Total Parking Solutions Opiniones 191

Total f**king shysters. Just been stung for £170 for customer parking at Halfords, High Wycombe. I went to Halfords to purchase oil for my car and 14 days later received a PCN from Total Parking Solutions for allegedly leaving the site, which I didn't. Immediately sent off an appeal to TPS against the PCN together with my till receipt proving I was a genuine customer of Halfords but heard nothing back. On 28th March received a 'FINAL NOTICE' only 17 days from the original PCN date despite contesting the charge. Sent two more letters for appeal to TPS and again heard nothing. On 13 April received a claim for £170 from ZZPS debt collection agency despite still hearing nothing from TPS regarding my appeal. I am unable to lodge a complaint with POPLA (Parking On Private Land Appeals) as I dont have a 'verification number' which is only sent after TPS decline the appeal and as they haven't turned down my appeal I cant ask for intervention. Then I read all these bad reviews about TPS, and on the advice of my solicitor, against my better judgement, decided to pay the fine. I will think twice before using the car park again as a customer of B&Q or Halfords.
Are B&Q and Halfords aware of the damage TPS are doing to their customer base?
Why are the Government not forcing these criminals out of business?
These car parking companies should not be allowed to regulate their own industry. The Government must legislate against these crooks and not allow them to operate on their own terms.
I've written to the CEO of Halfords to complain, as it is their company that engage these shysters to police their car parks.
To other B&Q or Halford customers in High Wycombe, please be aware that thanks to TPS you will be paying through the nose for your patronage.

Easy to use the app to park. Cheap parking in Leicester city centre. No issues.

Dunelm are teamed up with Total Parking Solutions. An appeal against a misplaced parking fine failed. They are an anonymous company with no human element or consequence.

They are extracting money from my bank with threats of force.

Stay away from Dunelm in Swansea. I will not forget this event.

Someone paid for 3 hours at Tanners Lane car park, Kettering and left after 2 hours. I as car keeper I was later shocked to get an aggressive PCN demand for £100. Their online appeals form requires me to admit liability BEFORE outlining my appeal. They refused to supply the information requested by letter and they are now threatening me with debt collectors. I am an OAP and scared of what they will do to me. I am so scared that I have used someone else's account to let people know how terrible they are and have changed the date for fear of reprisals.

Signage in TPS carparks is too small. They served a penalty notice to my disabled 85 year old dad, charging him GBP40 for overstaying, but the 2 hour rule was, in my opinion, not adequately displayed, and they should remember that people with disabilities can't just walk all over the carpark on a whim to read the text on a small signage board. The directors of this company clealy have a lack of ethics. Nasty, mean behaviour from TPS.

My experience with Total Parking Solutions (TPS) and POPLA has been nothing short of appalling. I have never dealt with a process so confusing, inconsistent, and fundamentally unfair and I say that as someone who provided every piece of evidence imaginable to show I had paid correctly for my parking session.

I parked in a courtesy vehicle while my own car was at Audi for repairs. The PayByPhone app auto-filled my usual registration, and I unknowingly paid for the wrong plate but I DID pay, and I provided the receipt, timestamps, and even official proof that my actual car wasn’t even at the location.

Despite this, TPS chose to ignore all context and treated this as “non-payment,” even though they explicitly admitted in their own correspondence that this was a recognised major keying error under the government’s Single Code of Practice. They originally stated the charge should be reduced, then inexplicably pursued a higher amount and left me to navigate a system that seems designed to confuse and exhaust the motorist.

POPLA’s involvement was just as disappointing. They appeared to simply rubber-stamp the operator’s position, dismissing clear evidence and ignoring the operator’s own earlier acknowledgement. Their conclusion felt detached from the facts, detached from fairness, and detached from the very guidance they are meant to uphold.

The entire ordeal highlights how broken this private parking ecosystem is opaque processes, inconsistent logic, zero proportionality, and no genuine consideration for motorists acting in good faith. I’ve been left with the firm impression that these systems prioritise revenue over reason, and procedure over fairness.

