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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a great place to buy a bag from! From the moment I ordered my bag to the delivery of my bag I received an exceptionally excellent service from Lucy at Tusting. I would highly recommend buying a b... Ver más

Valorada con 5 estrellas sobre 5

Brilliant customer service from Lucy and team. I wanted to buy a couple of small items in Crimson, a colour which wasn’t showing in the new season Autumn colours. The glasses case and credit c... Ver más

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Valorada con 5 estrellas sobre 5

I have just received the brown butter Swift tote. The rich heavy grain pebbled leather and clean lines make this an understated but beautiful bag. The rounded handles feel comfortable on my shoulder,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beautiful quality, value and exceptional customer service - personal and genuine. Purchased the Mini Holly in Tan and Journal cover in Sunset. Placed my order on a Friday and it was delivered to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos y equipaje
  2. también en la categoría
  3. Tienda de bolsos de mano

Escrito por la empresa

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(98)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is the first time I have purchased…

This is the first time I have purchased from this company and from start to finish they were first class, the website is easy to use and delivery was excellent, I was kept updated with my order throughout. My handbag is exquisite, beautifully made and I use it everyday, couldn’t be happier, by far the best handbag I own.

26 de agosto de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for taking the time to leave this lovely review. We are so pleased you found your way to us and delighted that your first Tusting bag has been such a great hit with you. We really look forward to welcoming you back when you are ready for another purchase.

Valorada con 5 estrellas sobre 5

Exceptional leather and quality

I bought the folio with handles, exceptional and slim design. The interior really shines and contrasts well with the black color I chose. Definitely understated and stylish at the same time. Construction of both stitching and zippers shows it will last a long time if not outlast me! Would highly recommend.

30 de julio de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for taking the time to write this great review of your Westminster Folio, we’re delighted to hear that you are so pleased with it and hope you enjoy using it for many years to come.

Valorada con 5 estrellas sobre 5

Tusting Handbags — Simply Gorgeous

Tusting handbags are stunning. Exceptional quality, classic styles, and beautiful colors. My personal favorites are the Holly and the Mini Holly. I own three, having just purchased the Mini Holly in Lavender suede. I know I will be getting more — they are the perfect size. Roomy enough for my personal items yet not too large and heavy. Plus, they go with everything. Tusting’s customer service is excellent. Always helpful, friendly, and professional. I own many designer handbags but, Tusting is my go-to choice.

2 de julio de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the lovely comments Hollis! We really appreciate the great feedback and will make sure the whole team see it. We look forward to welcoming you back soon.

Valorada con 5 estrellas sobre 5

What a lovely bag

What a lovely bag. I had been looking for a mini bag for some time and the mini Holly ticked every box. It was speedily delivered with instructions on care. The follow through was a lovely touch

6 de junio de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much Gill, we're delighted you are so pleased with your experience. Let us know if you ever have any questions in the future!

Valorada con 5 estrellas sobre 5

Perfect gift for a discerning gentleman …

I bought the leather monogrammed trinket tray and sunglasses case, for a gentleman who is very particular and appreciative of a heritage brand. They are perfect in every way.

7 de junio de 2024
Opinión espontánea
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Respuesta de TUSTING

Dear Fiona, thank you so much for the lovely feedback, we're delighted to know that we have hit the spot with your very particular gentleman!

Valorada con 5 estrellas sobre 5

Bespoke Hettie…

I have just received my bespoke Hettie & it is just stunning. Lucy in customer services was excellent in her recommendations & sourcing a variety of samples for me to choose from.
I definitely recommend Tusting for quality & service.

3 de mayo de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the great review, we're delighted you are happy with your bespoke Hettie and wish you many happy outings with it! We'll be sure to pass on your kind feedback to our staff, especially Lucy. :)

Valorada con 5 estrellas sobre 5

The Holly Handbag is the perfect retro bag!

I have been looking for years and years for a 1950’s style handbag that holds more than a lipstick! The Holly handbag is such a high quality bag with perfect styling…I love it! I want it in another color! I am located in the U.S. and my handbag arrived in a matter of a few days, perfectly packed…so beautiful! I really appreciate it that Tusting makes their products in the UK. The care and craftsmanship really shines when it comes from their home country. Thank you Tusting!

4 de abril de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you for the wonderful review Jo – we love that you have found us and look forward to welcoming you back for your second Holly!

Valorada con 5 estrellas sobre 5

Great Quality & Customer Service

I recently purchased Tusting Mini Holly in Taupe. The customer service is exceptional. Unlike those big-name brands, Tusting cares about the customer and also follows up with me to make sure I am happy with the bag. The bag is well-made. I love it.

26 de marzo de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the lovely review Rosanna; we're so happy you have joined the Tusting ownership family!

Valorada con 5 estrellas sobre 5

A part of my heritage

Pictures cannot do justice to the products and overall experience of receiving your own Tusting bag.

The leather is exquisite (kissable!) and their customer service is prompt and extremely human (as opposed to robotic responses from other companies). The quality of their bags is on par with major luxury brands- you have to get one for yourself to understand.

Their bespoke services are unlike any other brand that I have come across: I was able to get my late father's handwriting debossed in gold in the bag I gifted to my mother. I am now in discussion with the team for a possible third bag (I got out first bag less than a month ago) to see if I can use a piece of clothing belonging to my late father to line a completely customized bag for myself.

25 de marzo de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for your kind review Thulasi; it's been our great pleasure to help you with such thoughtful purchases, and we look forward to doing so again soon.

Valorada con 5 estrellas sobre 5

Amazing Quality and service,

Amazing Quality and service,
always lovely to support local British companies,

18 de marzo de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for your kind review and support - we really appreciate it! We look forward to welcoming you back soon.

