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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been huge Tonies fans for years. Our child has grown into listening to his box each night and loves learning and growing with each story. We recently received a tonie without a magnet and noti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My little boy is 8, severely autistic and non verbal. He absolutely adores his Tonies. It gives him so much choice and control. It also brings him comfort and company when he wakes at 3am for what we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our Tonies box has been a feature from 4months for our little one and us parents too you dont realise how much you need that sleepy sheep to wind you down after a day until your shoulders drop. From p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

My Granddaughter has the Tonies 2 which she loves so I purchsed the Tonies mini to keep at my house, it is small and feels plastic but my granddaughter loves it so I am super happy 🙂 Ps would be... Ver más

Información sobre la empresa

  1. Fabricante de juguetes

Escrito por la empresa

Combining a stylish audio player and collectable figurines, tonies® makes listening to stories and songs intuitive, interactive and fun! Find out more about how we are changing the way children listen to audio.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 93% de las opiniones negativas

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4,3

Todas las opiniones

(6035)

1235 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We love our Toniebox

We love our toniebox and it gets used daily. We have the tb2 and the lite. Can’t wait for christmas to expand our collection. Also customer services are really helpful, and great with feedback!

22 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Kasha,


Thank you so much for your review, it's lovely to hear from our Tonie-fans - we hope you continue to grow your collection with all your favourites.

Don't forget to participate in our referral program to get £15 off your next order! Simply share your code with friends and family for £15 off Tonieboxes and Bundles.

Once they use your code you’ll receive a voucher for £15 off to spend on tonies.com

Log in to get your unique code and start sharing! https://tonies.com/en-gb/referral/


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic! Really pleased with the product! Amazing idea!

24 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Blake,


Thank you very much for this lovely review, it's great to hear how much your little one's enjoying their Toniebox ❤️

If you haven't already done so, do sign up to our newsletter to be the first to hear about all our new launches, offers, giveaways and more https://tonies.com/en-gb/newsletter/


Happy listening
tonies® Customer Happiness

Valorada con 1 estrellas sobre 5

Ordered an advent calendar

Ordered an advent calendar, paid and waited delivery. Royal Mail advised they've returned the parcel for insufficent address details.
Can’t get past AI assistant to get any lucid help. How do you contact customer service for this company, seems bon-existent to message a real person….

24 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Kathy,


Thanks so much for taking the time to leave your review and provide the additional information.

Unfortunately, we can see that an email address was entered in place of the first line of the delivery address. As the order has already shipped and is now marked as returning to sender, our team has confirmed that your refund will be processed once the parcel arrives back with us.

If you need any further assistance in the meantime, please reach out via your active support ticket, #4332069. Otherwise, we'll take care of your refund as soon as the return arrives.


Kind regards,
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Really easy to use and set up

Really easy to use and set up. The app is really good and has little free stories and songs.
It also notifies you when the box doesn't have a lot of charge which is a handy feature. Both my daughter and my nephew love it and really quickly learned to turn it on and change the volume themselves which is amazing!

24 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Emma,


Thank you so much for your review, it's lovely to hear from our Tonie-fans - we hope you continue to grow your collection with all your favourites.

Don't forget to participate in our referral program to get £15 off your next order! Simply share your code with friends and family for £15 off Tonieboxes and Bundles.

Once they use your code you’ll receive a voucher for £15 off to spend on tonies.com

Log in to get your unique code and start sharing! https://tonies.com/en-gb/referral/


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Pokemon Tonies

My son absolutely loves his Pokemon Tonies! What a great addition to keep the older kids entertained - Pikachu is his favourite.

15 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Alex,


Thank you so much for taking the time to leave us such a wonderful review. It's always lovely to hear from our Tonie fans- we're so glad that you are enjoying your tonies experience, and we do hope the fun continues for many years to come 🥰 🎶

Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Our children love the toniebox

Our children love the toniebox. Our older son has over 70 in his collection and he uses it everyday! The characters are vibrant, easy to hold and lifelike x

23 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hey Mr and Mrs Greenal,

Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Toniebox 2 is a great upgrade on the original Toniebox

Our daughter purchased a Toniebox 2 to replace our original Toniebox. Our granddaughters love the new version and the Tonieplay (we have three so far and they particularly like Gabby's Cat-tastic Scavenger Hunt). We are looking forward to purchasing more games and Tonies.

