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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I requested a home visit from the Tobermore website. This service is excellent and our Area Manager Mr Jason Collinge was very professional and helpful from start to finish. I decided to go for... Ver más

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Valorada con 1 estrellas sobre 5

Aftercare non existent when thier product failed fitted by one of their approved installers. Be careful when buying any of their Secura products.

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Valorada con 5 estrellas sobre 5

Very pleased with how professional and helpful Mark from Tobermore was. He visited my property to give some advice and guidance on their blocks and what makes them different from other block pavi... Ver más

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Valorada con 5 estrellas sobre 5

We are a small builders merchant in stoke on Trent (Addeco Limited) who sell Tobermore products, Olley is our rep and he does a fantastic job!! Any queries or concerns we may have he’s on it straigh... Ver más

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Información sobre la empresa

  1. Fabricante de ladrillos

Escrito por la empresa

Tobermore manufactures hard landscaping products for the domestic & commercial markets. Tobermore serves the UK & ROI markets. Product ranges include paving blocks, walling systems & permeable paving.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(87)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

ANDY CHAMPION & TOBERMORE…

My first experience with Tobermore was not the fault of the Tobermore Paving but our choice of tiler. Our home was left in an utter mess and the expense was high, simply by tiler over ordering, waste of paving and payment to the tiler after 5 dreadful weeks of him coming and going we finally told him to go.
Then I was recommended a TILER well named called ANDY CHAMPION he was exactly as his name implies a champion. He very kindly rectified the mess at our front door which we were left with in late October so that it would be safe to use during Christmas period. Then he checked the rest of the dismal and unsafe work that had been done. We booked Andy in and it was nothing less than MIRACULOUS when he started work. Our headaches and stress began to settle on the first day. He arrived promptly with another Andy and the two guys worked full steam ahead to lift everything and start from scratch. Andy’s creative side was apparent on the first day. He spoke to us about how he felt a few things needed changing to give us the result that we had hoped for. So as he started to lay paving and reshape areas to a more easy and workable garden layout. He placed under piping in to drain water from garden to take away the flooding and levelled up the pathway to drains which had been distorted by previous worker. Andy took away the hideous and ill fitting drain covers surrounding house and replaced them with the Tobermore tile covers. The whole job included paving front, back and both sides of house. The transformation is nothing less than unreal. The back garden was also fitted with posts and a 18ft trellis. The paving and trellis work looks fabulous. My husband and I are so pleased with the work and the friendly manner of the two guys. Andy talked to us and explained how he would adjust things to fit our needs and make the areas easy maintained. In this world that is worth a lot. The whole job took approx 7 days as the weather was poor. I wish I could give before and after pictures as I am sure they would speak for themselves. However from our side of it ANDY CHAMPION was the man to get the job done and properly we just wish we had got him from the start. So please learn from us and take Tobermore advise and use Tobermore credited paving tilers. Without a doubt I am sure Tobermore is glad Andy Champion is one of their paving tilers. We are so grateful that we got this team and would not hesitate to use or recommend Andy Champion. 🌟

26 de febrero de 2024
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Thank you for your kind words about how Tobermore products and one of our Registered Paving Contractors, Andy Champion transformed your outdoor space!

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. Sell you a paving flag that's bowed and blotchy in colour throughout and tell you it's within british standard when you question it.... two reps came out measured the flags, agreed with me some were not within the standard. Then they were 'supposedly' going to report to the quality team and get back to me. But that was followed up by an email from Tobermore telling me the case was closed. Should I add no mention of the colour issue was ever addressed. Spent almost £3000 on substandard product. Absolutely disgrace.

6 de junio de 2023
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hello Ryan, We are sorry you were not happy with the service you received but we can confirm that all procedural steps were completed. Please see summary below.

Our team arranged a site visit on 5th April 2023 and demonstrated the flags supplied to this project are within tolerance by using a BS calibrated notch bar which is the only accurate way to measure flatness and bow of flags.

Our flags are manufactured and tested in compliance to BS EN 1339:2003, we have a quality management system in place to ensure compliance to this standard. We can confirm that the product supplied to this project met the requirements of this standard therefore we cannot provide any further assistance on this matter; we have now closed your case.

