Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Mini schnauzer running wild again.
Our mini schnauzer fractured her rear fibula last April and had fabulous treatment at our local vet, ending in June.
I am 85 and was anxious about making my first claim, but a lovely lady at Trent-services put me at ease with good advice, and I supplied all details using their on line form on 16 June. To my amazement, I received my full claim amount within a week!
No questions to answer! I have been with the company for many years and this was certainly excellent service.
Thank you.
16 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Gassis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient, effective and timely advice and support
I needed to use Trent Services recently for a mortgage protection related claim. All of the team members I spoke to were considerate and helpful, in both their advice, explaining the process and response times. Especially Molly Griffin, who I think did a fabulous job.
13 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr McCarthy,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good service
Required a lot of information, but all came good in the end.
6 de enero de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good service always on top of the issues
9 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Grant,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fantastic service from start to finish
Fantastic service from start to finish. Seamless. Thank you
26 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Cashmore,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really efficient and helpful
Really efficient and helpful. Respond quickly to any queries I would recommend them
25 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Spencer,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Amazing pet insurance experience
We have our dog insured via Trent Services and unfortunately we recently had to make a claim for emergency eye surgery. The process of claiming back our costs was very quick and easy and we were reimbursed within a few days. Amazing service!
30 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Miss Copeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I was very pleased with your quick…
I was very pleased with your quick response thankyou
25 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I could not have asked for any better…
I could not have asked for any better service
23 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Terrible Service - Avoid like the plague
Terrible Service. Their brand name of insurance company Muddy Paws took over my existing pet insurance policy, the Premiums went up a bit, to be expected, however was unaware they changed the T&C to up the fixed excess from £90 to £150, and then added another excess taking 20% !! At first they claimed in writing it was because of the age of my dog (only 4 !) This turned out to be a lie. The excess is mandatory for all policy holders, so thinking I was going to loose £90 from the settlement, I'm now losing £175 ! .
After posting a bad review, their fantastic solution was to to offer to cancel the policy from the renewal date, I have to return the settlement amount, they return the 3 months of premiums paid, so I end up paying the vet bill entirely, £300 out of pocket. Will not be renewing my policy and urge any one to check they are not dealing with Trent Services when shopping for insurance.
14 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. We would be grateful if you could please provide us your policy reference number to that we are able to make further action for you.
Kind Regards,
The Trent Services Team
customer care is excellent nothing is…
customer care is excellent nothing is too much trouble support they gave me in my difficult time was excellent
23 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Kitchen,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish can’t praise enough highly recommend hassle free no fuss ultra quick settlement
16 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Buckely,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Would recommend
Very helpful with any questions that I had.
Kept me updated with my claim.
Very satisfied
13 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Miss Brinkworth,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I've had to claim twice
I've had to claim twice, once for unemployment and the other for sickness, having cancer. Both times the company was great, helpful, the process was simple and most importantly they paid out, and promptly.
I would certainly recommend Trent services to anyone, they have been invaluable when you need it most.
18 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick and easy claim
Making a claim was very straightforward and it was settled within 6 days including the 2 days for our vets to do their bit. This is 6 weeks faster than other pet insurers that we have dealt with!
9 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I can confirm that my experience was…
I can confirm that my experience was fabulous as I received quick response and excellent customer services
5 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Emelogu,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Never ask you what they want
Never ask you what they want, delay getting back to you. Try so hard to make it difficult
Also keep taking payment for the insurance that you are claiming for!
6 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Miss Howe,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Trustworthy claim process with a speedy…
Intuitive claim process with a speedy resolution
6 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Whiteley,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim was easy and no fuss at all
Claim was easy and no fuss at all
10 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Archer,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. I'm sorry to hear that you had to rehome your dog. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
First class services, it works
Throughout the entire process, the claim was handled promptly and efficiently. All questions were addressed clearly, and even though the process wasn’t fully digital, everything ran smoothly and effectively. I truly appreciate your support over the past year, thank you again. It does what it says, no hidden bad surprises.
1 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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