Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
La empresa ha respondido
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 100% de las opiniones negativas
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Great communication
Great communication. Friendly reliable service. Fantastic value for money.
11 de febrero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dreadful
Husband is now back to work and still hasn’t had any payment from the income protection policy . Absolute shitshow . Apparently it’ll get backdated , pity bills and life doesn’t .
12 de febrero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Good service and easy to deal with.
Good company to deal with, I have no complaints.
11 de febrero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Cora was amazing
Cora was amazing, broke everything down and made it really easy to understand.
I hope the rest of their service is this good
11 de febrero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My dog was really poorly and I had to…
My dog was really poorly and I had to use two different vets, one for after hours care as well as my own vets. The claims process was incredibly straightforward and being able to speak to someone without being on hold for a long time was so reassuring. I've been so pleasantly surprised and payment was so quick. I'm really impressed.
20 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Swift claim processing and great…
Swift claim processing and great response to queries.
30 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Ms Sanders,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Staff amazing
Staff amazing. Helpful friendly. Sorted everything out nothing to much trouble.
22 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Withhold money for months
Withhold money for months, try all avenues not to pay out.
Made my whole injury experience along with losing my job even worse.
31 de enero de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Easy to make the claim and excellent…
Easy to make the claim and excellent communication throughout.
9 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Awful customer service, awful complaints handling, unknown catches why not to pay out.
Awful customer service, awful complaints handling, unknown catches why not to pay out. They insisted that you must continue to pay the full years premium still after your dog dies. Refused payment of vet bill’s etc.
I put in a formal complaint and never had it answered.
I’ve never seen a penny of any remainder pay out still. That was 8 months ago.
After losing our wonderful family dog, their lack of empathy and tact really was top class nastiness.
RESPONSE TO TRENT SERVICES REPLY.
Trent services was the handling department for lifetime pets when my claim went through
5 de mayo de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs McKendrick,
Thank you for taking the time to give your feedback. We have raised this with Lifetime Pet Cover who will be in touch in due course as Trent Services is no longer their claims handling company. If you do have any questions in the meantime, please call Lifetime Pet Cover on 020 3750 0022.
Kind Regards,
The Trent Services Team
I've had my dog covered for over 8…
I've had my dog covered for over 8 years with Lifetime pet cover. Never had a problem with the underwriters, Trent Services. However, last year they changed to another underwriter where there was No end of problems especially when dealing with an ongoing medical issue.
After a number of long serving customers complained they switched back to TRENT SERVICES. We renewed in October 25 & had to put in our 1st claim regarding medication. I had a phone call within a few days wanting more information & it's been resolved & funds paid directly into our account with no hassle.
Would highly recommend
5 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I am very impressed with the turn…
I am very impressed with the turn around time with Trent Services. Much better than Covea!
I’m only a few claims into this year’s insurance with Trent and may your good work continue.
16 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mr Jackson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claims were paid promptly and it was stress free
Claims were paid promptly and it was clear every month what I needed to submit and when. Forms and evidence was a bit fiddly but no issues being paid out each month. I can't thank you enough, a stress free claims process during a very stressful period of my life. Thank you.
14 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company, well worth it
Trent services were great with my recent claim and it put me at ease knowing I would still be able to manage my bills whilst off long term sick. They were very helpful in answering any questions I might have and responded quickly to any concerns.
14 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning/afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The person I spoke to on the phone was…
The person I spoke to on the phone was helpful, understanding and experienced. Completing the online claim form was straightforward, and the claim, regarding our lovely Labrador, was settled expediently.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A very difficult process and experience
A very difficult process and experience
Following being made redundant and making a claim on my unemployment insurance that I have paid into each month for many years - I found that the process of dealing with Trent to be extremely painful and frustrating. Several different people dealt with the claim (which is to be expected) but mostly they had not fully looked at previous correspondence. On a number of occasions information would be requested and subsequently sent and then repeated requests for the same information would be issued. Then more requests for further information would be issued. Then when claim was finally accepted the dates were incorrect and I then had to prove what the dates and periods should be. On the whole a very unpleasant experience and you can't help but feel that they think you are trying to make fraudulent claim despite being policy holder for so long. This does not feel great particularly at a time when you are actively seeking new employment which in itself can be very stressful. Needless to say that I am now assessing whether it is worth continuing any cover or not.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Eventually and very quickly I got paid…
Eventually and very quickly I got paid out after initially advising they would not be paying this claim, but after I complained they took it on board and raised a complaint then sent it to the underwriters and they deemed that the claim would be upheld, thank you.
2 de enero de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Miss Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company
I only had positive experience with Trent Services. Staff always helpful and polite, when calling with enquiries. Never had claim rejected and I have been with Trent Sevices for years.
14 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Musielak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prompt processing of my insurance claim…
Prompt processing of my insurance claim and a rational and transparent explanation of how much would be paid.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services instantly dismissed the…
Trent services instantly dismissed the claim and it took convincing by the vet practise for Trent Services to pay what was due. .
15 de diciembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
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