Trooli Opiniones 

I've been with Trooli for 24 months. My current contract was coming to an end, I called Trooli customer service team to see what they could do for me. I've now re-contracted for a further 24 months. Since installation (which was easy and very quick) every time I've spoken to the CS team, they have always been very quick to answer my questions. The speed and reliability of the service has also been 99% during the last 24 months.

Bel was fantastic. Polite, efficient and all round nice guy. Installation booked for next week so I will update my review if any issues but so far so good 🙂

the worst company under the sun, rude, dismissive, can’t even come up with one good point about the company, they treat there staff so badly that they don’t want to go to work on a day to day, management have zero idea what there actually doing, it’s a joke the company should be sued and all staff could be compensated, i’d love to have a chat with the ceo as i’m sure he knows nothing about his own company

Great service speed is consistent only had 1 drop in 2 years because another supplier went through the cable
Customer service are really good too

Have been using this service for 6 months. Moving house. Wasn't easy to get to the right department from the phone menu. But once I spoke to Connor he set up the move without fuss and in good time. Nice chap. Good product. Good company. Thank you

We were blown away by the level of customer service provided Trooli. We had initially booked Sky for broadband installation but they were having trouble trying to organise Openreach to get the full fibre to our house. With no clear understanding of how long it was going to take, we decided to contact Trooli to enquire whether they could do it quicker. Steven was incredibly quick to sort things out for us and followed up with us to make sure everything was ok. We didn’t get the names of the civil engineers but they fixed the issue in no time at all. Also a shout out to Graeme and John who did the internal installation quickly with no fuss.

Everything was explained to me and I didn't feel pushed into choosing the top package. I was advised on a mid range for my needs. Great customer service

What an absolute shower...........The internet service bit works-well done. But, my goodness the accounts/billing is a shambles. Service started mid may and as of yet I still have not had a straight monthly bill of £20 as expected ( and contracted). I had to chase for my June and up-coming July bills. Only to find they were charging me for a service that was cancelled at the start of June. Trooli had even emailed me to confirm this. However, this message did not reach their billing team. An hour of being on the phone/on-hold/called back and we may have fixed it. But not until at least August, due to billing cut-offs etc.Nice apologetic people, but let down by management systems I'd suggest. So, if you like phoning people , being on hold and not being billed correctly, Trooli could be for you. Id have preferred to discuss this with Trooli, but they don't appear to have any complaints process that is easy to find.

Shocking customer service!
After staying on hold for over 15 minutes on the retention line, I was met with a very abrupt agent, who when I mentioned I wasn't happy with my current contract, replied with... you're in contract until April 2027. If you want to leave early you'll have to pay the whole contract! Wow! No questions about why I wanted to leave or could they help more.
The same happened by email when I sent screenshots showing my line speed well below what it should be... once again, abrubt response... we carried out a line check and it's fine! These guys have sharply gone downhill in the last few years since we first signed up.

Great installation process with Graeme & John! They got everything up and running super quickly and were great at answering any questions we had!

Connor Wise was patient and listened carefully to all the question I had regards to the service. His responses were to the point, helpful and reassuring . Couldn't have asked for a better Telesales person. Thank you

Mykyle was brilliant, set up was easy. Will update on service once system is installed. So far very highly recommended. Thank you Myklye.

Despite the fact that we had to reschedule several times due to complications with our house move, when they did get here Graeme & John were super friendly and worked quickly and professionally. They made sure everything was working properly on my devices before they left and said to call if there were any issues and they'd be straight back out. 10/10.

Canoor is very supportive and explains all the options clearly. He is always polite, kind, and helpful. I really appreciate his patience and the excellent support he provide.

The agent Bel was very professional explained everything to me & very patient

Mikyle was courteous and knowledgeable regarding the Trooli products, specifications, and pricing. thank you.

This is my second 24 month contract with Trooli. It has to be said, their Customer Service Department used to be dreadful. Their Engineers and Installation Departments have always been nothing short of brilliant. My experience has been Customer Services have dramatically improved and now making Trooli a 5 star company.

Sinenhlanhla very helpful on the phone. Quick resolution to my direct debit details.

I was very happy with the service. Mikyle was very clear and precise. He explained everything. Double checked all spellings were correct. I felt at ease listening to Mikyle. Fast efficient service. Thank you

Very helpful staff. Professional installer. Excellent broadband- symmetrical up/download speeds. Very low latency. Recommended.