Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
La empresa ha respondido
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
La empresa ha respondido
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service by Trent
I thought it to be excellent service throughout the period with no problems at all. All the teams were very helpful.
26 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good communication at all stages
Good communication at all stages, great service and why we renewed instead of looking for another cheaper insurer
5 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Milligan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful and honest
I accidentally dual insured myself, but when I notified them, they refunded quickly and without fuss.
23 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Brickwood,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
the whole claim was dealt with quickly…
the whole claim was dealt with quickly and efficiently
from start to finish
3 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Flower,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fantastic Company
Fantastic Company. Really look after their customers. Friendly and very helpful staff. Pay out very quick.
17 de febrero de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent Services have excellent customer service
From start to finish Trent Services were professional, helpful & lovely to deal with. If there was ever an issue with paperwork they're customer service people were always easy to talk to, explained clearly & never made me feel stupid.
I would highly recommend Trent Services.
13 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent company
Excellent company. Prices hardly increased even after a life long condition diagnosis. Payment is always quick and efficient. Just lovely to deal with.
22 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Once again, exceptional service and Highly Recommended
We have had to now make our 3rd claim on our Corinium Pet Insurance (Trent Services) in the last 12 months and once again they have been excellent.
Our golden retriever, Monty, had to have 2 surgeries in the space of a week, the 2nd an emergency procedure, and we really didn't know whether he would pull through or not. Fortunately he has but with the 2nd claim going in less than 7 days ago all amounts are now settled. The speed in which the claim was assessed and paid was truly exceptional at, what has been, a very challenging time for us all.
I could not recommend Trent Services highly enough - if you have a pet, their Lifetime policy, for us, is the best out there. As said, highly, highly recommended - thank you
21 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Featherston,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great Team, but out of date processes
PEOPLE: Response times on communications and submissions were always on point. Requests for info and management of expectations re payment(s) were clear and managed effectively. Great Team!
PROCESS: Very manual. Printing and filling in forms manually, re-scanning documents for submission via email. This should all be managed and submitted online now. There is no automation. It took up a lot of time, that could easily be reduced.
Recommend: Integrate self serve technology platform. No print, no scan, no email! One stop shop for submissions. Utilise live links to business platforms i.e. LinkedIn to support evidence submissions.
20 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. Thank you also for your helpful suggestion. We are in the process of building an online submission process and will take your points on board during its creation. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fast & efficient paid out my pet claim…
Fast & efficient paid out my pet claim very quickly. Money was in my bank account after two days and seeing I spent out £854 it was a relief to be paid so quickly.
13 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service
Efficient service, very easy to make the claim and the claim was settled very promptly. When I called, the staff member was very helpful
1 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prefect
Anyone I've spoken to on the phone is always friendly and helpful. Claim went through with zero issues which took all the stress of having a poorly dog away. Thank you
14 de marzo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Rawlingson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
VERY SIMPLE DEALING WITH ADMIN AND…
VERY SIMPLE DEALING WITH ADMIN AND PAYMENT RECIEVED QUICKLY
24 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with and very…
Very easy to deal with and very efficient
17 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent Pet Insurance Provider
We have been using Corinium Pet Insurance for 3 years now and have always experienced an excellent service. The premium is competitive and they deal with telephone queries in an efficient and professional manner and have dealt with our claims promptly. We have no hesitation in recommending this pet insurance provider.
1 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Dalleywater,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick response to claim & good…
Quick response to claim & good communication with our vet. Payment made promptly! Didn't need to do anything!!
3 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful
17 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely prompt authorisation of claim
When I called to ask about making a claim, my call was answered promptly by a friendly operative. On submitting my claim, I received immediate confirmation of receipt and within 3 working days I had received notification that my claim had been authorised, which was such a relief!
Thank you.
9 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely efficient service
Extremely efficient service. Helpful staff. Quick resolution of the claim. Would definitely recommend.
15 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The progress of my claim was hindered…by the veterinary hospital insurance claims lack of response to my insurance company.
The progress of my claim was hindered due to the fact that the veterinary surgery I was using was tardy and deplorable. The reason I have not given 5 stars was because Trent Services only copied me in their emails to the practice after they had sent several ignored emails. Had they copied me sooner I would have addressed with the surgery my disdain for their ineptitude as I did which prompted an immediate response from them.
My new veterinary hospital has Corinium Pets on it's list of reputable Pet Insurance companies.
Trent Services then expedited the claim immediately and very satisfactorily.
8 de febrero de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020 or email petclaims@trent-services.co.uk .
Kind Regards,
The Trent Services Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.