1 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Andrew,


Thank you so much for taking the time to leave us such a wonderful review. It's always lovely to hear from our Tonie fans- we're so glad that you are enjoying your tonies experience, and we do hope the fun continues for many years to come 🥰 🎶

Happy listening
tonies® Customer Happiness

Valorada con 4 estrellas sobre 5

Tonies review

Purchase went okay, the children really wanted to try the games and they weren’t disappointed, fabulous way of playing these games. Came through royal mail and left on door step, better options for delivery like a safe pick up point would be preferred.

21 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Susie,


Thank you so much for taking the time to leave us such a wonderful review! It’s always lovely to hear from our Tonie-fans, and we’re so glad to hear that the children enjoyed trying out the games and weren’t disappointed. 🥰🎶

We also really appreciate your feedback regarding delivery options. We’ll be sure to share your feedback with the relevant team.

We hope the fun continues for many years to come! 💛

Valorada con 5 estrellas sobre 5

Great product for little ones

We purchased the tonie box 2 for my son for his 1st birthday.
4 months & 21 tonies later I can truthfully say we absolutely love it.
It is a great alternative to screens and simple enough for my 16 month old to control himself.
He uses it daily and has a mixture of musical, 1st tonies, extension packs and stories.

Some of his favourites are the farm and jungle first tonies, playtime & action songs 2, the Gruffalo, Ben (from Ben & holly), Caspar babypants and Paddington.

The tonies app is easy to navigate and allows parents to remotely control the tonies box from their phones. You can set night light timers, max volume, brightness etc and you can see each tonie you have registered to your box.

I am aware that some tonies from films etc don’t have the real characters voices on, however if this is something that would bother you, you can easily listen to a snippet of the tonies on the website before you purchase to check.

The creative tonie allows parents to download up to 90 mins of their own content for your child to play. This could even be your own voice reading their favourite bedtime story or songs your child enjoys. The tonies app also has lots of freebies available to download to the creative tonies and demos of other tonies.

Tonies are easy to purchase (when in stock) and they hold TikTok lives regularly offering flash sales and giveaways.

I have never had to use their customer service as I have never had a problem.

Overall, I would definitely recommend tonies to families with little ones :)

22 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi C,


Thank you so much for your review, it's lovely to hear from our Tonie-fans - we hope you continue to grow your collection with all your favourites.

Don't forget to participate in our referral program to get £15 off your next order! Simply share your code with friends and family for £15 off Tonieboxes and Bundles.

Once they use your code you’ll receive a voucher for £15 off to spend on tonies.com

Log in to get your unique code and start sharing! https://tonies.com/en-gb/referral/


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Highly recommend

Wasn't sure about this product as nobody I knew had one, our little one absolutely loves it, would recommend to anyone :)

15 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Chris,


Thank you so much for your review, it's lovely to hear from our Tonie-fans - we hope you continue to grow your collection with all your favourites.

Don't forget to participate in our referral program to get £15 off your next order! Simply share your code with friends and family for £15 off Tonieboxes and Bundles.

Once they use your code you’ll receive a voucher for £15 off to spend on tonies.com

Log in to get your unique code and start sharing! https://tonies.com/en-gb/referral/


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Amazing Customer Service!

Amazing Customer Service!

We had a problem with our Toniebox and received a replacement so quickly! The customer service team were so kind, friendly and helpful throughout the whole process, making everything quick and easy.

We use our Toniebox every day, and my little one absolutely loves it! We’re so grateful for the fantastic service and especially how quickly the replacement arrived.

Thank you so much for making the whole experience so easy and stress-free. We would highly recommend Tonies!

22 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hello, Lisa!


Thank you so much for taking the time to leave us such a lovely review, it's always lovely to hear from our Tonie-fans and we're so glad that bedtimes are a little easier with your Tonies! 💤

We do hope you continue to grow your collection with all your favourites.


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Perfect for my ASD Son x

My little boy is 8, severely autistic and non verbal. He absolutely adores his Tonies. It gives him so much choice and control. It also brings him comfort and company when he wakes at 3am for what we affectionately call, his witching hour! My only change would be having the control to set the volume so the child cannot change it independently-whilst I love Julia Donaldson I could do without the 3am Gruffalo alarm!

