Phoned to report patio door seal coming away from door at the bottom and difficulty closing door. Visited by Chris checked and adjusted thanks.
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Consulta las opiniones de los clientes
I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Ver más
La empresa ha respondido
The guys were all brilliant from quotation to fit. Really helpful & friendly. The only reason for not giving 5 stars was that our door arrived without a letterbox & numbers that we had ordered.
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Ver más
La empresa ha respondido
Información sobre la empresa
- Contratista de construcción de invernaderos
- también en la categoría
- Empresa de diseño de edificios
- Proveedor de puertas
- Servicio de instalación de ventanas
Escrito por la empresa
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Información de contacto
Nottingham, Reino Unido
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Excelente
306 opiniones
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Poor customer service / Great fitters
Sadly i have to give them a 1 star, let’s start at the beginning;
- ordered windows (Nov 23) and survey completed
- phone call to say they wanted to do a second survey; second person clearly smoked 60+ a day, but also clearly didn’t want to be doing the job
- job delayed & delayed - finally started fitting in march, however the survey’s hadn’t picked up they needed scaffolding- that was an extra 2.5k please!!!
- finally fitted in April (only good point is the fitters are really friendly & polite)
- old leaded lights taken for putting into new double glazed units, told would be 4 weeks approx.
- finally came to fit them mid July 3 months later! But one was broken & they had all be put into the wrong size units!!!! But was told it would take about 6 weeks,
- after 8 weeks phoned several times / left messages of toms they were going to call me back - but no returned calls
- late September, still no stained glass! Suppose to have phoned me back - guess what - yep you have got it!!
Such a pity, because the windows are really good & the fitters superb. I was until they messed me about again going to give them a 3 star.
Honestly do your self a favour - avoid!
24 de septiembre de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Dear Dave,
Thank you for taking the time to leave your review, and we're truly sorry to hear that our service has fallen short of our standards, and for that, we sincerely apologise.
We recognise that delays, communication breakdowns, and the issues with the stained glass and scaffolding have caused you significant frustration. This is certainly not the level of service we strive for, and we're actively working to prevent such problems from happening in the future.
We appreciate your kind words regarding the quality of our windows and the professionalism of our fitters. Our colleague is actively working with the company regarding the stained glass units and will be keeping you informed of the progress and ensure everything is resolved as quickly as possible.
Once again, we apologise for the inconvenience, and thank you for bringing this to our attention.
Kindest Regards, The Customer Service Team.
Friendly and reliable service
Friendly and reliable service. Great value for money.
10 de enero de 2024
Respuesta de Trent Valley Windows
Hello Kulvir,
Thank you for your kind words! We're delighted to hear you found our service friendly, reliable, and great value for money. We appreciate your support!
Warm Regards, The Customer Service Team.
Trent Valley windows replacement conservatory
We had a replacement conservatory by Trent Valley Windows last week. The process from order to completion was done smoothly and professionally. We were very pleased with the work carried out by our installers Sam and Oliver. They worked extremely hard and the finished product was of a very high standard.
We would recommend Trent Valley windows.
3 de septiembre de 2024
Respuesta de Trent Valley Windows
Dear Richard,
Thank you so much for your wonderful review! We’re thrilled to hear that your conservatory installation went smoothly and professionally. It’s great to know that Sam and Oliver’s hard work and dedication resulted in a high-quality finish you're happy with. We’ll be sure to pass along your kind words to them.
We truly appreciate your recommendation and are delighted that you had a positive experience with Trent Valley Windows. If you need anything in the future, don't hesitate to reach out!
Kindest Regards, The Customer Service Team.
Trent Valley were excellent…
Trent Valley were excellent when contacted and responded quickly and efficiently to a small issuE.This was resolved by a very polite and skilled engineer.
29 de agosto de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good morning Kay,
Thank you for your feedback! We're pleased to hear that the team responded promptly and efficiently to resolve your issue. It's great to know that our engineer provided polite and skilled service. If you need further assistance in the future, feel free to get in touch!
Many Thanks, The Customer Service Team.
Disolved
Ordered windows through trent valley windows. On the due date of fitting ,didn't turn up,on phoning up told it would be in 2 days time .West Yorkshire windows turned up to do the windows. Within minutes of turning was told they couldn't fit the top window as there were no lintels fitted. IT seems the person who did the survey regularly makes the mistake of not checking.
So we are still waiting to hear back to resolve the problem and have the windows fitted.
According to Gov website Trent valley windows was Desolved 19th July 2024.
29 de agosto de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good afternoon Mr Beaver
Thank you for bringing this situation to our attention. We're genuinely sorry for the inconvenience you've experienced with your window installation. We understand how frustrating this delay must be, especially given the issues with the survey.
