From the moment of ordering the customer service has been exceptional. Steven organised our install to coincide with our move in date, and kept us up to date resolving a blockage in the duct to our ne... Ver más
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Consulta las opiniones de los clientes
Extremely helpful and understanding of my situation, sorted all my issues within 10-15 mins. Very impressed. Even got 10% off their newest fastest WiFi deal! Very happy and will be staying with Trooli... Ver más
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Ver más
La empresa ha respondido
Swapping providers due to rubbish service previously. Bel took me through the whole everything brilliantly and explained things thoroughly. Looking forward to getting my service connected on Friday.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Escrito por la empresa
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Información de contacto
18 Kings Hill Avenue, ME19 4AE, West Malling, Reino Unido
- 03333446601
- sales@trooli.com
- www.trooli.com

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Helpful telephone call
Helpful telephone call. Mikyle was friendly and polite. He explained the process well and answered any questions. The setup procedure was explained efficiently, thank you.
The Trooli representative,Bel, was very helpful and explained everything in detail.
The Trooli representative,Bel, was very helpful
Sacha was brief and efficient
Sacha was brief and efficient. The installation is top quality and the service unflinchingly reliable.
Extremely helpful & understanding
Extremely helpful and understanding of my situation, sorted all my issues within 10-15 mins. Very impressed. Even got 10% off their newest fastest WiFi deal! Very happy and will be staying with Trooli 👌🏼
Shaun was great very helpful and done…
Shaun was great very helpful and done fantastic job
Fantastic customer service and great connection
From the moment of ordering the customer service has been exceptional. Steven organised our install to coincide with our move in date, and kept us up to date resolving a blockage in the duct to our new property. It was all coordinated perfectly and we had super fast symmetrical broadband 2 days after we moved in. Communication was Steven was great and he went above and beyond to keep us up to date with the progress. The install was handled professionally by Shaun and John who did a great job and they had us up and running in a couple of hours. Highly recommend Trooli, half the price of EE and 10 times faster upload speeds!
Efficient and friendly engineers…
Efficient and friendly engineers service is great too
Helpful and patient
It was very helpful and gave all the information we needed to make a decision and was patient while we made a decision
Lovely people,nice stable connection, that's all you need.
Shadai was lovely to speak to and
done us a great deal . We have been with trooli ever since it was available in Whitstable.
It's very stable and rarely do we have to do a reset of the router.
Just signed for two more years. Well done trooli.
Installed with no issues
Installed with no issues. Refreshing to see communication between delivery, road crew and installer. Was lacking with our previous telecom provider.
Faster too.

Respuesta de Trooli
Engineers very professional
Engineers very professional and connected us via fibre to a telegraph pole. wifi works better than previous one we had.
I spoke with a delightful lady called…MERCIA
I spoke with a delightful lady called Mercia who was very helpful and informative. She made the whole process very quick and clear.
Well done to Mercia.
Made switching very easy
Made switching very easy. Professional and friendly. Reassuring about the switchover. Thoroughly recommend Trooli on the basis of this experience.
Shaun and John were great
Shaun and John were great! Very friendly and helpful.
friendly and helpful
friendly and helpful. hope the service is as good as the customer service when it starts. special mention for Belmirro Khoza
Installation
Excellent service and really nice guys too. Very pleased
Shaun and John
Shaun and John came out to get my wifi from Rise set up and they were very knowledgable and friendly. John took his shoes off inside the house and Shaun wore boot covers inside, which was greatly appreciated. Shaun answered all my questions about the wifi and waited until I was sure the wifi worked before departing.
Great customer service
Great customer service with Sinenhlanhla. Dealt with my case with integrity. Many thanks form a satisfied Trooli customer. Mike.
Always amazing customer service and…
Always amazing customer service and interaction. Thank you Sinenhlanhla, you were a treat!
I just signed up with Trooli
I just signed up with Trooli. I was very happy to get through on the phone quickly, and speak to a sales advisor (Connor Wise) who was helpful and clear. I'm yet to have the service installed but the initial contact and contract set up experience has been very good.
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