22 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Louise,


Thank you so much for your review, it's lovely to hear from our Tonie-fans - we hope you continue to grow your collection with all your favourites.

Don't forget to participate in our referral program to get £15 off your next order! Simply share your code with friends and family for £15 off Tonieboxes and Bundles.

Once they use your code you’ll receive a voucher for £15 off to spend on tonies.com

Log in to get your unique code and start sharing! https://tonies.com/en-gb/referral/


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

We LOVE our tonie 2 box

We LOVE our tonie 2 box. We have had it around 1 year and my little boy has it on daily. The choice of characters that are available is outstanding. There is definitely something there for everyone.

When we first bought the tonie we thought we were missing a creative figure, we emailed Tonie directly and they had a very quick reply addressing the issue and resolving it. I cannot fault their customer service.

We have just ventured out to the Tonie play recently. We have played paw patrol, winnie the pooh, number blocks. Again i can not fault these games. We have kept the bluey one for christmas.

My little boy is currently 2.5 years old but I will hold my hands up and say Tonies could be used from birth, the choice of white nose tonies to help sooth the little ones is great. We use sleepy penguin every night.

100/100 would recommend 😃

21 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hello Abbie,


Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

It took me a while to understand why I…

It took me a while to understand why I should invest in a Toniesbox rather than putting music/stories on the Alexa, but I'm glad I took the plunge to buy one because my 2 year old little girl LOVES her box and being able to control the characters herself.

She hasn't asked for the TV/YouTube half as often since buying it and I LOVE that it's screen free!

Would sincerely recommend!

21 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hello Tilly,

Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

A year later and still one of the best gifts

Our Tonies box has been a feature from 4months for our little one and us parents too you dont realise how much you need that sleepy sheep to wind you down after a day until your shoulders drop. From providing calming music before bed,stories for the morning feed and the music for more energetic moments, it's well and truely part of out daily routine. Having a tonie box makes for an affordable gift option too, for friends and family to add to our collection.

20 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hello Emma,

Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Helpful responses.

Helpful responses.

11 de junio de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Sian,


Thank you so much for taking the time to leave us your review; it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to help solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.

Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

Just Amaizngly simple

absolutely amazing and easy to use, straight forward and overall a good company with amazing products and fantastic customer service

19 de abril de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hey Liz,


Thank you so much for taking the time to leave us your review, it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

What a fantastic company and experience…

What a fantastic company and experience from start to finish. My little girl loves her Tonies box and looks forward to picking her favourite characters for us to listen too every bedtime. Unfortunately her tonies box stopped working but thanks to the amazing customer service, a replacement box has been sent straight to us. The team couldn’t have been more helpful and guided us through what we needed to do. What a brilliant standard of customer service set by Tonies and their fantastic team 💫

19 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Jessica,


Thank you so much for taking the time to leave us your review, it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

A brilliant box for all ages

A brilliant box that both my children love. Initially bought my 4 year old son one for his birthday but my 7 year old daughter loved it so much we had to get her one too.

17 de octubre de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hi Kayleigh,


Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

Valorada con 5 estrellas sobre 5

A joy of a company to deal with

A joy of a company to deal with. We had a technical issue with our original box and it was replaced after we tried to resolve the issues and a replacement was sent straight away.

Several times we’ve ordered tonies and accessories from the company directly and we have received complimentary tonies much to our son’s delight.

The website always has great offers on to compliment the products already, I think, good prices and even sends my son a gift voucher each year to use on his birthday.

The product itself is fantastic, the company great to deal with, massive variety to suit all tastes and ages. I cannot rate them highly enough.

In the digital age, a screen free way to keep kids entertained is invaluable and the Tonie box ticks all the boxes.

Can’t recommend highly enough and even our 1 year old daughter can’t get enough of her brothers tonies so she’ll be a devout user too, no doubt.

10* review if it was available

1 de junio de 2026
Opinión espontánea
Logotipo de Tonies UK

Respuesta de Tonies UK

Hello there,


Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶


Happy listening
tonies® Customer Happiness

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