Please rest assured that we are taking your concerns seriously and will work to resolve the problem as quickly as possible. A member of our team will contact you promptly to provide an update in due course.
We also want to clarify that Trent Valley Windows has undergone changes, and while the company Trent Valley Windows Ltd was dissolved as of July 19th, 2024. The company is under new ownership and are still committed to fulfilling our obligations and ensuring that all work is completed to our customers' satisfaction.
Thank you for your patience, and we appreciate your understanding as we work to resolve this issue.
Best Regards, The Customer Service Team.
Fuss free glazed wall panel replacement.
We recently had a double glazed wall panel mist slightly. This was part of the fabulous orangery knock through extension that Trent Valley built for us in 2019. One phone call, a couple of photos emailed, sorted, no fuss, no argument. The guy that came to replace the panel was cheerful and friendly, got the job done quickly with no mess. We had our house double glazed by TV many years ago and on each of the small number of occasions we have needed support they have been exactly the same, no arguments, just get it sorted. We have been very happy with Trent Valley for many years.
20 de agosto de 2024
Respuesta de Trent Valley Windows
Hello Mr Collister,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Trent Valley Windows has been consistently positive over the years. It's great to know that our team was able to address the recent issue with your double glazed wall panel promptly and without any hassle. We always aim to provide quick, friendly, and efficient service, and we're glad that we've been able to meet your expectations once again. Thank you for your continued trust in Trent Valley Windows!
Kindest Regards, The Customer Service Team.
Trent valley windows
Trent valley windows were able to understand and quote for what I required, brick work was required so more than just replacing windows. The work started on schedule and was mostly completed within a week. There was minimal mess and all rubbish was removed. There was a problem with plasterers not turning up, and there seemed to be a breakdown in communication between the company and the plasterers. However the work was completed in due course. Payment was made in stages. Acknowledgement of payments would have been reassuring. Generally very satisfied with only some minor issues.
13 de agosto de 2024
Respuesta de Trent Valley Windows
Good afternoon Ian,
Thank you for sharing your experience with Trent Valley Windows. We're glad to hear that the overall process, from understanding your requirements to completing the work, went smoothly and met your expectations. We apologise for the inconvenience caused by the plasterers not turning up as scheduled and the communication issues that followed. We'll take your feedback into consideration to improve our coordination and ensure better communication in the future.
Your satisfaction is important to us, and we're pleased that the work was completed to your complete satisfaction. Thank you for your trust, and we appreciate your honest feedback.
Best regards, The Customer Service Team.
New doors
New doors look lovely , good quality and reasonable price . Fitters and customer service are excellent
15 de agosto de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Dear Amanda,
Thank you so much for your review of the installation. We're delighted to hear that you're very happy with your new doors and that our fitters and customer service team met your expectations. Your satisfaction is our number 1 priority, and we appreciate you taking the time to share your experience. Thank you again for choosing us, and please don't hesitate to reach out if you need anything further.
Have a good day, The Customer Service Team.
Poor
Wish I could share the photos of my £23.000 spend. Parts missing - Door frame manufactured faulty- inner security latches missing - window end caps not fitted - 12 phone calls - 2 emails and waiting for an urgent resolve. Promised a call back yesterday after a meeting with the supplier- never arrived. Chased today again promised a call back never happened…
2 de agosto de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good morning Kyle,
Thank you for bringing this to our attention, and we sincerely apologise for the issues you've encountered with your installation. We are deeply concerned to hear about the lack of follow-up in communicating the required remedial works. This is not the level of service we strive to provide.
Please rest assured that we are treating this matter with the utmost urgency and we will be in touch to arrange a resolution as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. Thank you for your patience, and we will be in contact shortly to address all your concerns.
Best Regards, The Customer Service Team.
Don’t bother with this company
Don’t bother with this company
Wanted a new replacement window but wouldn’t come out if under £1000. No job shouldn’t be too small. In fact next door want a new conservatory but the after I told them about my experience they are not going to bother with this company.
27 de julio de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Dear Alan,
Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand your frustration and apologise that our service did not meet your expectations. While we do have certain policies in place, we recognise that every customer's needs are important, and it's disappointing to hear that we were unable to assist you on this occasion.
We appreciate you bringing this to our attention, and we will review our approach to ensure we better serve all potential customers in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Your feedback is invaluable, and we hope to have the opportunity to regain your trust.
Kindest Regards, The Customer Service Team.
Do not trust this company
Do not trust this company! This is brand new and look at it! Not tied into the house and major defects inc the drain not even connected. The company has not even finished and failed two turn up to fit a window just contestant lies. Left a customer who has cancer and a pregnant wife in an unsafe house with a boarded up window for to weeks!