Valorada con 5 estrellas sobre 5

Pretty purse

The website is so easy to navigate. I found the purse I wanted and the color is gorgeous.
The size of the purse is perfect for me.
Absolutely love the quality of the purse and will definitely purchase again.

23 de febrero de 2024
Opinión espontánea
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Respuesta de TUSTING

Hi Kerry, thank you so much for the wonderful review, we're so pleased you love your bag and look forward to welcoming you to Tusting again soon!

Valorada con 5 estrellas sobre 5

Awesome products & awesome service!

Awesome products & awesome service!
I just love my Stamford in burnt orange (super fit) as well as the GreyFox Backpack (best style ever). Both items with the best possible quality.

23 de febrero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the great review Ulrich, we're delighted that you are enjoying your bags. Please keep in touch and we look forward to welcoming you back to Tusting very soon.

Valorada con 5 estrellas sobre 5

Recently bought the Cardington bag (my…

Recently bought the Cardington bag (my third purchase from Tusting), and I'm so so pleased. Beautiful quality leather, wonderfully made, feels like it will be a piece that will be with me forever as it will age so well and is an understated design. Love the fact that there is a repair service - by the same craftspeople who make the bags - so really is the opposite of fast fashion. Also love the fact that this is a 5th generation family business, and the bags are made here in the UK in their own factory. The personalisation option (either with initials or with a message inside the bag) is also a really classy option - particularly great as a gift. I know I wiil be back for a fourth bag at some point.....!

15 de enero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the great review. We love being able to provide lifetime connection and care for our products and it's great to know that it matters to our customers too - thank you.

Valorada con 5 estrellas sobre 5

Overseas online purchase

Purchased two bags online to be sent to Hong Kong. Both bags arrived timely and in perfect condition. Very happy with the quality. The colours of the bags were exactly as shown on the website.

1 de febrero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the five stars - we're delighted you're happy with our bags and service and look forward to helping you with another purchase soon.

Valorada con 4 estrellas sobre 5

Great customer service

Great customer service! I have bought a few bags, one (regular Holly) was exceptional quality, the other (greta) had an issue with the magnetic closure, however, it was it still beautifully crafted. The leather quality is outstanding and the prices are fair. Only reason I go back to them, even though one bag had an issue, is their amazing customer service and leather quality. I highly recommend. Reason for 4 stars is due to the greta bag having an issue with the magnetic closure; it wasn't strong enough and would cause the bag to easily open up. I had to return but they made the return process easy.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de TUSTING

Thank you for your kind review Shana, glad we were able to sort out the unfortunate magnet smoothly for you!

Valorada con 5 estrellas sobre 5

I purchased a full set of WNU x Tusting…

I purchased a full set of WNU x Tusting Weekend Holdalls for my wife's birthday. She loves the bags and I was very impressed with customer service and delivery.

8 de febrero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for your review Adam; we're thrilled your wife loves the bags - what a great birthday present! ❤️

Valorada con 5 estrellas sobre 5

Sensational Mini Holly handbag.

Although i was told the mini holly bag was out of stock and i’d need to wait a few weeks( it was over Christmas holidays so was expecting a delay) to my surprise it arrived tracked, signed for and was beautifully packaged with its dust bag way sooner than expected. It’s elegant, petite, beautiful and stylish, surprisingly spacious and definitely an heirloom for the future, well worth the wait! Quality is stupendous.
Service was friendly and excellent- informing me of delay and follow up emails to check i was pleased with purchase. It’s a fabulous bag and it really feels like a bespoke service you get from an understated but excellent British family business. Highly recommend.

1 de enero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you so much for the lovely review and it's wonderful to know that you are enjoying Mini Holly! We look forward to welcoming you back soon.

Valorada con 5 estrellas sobre 5

Fantastic Customer Service

Tustings provided fantastic customer service in the run up to Christmas to ensure that my purchase was delivered on time. They kept me updated on a regular basis and provided reassurance! The Tusting's handbag is absolutely gorgeous and has been very well used by my wife since Christmas Day! Tustings have been a pleasure to buy from.

11 de enero de 2024
Opinión espontánea
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Respuesta de TUSTING

Thank you, Michael, for the lovely review; it's great to know your gift hit the spot and you enjoyed our service. We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Beautiful leather

I have looked at your handbags and decided on Mini Holly in Pecan . Contacted customer services with a query whether in stock, length of strap and despatch as nearing Christmas. Reply was quickly received and order made. Bag arrived, day after order placed, with a little extra, Ladybird flew out of the packing tissue.
Beautiful leather and design. Sits nicely in the hand and
a light cross-body.
Perhaps a nice addition to the collection would be a small purse to fit inside with wallet, space for cards and
coins.

14 de diciembre de 2023
Opinión espontánea
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Respuesta de TUSTING

Thank you for the lovely review Sue, it's great to know that your Mini Holly arrived safely, though we're not sure how that little stow-away snuck in! Hopefully, it is a good omen, and you will enjoy the bag for many years. We'll certainly look at adding another purse to our range if our Coin Purse isn't quite big enough for your needs, thank you. :)

Valorada con 5 estrellas sobre 5

Cannot recommend Tusting enough!

Tusting’s bags are so chic and timeless. Outstanding quality, traditional British design but with a cool twist. Love their partnership with India Hicks too…on my third bag and counting!

But the best thing by far is Tusting’s customer service which is next level. In this day and age when everything feels so transactional and impersonal, when even “luxury” brands make you queue up outside their stores as if waiting to buy a loaf of bread, the Tusting family and their team make you feel like one in a million every single time you reach out to them. This is true luxury to me, thank you Tusting!

8 de diciembre de 2023
Opinión espontánea
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Respuesta de TUSTING

Thank you so much; what a great review, and it reassures us that we're doing just what we set out to do. We look forward to welcoming you back very soon.

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