I will be sharing this experience widely, because no one should have to fight this hard when they have done the right thing and paid for their parking. If you ever find yourself dealing with TPS or relying on POPLA for a fair assessment, be prepared: this process is slow, stressful, and shockingly unsympathetic.

Avoid parking on land managed by TPS where possible, because even paying correctly isn’t enough to protect you.

Terrible company discriminate against disabled drivers - AVOID parking in any retail park that operates TPS

Horrendous company with terrible customer service.
Just make it up as they go & ignore all the facts while making threats of fines, charges & court action.
Hope they lose any parking accreditation they advertise as having!
They won’t admit they’re wrong but reduced a £60 fine to £20 to bring an end to this. Why reduce the fine if I am in the wrong?!

I was fined for a supposed ‘all day’ parking of my company vehicle by Total Parking Solutions.
The fine went to the company secretary who paid it immediately but once I was informed of this I was able to PROVE that I had actually been into that car park twice on the same day with each visit being in the permitted 1hour window! We requested a refund and this was refused on the grounds that the fine had been paid in full and THAT closed the case! Total con!

I went to park at one of them parking because my 8 years old daughter needed a eyes checked at the hospital . I did try to put money on the app to get more parking time but the app didn't worked . the result is I was parking 20 minutes over time . 2 weeks later I have received a fine of £60 . total parking didn't wanted to know anything , according to them I should have leave my daughter with strangers at the hospital to go at the car park and put more money if that app didn't worked . completely cold hearted peoples . my advice is if you see a car park named total parking please leave that place to find somewhere else

hideous experience with this excuse of a company, they pay the dvla for your address then send you fines you "must" pay, then reduce (not cancel!!) them when they find out they are in the wrong. awful and disgusting "business" practices

Total Parking Solutions have the worst customer service I have ever experienced. The only way to contact them is via email which they don't respond to; The only thing i got was an automated response to a PCN they have issued incorrectly. I have spoken to Halfords staff that use this company and they say they don't even get a response as their customer. If you are a company or organisation considering using Total Parking Solutions, then I would avoid at all cost as their association will paint your company in a bad light.

My wife visited her father who was seriously ill at Bristol Royal Infirmary several times during a one week period. We setup the 'trust app' on her phone to pay for parking, and set 'Autopay' for her vehicle to 'on'. This appeared to work fine and the funds were being taken automatically from her account. However, 3 weeks later we received a notice from TPS stating that she had not paid for one of her visits. When we checked we found that indeed, the payment for that visit had not been taken. However, this was confusing as the 'Autopay' was still set to 'on' for her vehicle. I challenged the fine but stated we were willing to pay the actual parking charge. TPS wrote back to me and said they had checked their technology and all was working fine, and the parking fine would stand. My message to anyone is do not trust the 'Trust' app if parking in the Infirmary car parks. There is no way to prove the technology is at fault, and you are at the mercy of TPS (who from other reviews do not appear the most ethical of companies).

Payment machine not working neither was the scan payment app - no intercom to speak to someone no cameras to show how many times we tried to pay, so we had no choice but to leave, but they made sure the number plate recognition camera was working.

We appealed ponting out how could we possibly pay when the machine wasnt working or the app, and there is no way of communicating with them. But of course this was all ignored, get a letter back stating its well sign posted all around Wicksteed Park so there for in contravention of their rules not to pay, what dont they understand when you tell them - your machine or app wasnt working, its down to you to maintain it.

They must have made an absolute damn fortune that day and many others I dare say, making sure the machine is out of action but the number plate recognition is working absolutely fine, coincidence I think not. Absolute cowboys

Just had a demand for 80quid from these scammers parked outside dentist at swansea university paid for 4 hours machine did not issue a ticket queried this at dental teception they said dont worry as long as you have paid you won't get a ticket they sent me a fine wich i sent a letter explaining above they completely ignored this scammers

My daughter parked her car and it was pouring with rain so she was going to pay for parking once inside the venue …. she forgot she emailed them and they replied almost straight away and validated her car for the parking …. well done 😃

Total Parking Solutions (TPS) is, without exaggeration, one of the most appalling businesses I’ve ever had the misfortune of dealing with. It’s truly baffling that they are allowed to continue operating with such blatantly unethical and predatory practices.