Update: Not even a sorry by phone! This build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
13 de julio de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Dear Steve,
We are deeply sorry to hear about your negative experience. Your feedback is very important to us, and we recognise your challenging personal circumstances. We take any concerns very seriously and our team have returned to your project to undertake the necessary rectification work to ensure the finished product meets the high standards we strive to achieve. We apologise for any delays and lack of communication you’ve experienced, this is not reflective of our standards, and we are committed to delivering a high-quality project. Thank you for bringing this to our attention, and we apologise once again for the inconvenience and distress you have experienced.
Warm Regards, The Customer Service Team.
order to replace doors and windows.
I placed an order to replace doors and windows in April 2024. The technician came and to compete the job by 7 June 2024. After removing the old windows and doors they realised one of the door measurement was incorrect. They tried to adjust the door on the site, but it still rubs the celling when open it. Secondly the glass panel for the second door was never ordered or supplied.
They put a wooden panel to cover it and promised this will be done with in a week. No one turned out complete the job.
I raised this issue with the company and now all the issue resolved. Happy with the overall work. Both the fitters Marcus and Aaron has done a good job.
7 de junio de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good morning Vikram,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you've experienced with the installation of your new doors and windows.
We are deeply sorry to hear about the incorrect door measurement and the missing glass panel. This is certainly not the level of service we strive to provide. I assure you that we take your concerns very seriously and will address them immediately.
Thank you for your patience in resolving these issues and we are delighted the installation was completed to your satisfaction by Marcus and Aaron.
Have a very good day, The Customer Service Team.
Builders worked incredibly hard…
Builders worked incredibly hard professionally and tidied up after themselves.
Communicated well and made everything feel safe for us as a family when they were on site 👍
2 de mayo de 2024
Respuesta de Trent Valley Windows
Good morning Julian,
Thank you for your review. We are pleased the building work was completed satisfactorily and really appreciate your recommendation.
Kindest Regards, The Customer Service Team.
Well done
Everything went to plan and was done very professionally. I would definitely recommend Trent Valley Windows
10 de abril de 2024
Respuesta de Trent Valley Windows
Hello Linda,
Thank you for your feedback! Your recommendation is very much appreciated.
Warm Regards, The Customer Service Team.
Couldn’t even get a quote
Two weeks later and I’ve still not had a quote through after spending 90 minutes going through everything with their designer. Then they have the cheek to send me a marketing text (despite opting out of marketing contact) telling me ‘not to miss out’. If they can’t be bothered to send a quote through when they are wanting your custom, what’s the chances of them responding to issues after they have your money?!
16 de abril de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Hello Robert,
Thank you for sharing your experience, and we apologise for the delay in providing your quote. We understand how frustrating this must be, especially after investing time with our designer. This delay does not reflect the standard of service we aim to deliver, and we are sorry for any inconvenience caused.
Your feedback is important to us, and we are committed to addressing these issues promptly.
Many Thanks, The Customer Service Team.
Respuesta de Trent Valley Windows
Good afternoon John,
Thank you for your review and pleased we could assist. Please reach out, if you need any further assistance.
Kindest Regards, The Customer Service Team.
Trent Valley windows
Thanks to Trent Valley windows for the quality of windows and installation of my windows,very professional from start to finish,and good price,excellent job.
2 de abril de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good afternoon Glynn,
Thank you for your kind words and for choosing Trent Valley Windows. We're thrilled to hear that you are pleased with the quality of your new windows and the professionalism demonstrated by our team throughout the installation process. If you ever need anything else or have any questions, please don't hesitate to reach out.
Many Thanks, The Customer Service Team.
quality windows at reasonable price
22 de marzo de 2024
Respuesta de Trent Valley Windows
Good morning Mike,
Thank you for your great review, we are pleased you are very happy with the product and value.
Kindest Regards, The Customer Service Team.
Excellent job,good price
Excellent job,good price, excellent update though out the process, friendly and professional team.
22 de marzo de 2024
Respuesta de Trent Valley Windows
Hello Wavya,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our team's professionalism, the quality of our work, and our pricing. Keeping you updated throughout the process is a priority for us, and we're grateful for the opportunity to serve you.
Kindest Regards, The Customer Service Team.
Do your due diligence
I would advise anyone using this company to check the companies house records before paying a deposit.
27 de febrero de 2024
Opinión espontánea
Respuesta de Trent Valley Windows
Good afternoon Scott,
We understand that you had some concerns regarding the company. As discussed with a member of the team, Trent Valley Windows is a part of Unity Home Improvement Network Limited, which we hope has explained the situation has satisfied any concerns that you may have had. If there is anything further we can assist you with in the future, please feel free to reach out.
Kindest Regards, The Customer Service Team.
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