Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
La empresa ha respondido
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
La empresa ha respondido
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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Painless & easy
Completing the online portal with information was really straightforward. I received notification that the vet had responded and then notification that the money was getting paid. Painless & easy
10 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Freeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with!
20 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
claim sorted without a fuss and if i…
claim sorted without a fuss and if i needed to speak to someone the phone was answered by a human.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The communication between the company…
The communication between the company and me could of been better, I had to chase them to find out what was happening and only found out it had been approved after phoning the vets to see if they had any updates, they said they would have a decision after 5 working days but it was a full week after the claim went in
20 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Recent Insurance Claim
All of the team members were very helpful and friendly
20 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Elliott,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim following dog attack
Claim was dealt with promptly and great communication. Could not fault this company.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly customer service
The claim process was easy and claim was processed in reasonable time, the customer service was very good and handled with compassion.
14 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Yeates,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had the policy for 15 years and have…
I had the policy for 15 years and have made 1 claim in that whole time (having been made redundant). I was very unhappy with how they handled the claim, particularly in the eligibility to claim stage.
They cheated me out of one month's money by making me wait an extra month beyond the terms of the policy before I could start claiming and generally treated me like a piece of poop on their shoe! They seemed to be looking for any angle to get out of allowing me to claim.
I've now cancelled my policy and regret giving them my money for so long!
1 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Lay-off insurance declined
Lay-off insurance declined. Ambiguous contract terms. AVOID. Be very careful. Reported to financial Ombudsman
16 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Trent services are reliable and does…
Trent services are reliable and does prompt payment most of the time. I am well informed and I don’t have to ring to remind about the payment. The claim system is very favourable.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Rajah,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to submit claim
Very easy to submit claim, and paid out very quickly. Great service.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick Payment
Really easy to make a claim on this pet insurance and my payment came through quickly with a clear explanation of the calculation.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient claim service but costly insurance.
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in the cover following the change to Muddy Paws. I will certainly shop around for my next pet insurance. Hopefully this industry will be under investigation soon as is the cost of vets.
20 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Finlayson,
Thank you for taking the time to give your feedback. We would first like to take this opportunity to offer our dearest condolences for your loss. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
My vet made a direct claim which was…
My vet made a direct claim which was thorough and processed smoothly. It’s important these get settled efficiently at very stressful times. Thankyou.
23 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Brilliant service
Brilliant service . My dog Rocco had a lump removed they liased with the vets and once my he had his last check up the insurance claim form was sent to them and within a week they paid the money into my account. Brilliant service .
13 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Lamparelli,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Not well done
Well, an elevated claim value over what the vet is charging for one.
A missed month of payment with a regular monthly claim in July
No response to my questions.
What a shower
31 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim was processed with with no…
The claim was processed with with no delays and paid promptly.
1 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Maxwell,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Outstanding
Excellent communication all through the process. Quick and efficient. I can highly recommend.
23 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Szeszak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled relatively…
The claim was settled relatively quickly, although not as seamless as with past claims from another provider. We used two separate vets for continuous treatment of the same illness, but the process became confused and difficult to follow with the second company claiming directly before the first had submitted the claim. I am still not certain that both claims were collated and paid out fully.
In the past we have submitted a paper claim which was clear and easy to follow. This electronic process takes the onus away from the claimant and puts it in the hands of the vets which makes it hard for the claimant to corroborate or follow progress.
19 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Myers,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction.
Please note that we are able to offer a paper claim form as well as an online one. We would be grateful if you could please mention that to any of member of staff when you need a claim form next time. If you wish to know the breakdown of your claim payment, please contact our Pet Claims Team, email: petclaims@trent-services.co.uk . We are happy to provide it for you.
Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful always so helpful and…
Very helpful always so helpful and polite when we had to phone . Would 100% recommend
20 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Regan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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