I made a mistake - I parked at one of their car parks and received a fine for leaving the site on foot. Fair enough. I accepted the fine and paid the reduced amount the very next day.

End of story? Not even close.

Two weeks later, I received what turned out to be a duplicate fine for the exact same incident. I assumed it was just a clerical error or a follow-up letter. I’d paid, so I ignored it. Another two weeks passed, and I received a final demand—threatening escalation over a fine I had already settled.

I contacted TPS to explain. Instead of acknowledging their error, I was told I had to appeal. I did - but was informed that my appeal was submitted outside of their arbitrary 28-day window, and therefore “didn’t count.” They then demanded £120 and threatened to involve debt collectors.

I wrote to them again, spelling out clearly that this was a duplication on their part - not mine. Their response? They doubled down and told me the debt had already been passed to a collector.

At this point, I escalated the case to the British Parking Association (BPA), who thankfully agreed to investigate. A full month later, TPS finally wrote back to say they were “dropping all further action” as a so-called “gesture of goodwill.” A gesture? No. This was nothing more than a thinly veiled attempt to save face after their own incompetence was exposed.

TPS’s conduct throughout was disgraceful - disorganised, heavy-handed, and completely lacking in accountability. They attempted to bully me into paying a second fine for a single mistake that I had already rectified. The stress, time, and energy wasted dealing with this nonsense was entirely their doing.

How many others have been tricked, intimidated, or worn down by this company’s tactics? How many just pay up out of fear or frustration? TPS thrives on administrative errors and technicalities - then hides behind robotic policies to avoid owning up to their mistakes.

Avoid this company at all costs. Their business model is based on coercion, not customer service - and the sooner regulators step in, the better.

I appealed on behalf of my husband who was taking his 88 year old mother, who is no longer able to walk any distance awaiting a knee replacement so needs a wheelchair, for her appointment at Weston General Hospital when the parking charge was issued. When he arrived at the hospital there were no marked parking spaces available so he had no choice but to park in an unmarked bay and had to leave his vehicle in order to push his mother in her wheelchair to get her to her appointment on time.

The appeal was unsuccessful and he paid £6 to park.

I had a genuinely frustrating experience with Total Parking Solutions after visiting Wicksteed Park in February 2025. I paid for parking and even have the bank statement to prove it. Despite providing this evidence, they’ve insisted on issuing a fine – first £30, now threatening £80 – claiming I didn't pay.

Their so-called "appeals process" is a joke. They ignored the evidence, assumed user error without proof, and are now aggressively demanding payment for something I clearly already paid for. Judging by other reviews, this seems to be a pattern of behaviour.

It’s such a shame, because this experience has completely put me off ever returning to Wicksteed Park. I would expect better from a family attraction than to work with a parking company known for targeting genuine paying customers with automated fines.

On the 14/01/24 I parked at the U K s worst unkempt car park only because the nice car park opposite me was full.Take a look at 25 Rochdale Road.Its a tip .I was the only car parked and after 25 minutes on a frozen January a/noon the decaying machine which marked the dump of a car park wouldn't take my payment.I tried phoning there number on numerous occasions as l was desperate to get out the cold and felt unwell ..My wife carried out bag and booked in at the Hampton Hilton next door.I was forced to give up on a malfunctioning machine on the dirtiest unkempt excuse for a car park .Thank goodness we got and paid for a space in the car park opposite..Total car parks instead of apologizing took me to court and l had to pay £286.02p .I told the kangaroo court judge and showed him my receipt for the opposite car park of my plight l even told him I had lung cancer and Total Car parks wouldn't cancel .The so called judge recorder asked me for other car park witnesses that couldn't pay and l said look at the photos lm the only mug in the car park .Obviously there is a malfunction .Iused this car park in desperation .Total car parks are Total Bollocks and all that's wrong with CC Js and out of you h courts.I am going to take up demonstrations against this shower of charlatans and cowboys.Hamish Howitt Blackpool