Valorada con 1 estrellas sobre 5

From the day my drive and patio was laid

From the day my drive and patio including paths was laid. There was a complete difference in the colour of the two halves of my drive. I brought this to the attention of the paving company and they told me they would get it sorted. Tobermory visited my home twice over the last year but would take no responsibility kept saying it was the salts coming out. Now after 12 months finally they have taken it all up 200 square meters. I have now paid over £3500.00 and the merchants have paid the rest to have a far better product from Marshall’s. The comments made by your other customers in their reviews is exactly what I experienced. I only got the job sorted when I told I was going to my solicitor that seemed to get them focused. The paving company even tried cleaning my paving and all the colour washed down the road. Wish I had never seen Tobermore paving my new paving looks fantastic if anyone is thinking of having a paved drive make sure you go and see drives where tobermore bricks have been used and speak to the customer wish I had

10 de febrero de 2024
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hello Mr & Mr Bishop,

Thank you for taking the time to write a review, we are deeply sorry that your Tobermore products did not live up to expectation. This is disappointing to hear and something we take very seriously at Tobermore as we hold ourselves to high standards in both our products and customer service. We have passed your comments on to our product development and customer care teams and want to ensure your voice is heard as we continue to improve.

Please feel free to get in touch at choosetobermore@tobermore.co.uk should you wish to discuss the matter further.

Valorada con 1 estrellas sobre 5

Slabs not fit for purpose

Slabs are easily scored and have no longevity. Appear to be produced cheaply almost sprayed on the top. I was informed that the colour pigmant is concentrated in the top 3rd of the slab which is clearly not true as when they arrived chipped you could see the grey concrete underneath. Awful product.

5 de febrero de 2024
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hello John,

Thank you for taking time to express your views. We are saddened to hear you were not satisfied with your Tobermore flags. All our paving flags and blocks are manufactured to a very high standard with only the best quality pigments and undergo rigorous testing and quality assurance to maintain standards. We apologise that you feel that you did not receive this level of quality. We have passed your feedback onto our products team. Please don’t hesitate to get in touch with any questions you may have.

Valorada con 5 estrellas sobre 5

Fantastic service and fantastic…

Fantastic service and fantastic products. I have Sienna on my drive and Historic on my patio. These products have transformed my outside space.

10 de mayo de 2023
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hello Mrs Devlin,

Thank you for your kind remarks! We are thrilled to hear you love your Tobermore products as much as our other customers. Our vision is to transform places through great experiences and products so we are delighted to hear this rings true for you.

We appreciate your review and hope you enjoy your new patio & driveway at your home!

Valorada con 5 estrellas sobre 5

Great service from a local company

*** UPDATED 25 MARCH 2024 ***
It is a shame it took you 18 months from my original post to reply - by which time Owen had left and you closed your Bangor office.

We ordered paving for our garden from the Bangor office, and were delighted with the process from start to end.
Owen was extremely helpful, and kept contact with us throughout the project to ensure all was well.
I have no hesitation in recommending this company.

8 de noviembre de 2022
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hi Mark,

Thank you for your fantastic review, we are delighted to hear you had a great experience with us – our customers are at the heart of everything we do.

We thrive on this type of feedback and our mission at Tobermore is based on creating great products and great experiences for our customers and we’re so happy that we were able to make it happen for you.

Thanks again.

Valorada con 1 estrellas sobre 5

Poor Tobermore Products

Our front garden was laid with Tobermore products in Dec 2020. We were not impressed when first laid and we are even less so now. They chip easily, they discolour easily and although the paviours are all meant to be the same colour there are clearly 2 different shades in our garden which now looks very shabby. They were also not helpful when we contacted them to express our dissatisfaction. We cannot recommend their products and would suggest that anyone thinking of doing so should be very careful and perhaps ask to see gardens locally where their products have been laid. I'm happy to send anyone a photo of our front garden to show how it looks.

26 de septiembre de 2022
Opinión espontánea
Logotipo de Tobermore

Respuesta de Tobermore

Hi Al,

We are sorry to hear that you were not happy with the finished look of your project. Whilst we have several factory procedures in place to help control shade, colour and texture within and between batches we cannot guarantee consistency 100% of the time.

We provide advice to all paving contractors and merchants on how to achieve the best colour blend with Tobermore products, we apologise that this wasn’t to your satisfaction. Please get in touch if you would like to discuss the matter further.

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