deliver the day it was meant to be delivered. So my parcel got delivered today and one of my products is broke. And you could hear broken glass inside the box. I am so sick of this delivery company.

Disgracefull and unprofessional service bordering on incompetence or complaicency.

I have had many interstate materials supplied and the service I received from the smaller companies has been excellent. However, my express service via FedEx/TNT has ticked all of the wrong boxes to the point where I have instructed my suppliers not to use them for any reason.

After 4 days delay on a deleivery that is dependent on $4000 a day Liquidated Damages with the clock ticking, I was promised return phone calls that did not happen, excuses that there was a shortage of drivers and no commitment of an ETA. Basically, you'll just have to wait and see.

Its better to pay a bit more for professionals who care about their customers and their reputation than use these jokers.

I wish I could give zero stars - the service is appalling. I've been on line for 2hours just to make a payment and then used a different phone to select somebody to speak to in person. It's 2024 can't you design a system where you can pay online with your credit card. It's not that hard you know

Livraison express en 24 h demandée en magasin relais. Le livreur ne respecte pas les horaires du magasin indiqués lors de la commande, et se présente … en dehors des heures d’ouverture. Il Ne revient pas plus tard , sûrement pressé de rentrer regarder le match de rugby avec ses potes. Colis livré ou non dans le délai ce n’est pas donc problème, de toutes façons il sera payé : C’est cool de bosser chez TNT FEDEX .
Pas moyen de joindre le livreur ni l’entreprise. Le client a payé pour une livraison express le samedi, tant pis pour lui, il attendra mardi vu que le relais est fermé le lundi.
Si seulement ce genre d’événement était isolé, mais c’est récurrent avec eux.

Missed booking 3 days in a row - CS terrible

My shipment was delayed by 4 days without explanation. For those 4 days I had no update to when delivery was going to be made. After multiple complaints and threats of legal action, my delivery finally arrived with neither Fedex or TNT taking any responsibility. Their call-centers are located offshore, with the customer service reps being completely clueless and having no link to the actual operations team. Do yourself a favour and use DHL.

These guys are great man. Definitely excellent customer relations regarding issues all around excellent company to work with now that we all were able to continue working together

I called the customer service department to speak to somebody regarding an order that was not delivered, that was booked in and said was going to be delivered but didn't get delivered. My issue relates to the customer service person Yvonne. who not only lies over the phone, but Is about lying over the phone? just totally unacceptable behaviour. and reflects poorly on the company. and sends a message to the customers of what type of people are hired and the lack of poor training.

Extremely poor service. Won’t buy anything if a seller is using them or won’t be using them myself. No effort made to rectify issue.

Worst service from TNT/Fedex. They sent a text message at 9:00am stating that the parcel will be delivered between 11am and 10pm today 13/12/2023. At 6:42pm, they sent me another text message stating that an attempt was made to deliver and no one was home. Which is a lie as I have been sitting outside my house from 4pm and have been home whole day. I even went through my CCTV and no attempt was made whatsoever to deliver the parcel. When contacted customer service, was informed that someone will get back to me within 24 to 48 hours. This was an urgent delivery. This TNT/Fedex has no regard for the customer. DO NOT USE THIS COMPANY

I payed 150 dollars for an express package. In stead of delivering in 4 days they delivered the package in 20 days.
And when you ask Ruben J. the "support specialist" from the Netherlands for a refund, he sais " no there is no garantee when your package will arrive. With other words , you are spoiling my time.

They leave cards and do not attempt delivery. Is difficult to talk to anyone - I got put straight through to the satisfaction survey for a completed call without having a call. And then they drop it to a news agency, but they can't tell you which one until it is there - when I finally got through on the phone they listed three as a possibility, none very close. With Australia Post at least I can opt to have it held at the LPO so I don't have to go through the attempted delivery charade. I am not sure why they exist.

ONE OF THE WORST CUSTOMER SERVICE EXPERIANCES YOU WILL EVER FACE IN YOUR LIFE IS WITH THIS COMPANY,

What can I say that hasn't already been said. They sent me an SMS saying they attempted delivery but no-one at home. What a load of BS my husband and I were both home. The SMS said go to our website to re-arrange delivery and you'll need the card, which of course they did not leave. This happens every single time. If only a carrier pigeon could carry a parcel I'd book one of them instead. Most useless company ever!

Driver rings doorbell in apartment, has no brains to think that it might take a few minutes for the receiver to come to down to meet the driver. He can't be bothered waiting. Same thing happens day after day after day. This package comes across the country but anable to be deliver from truck to front door

Paid for overnight domestic delivery. 2nd day and no clue where my item is. Tracking app says bad weather which is rubbish. No contact phone numbers. Googled and called. No idea of where or when I will get my delivery. Say they will call back sometime later with an update. Waiting....
Avoid at all costs.

Didn’t try to deliver. No notification. visited website to see pickup at depot. The nearest depot is Erskine Park. Rang help desk in Malaysia. They have no idea that the depot is 140km from my house. what a waste of time and money. DO NOT USE