Trunki Opiniones 

I can't fault trunki. I placed my order on Sunday I hadn't had an update. Emailed their customer service this morning Jasmine emailed back and explained the one I chose was out of stock. I had explained I'm going away on Sunday. She very kindly upgraded free of charge and my trunki is due for delivery on Friday. Great service

I recently bought a Trunki, for £45.00 for my grandson, going on holiday.
He's, only 2yrs, old and love's Diggers, So I told, my son, to order him the Digger Trunki, which was advertised as every Trunki, ordered online comes with a free neck cushion valued at £16.
Ordered on the 21/August/2026.

Good buy, we thought.
The Trunki, ordered arrived but with no neck cushion in the box, my son informed me.
So, I told, my son to email the Trunki company and let them know it is missing, thinking it wouldn't be a problem, they would send one out, I thought as it's been some kind of packaging error.

I was Disgusted and shocked, to hear back from my Son, that the Trunki Company, has responded with a terrible attitude, that the order has been completed and is now closed.

They will not be sending out the missing neck cushion, that is for children as advertised, as included with every online Trunki ordered.

I have bought the Trunki travel cases, for my other grandchildren in the past, I have followed this company since they were first advertised on The Dragons Den TV program and the strap snapped.
I still followed, and supported this company, but after this response, the company customer service, is very poor. I will never refer, or recommend this company ever again, with this kind of attitude, as a company that deals with products for Children.
Very poor, company I will advise potential customers to stay well clear and look elsewhere for alternative products

During the purchase on the website their are proudly advertising that their product are made in UK. When we received our riding luggage, on the label, it is marked as made in China. What a shame, we will never buy anything again from them.

Still yet to receive my custom car seat cover set. Ordered 20th of March 2026 stating that it has been processed. Reached out multiple times to Trunkis email. No response. I would like a refund if this is not delivered shortly.

I paid for 48 hour delivery and depended upon it. I got six dat delivery and when I queried this I was told to be patient.

We bought Trunki scooter 08-2024. It broke after 14 months (steering issue). While it's a shame that they don't provide spare parts, the customer service was responsive and they offered 50% refund first, and the full refund after another email exchange, which is fair.

My order still not delivered. Order goods Saturday 10.January 2026 today is 15 January and my order has not arrived. I have cancelled my orders and refund my money.

23rd December and our order has been cancelled. Luckily not a big purchase and not a main Christmas gift for our little one but it strikes me they’ve not got their ducks in a row. Don’t bother with them! Can get better or similar off Amazon.

What a terrible company, the founder being interviewed on BBC news this morning advocating using AI chatbots to interview candidates for jobs. Disrespectfully can't be arsed to speak to their candidates in person and letting a US bot decide who gets the job. Surely if one bot rejects a candidate, all bots at all companies will come to the same conclusion because it's the same AI. Just stupid, disrepectful to their staff. Are they monitoring and sacking staff using bots too?

Avoid this company if you expect them to award Nectar point via the Nectar app after making a qualifying purchase.
Shocking customer service, don’t think they even understood what I was talking about when contacting them regarding this issue.
Over a year since I made the purchase and between Trunki and Nectar, neither can sort this issue out,
And to add to it, trunki advised Nectar to remove points from my account which had never been awarded in first place
Pathetic company, and un-knowledgeable staff.

Apparently Trunki have stopped providing spare parts for their scooters due changes to warehouse setup. As a result I have no option but to throw away a scooter which just needs a small nut for the safety latch (tried searching local shops, but was not able to source)

Not buying anything Trunki going forward...

I cannot believe trunki does not offer replacement parts. My scooter Broke after 3 years of infrequent use after an Internal spring intended to keep the wheels straight snapped; should be a simple fix. But trunki’s solution is a 20% discount off a new product and A LOT of plastic going in the bin. What a waste. A replacement spring woukd probably cost 5p, but they confirmed it’s a bespoke design which is not available anywhere. 20% off a new product is not a solution. I’ll never buy trunki again. Not a sustainable company.

Fabulous customer service, we had a defective Trunki upon receiving the product, within an hour of sending an email a new one was ordered with no quibbles. It made for an excellent service and the team were friendly and apologetic!

I had a fantastic experience with Trunki's customer service team. They were friendly, efficient, and went above and beyond to help with my query. It's so refreshing to deal with a company that truly cares about its customers. The product is excellent too—fun, durable, and perfect for kids. Highly recommend both the product and the company!

Our son loves his Trunki scooter, which he has had for over 2 years. The steering spring eventually broke, and when I contacted customer service, along with a photo and the Halfords receipt, they sent me a replacement scooter, which I have received today (Tuesday, and I only sent the receipt by email on Friday).

I have seen some other negative reviews regarding a similar issue, where there was a negative outcome. Either they were unlucky, or Trunki have taken this feedback on board, as I have been very impressed with all the communication along the way, as well as the rapid resolution once I had found the receipt! All emails responded to on the same day, and sometimes outside of working hours.

LOLLLLLLLL

Commande livrée rapidement et conforme à la description. Je recommande. Ma fille a adoré !

Peut être protéger la petite valise avec du papier bulle ou autre car le carton a dû être abîmé durant la livraison et était déchiré. Heureusement la valise n’avait rien.

Ordered the Dudley Dinosaur Trunki for my child for Christmas, only for it to be broken upon delivery. This was supposed to be my son's main Christmas present so he, of course, was very disappointed. When it came to contacting Trunki, the options were limited to: an email address. I wrote them an email immediately detailing what had happened with pictures attached as evidence. Two weeks went by and I heard nothing. I emailed once again, in case my email had somehow gotten lost in their system, but still no response. We are now over three weeks in without a response. I have since emailed again. I shall excitedly await to once again not receive the remotest response. With no other way to get in contact with them, I am stuck with 60€ of broken suitcase with no way of returning it and/or obtaining a refund.
All in all, their customer service is apparently non-existent and my child had to forgo their Christmas present. Very, very disappointing indeed.

With 14 years experience within the customer service sector, Trunki ‘support team’ is probably the worst I’ve encountered. Really quite unprofessional and brash.

For parents ordering things for their children for Christmas, please be aware they don’t package the item in anything discreet, it’s just the item box. So that scooter my son asked Santa for? Yep, he saw that being handed to his Mum by the postman. Trunki’s response? ‘Well the damage is already done.’

Such rubbish customer service.

Bought as a present but changed mind. Spoke to Trunki who said I will need to send it back as they can’t cancel the order even though it was not sent out! Sent back by paying for own postage, and no response from Trunki. Emailed numerous times no response and then even when they did response such rude customer service. Claimed they did not receive the parcel even though there was a clear picture of it been delivered. Had to end up making a claim via postage company but Trunki were so unprofessional and couldn’t care less as they had got the money. Never again will I ever purchase anything from them !!!