UK Gaming Computers Opiniones 

When my 14yr old asked for a gaming PC for his birthday I was suddenly very aware that I was out of touch with what was needed. I found UK gaming computers online and read their reviews. I am so glad I did, from my initial call I was filled with confidence. The staff were helpful, knowledgeable and didn't try to upsell anything. They listened to what my son wanted, discussed budget, made adaptations where necessary and designed the best pc for him. The information on timescales etc was informative and clear.

Following the sale I had a question about something and again the response was prompt, and helpful.

I cannot recommend these people highly enough. They clearly know their stuff and my son (who is a stereotypical teenager) was also very impressed!

UKGC are the best on the market. I finally made the plunge from console gaming to PC and i did extensive research into whats what and whose who, and UKGC were fantastic.

In the end i went for the "Enforcer" as a starting point and upgraded most of the system from there on their website, with a few phone calls to their team asking for their recommendations. In the end i changed the case, upgraded the RAM, SSD's, GPU, added some RGB (because who wouldnt want that right?) to fit my needs and desires.

From the start with my enquiring into which system would fit my playstyle, the team there had extensive and immediate knowledge and were very thorough in helping me get the absolute best for my budget, without upselling and trying to get me to pay more for something that i perhaps wouldn't need or utilise fully. This to me was a huge selling point, as lots of companies just try to get you to spend as much as possible, and this approach was both refreshing and built up my trust with the company.

The integrity of this company would be great for anyone else looking to get into PC gaming but aren't the most technically proficient people, and the personal touch of just being a phone call away without having to sit in long phone queue was an added bonus.

Throughout my ordering process i was emailed at every stage of the build process which further put my mind at ease.

Upon receiving my PC, the build quality was immediately apparent. It had been very well packaged to avoid any possible damage. The cable management was top notch, and the system itself runs like a dream, running all my games at ultra settings.

I did have a slightly query with the team, as i decided to install windows myself, and they were more than happy to help over the phone.

Spending large a large quantity of money on a PC can be daunting, but UKGC made the entire process as stress-less and reassuring as possible, and i would recommend to anyone without a shadow of a doubt.

***BEWARE - SINCE POSTING THIS REVIEW I HAVE RECEIVED A LETTER THREATENING LEGAL ACTION AND DEMANDING THAT I REMOVE MY REVIEW. THIS SIMPLY ADDS FURTHER WEIGHT TO MY FEELINGS ABOUT THIS COMPANY AND ITS LACK OF CUSTOMER SERVICE AND BUSINESS PRACTICES.***

I will not remove my review, as it is a fair reflection of my opinion of this company and the experience I received as a customer. I also believe in free speech and the importance of the rights of consumers to be fully informed before spending their hard earned money. I have however, edited the review to make it clearer and more simple in regards to my specific case.

The problem that caused my initial complaint:

I had a horrendous experience with this company after purchasing a gaming computer for my son. The spec was based on advice they gave over the phone. I advised them that my son wanted to play Fortnite online with his friends. The machine never worked properly for any extended period of time, with blue screen crashes, boot failures and black screen complete death.

After lots of phone calls I was asked to open the case and reseat the RAM. BEWARE - this will void your warranty in their eyes despite their request to do it, and the machine being faulty within the warranty period.

They had no idea what the fault was, and also got us to reinstall windows and swap out peripherals. Eventually they conceded defeat and I had to return the machine at my cost.

The next problem was that they had decided the spec of the machine didn’t work, the tech support guy advised that they no longer offered that build as it had proven problematic (combined graphics card) and told me I’d need to upgrade. I paid an extra £500 for dedicated graphics card and more RAM, they replaced a board at their cost.

Machine worked fine for a short while, then the same issues again. Random intermittent boot problems and crashing. I stupidly blamed my son as it happened after he reinstalled latest drivers for the new graphics card. Tech support agreed and had me install software to strip it all off and start again. It didn’t cure the problem. The tech guy said he was intrigued and would like to have the machine to test. I sent it back again at my cost. Due to work commitments and my son giving up and going back to his PlayStation, it was several months after the machine had been returned when I got around to it. Had to buy a box online to ship it in etc.

Tech support decided it was faulty RAM, fixed it and sent me a bill. Warranty was invalid due to the case being opened and they claimed it was a NEW fault due to the time involved despite the same symptoms shortly after the first fix.

Then started the most bizarre ‘customer service’ I have ever experienced when I complained. Eventually suspecting a rogue manager, I contacted the owner and got the same appalling attitude. They went to great lengths to belittle me, whilst demonstrating their legal and moral superiority. Anyone who knows anything about good customer service knows that you don’t quote policy at a complaining customer.

After the machine was finally fixed, They charged me £60 for 1hrs labour and said the rest was goodwill. My comment was that the machine hadn't worked properly since purchase, and that I felt the £60 should have been waived. This is the point at which the experience deteriorated to the worst level of customer service I have ever encountered.

My complaint with the company's manager and owner was all about their attitude and unwillingness to accept that the machine had never worked since purchase, and that they had not taken into account the original build spec, that had since been discontinued due to know issues.

Let me be clear that my Trustpilot review and rating is a result of the attitude of both the tech support manager and the owner since the fault was resolved. They hide behind T's & C's, quote policies and refer to emails they have sent as a reason for not verbally informing you of anything over the phone. This includes charges incurred, and their determination that your warranty is void.

My negative experience and this review could easily have been avoided by UK Gaming Computers simply recognising that my experience with them was not good. Unfortunately, they decided not to

My advice is to avoid them.

I ordered from UKGC a few weeks ago, and so far I couldn’t be happier with my new PC! The build quality is amazing, and I feel like the service they offer is really decent!
I ordered with them based off of the reviews on here, so I’m happy to now be able to add my own good review to hopefully help others decide to shop with them 😊🙌

Having purchased my previous gaming computer through UK Gaming Computers 11 years ago I was so impressed with the service and reliability I decided to upgrade to the Enforcer. It hasn’t disappointed, I have been impressed with the quality of the graphics, the quiet and smooth running and overall gaming experience. It has completely surpassed my expectations. I highly recommend this company to anyone.

There’s a gaming pc and what can I say I’m not disappointed in the slightest every box ticked

Whole process was logical, systematic and reassuring. Including excellent website, communication during the build, information on shipping and dates, instructions on how to unpack and install PC. As well as quality of PC. Would recommend.

My recent purchase of a W.O.W based computer with a few personal upgrades really is a Wow , the service and build time was excellent and i liked being informed every step of the way, set up was easy and fully explained, Anyone thinking of a new computer should give them a serious look , very easy to chat to them and help with your own requirements, I highly recommend their computers and service.

Fantastic product and service this is the 3rd gaming computer we have brought for my son from UK gaming computer upgrading each time. The first one brought some 10+ years ago is still going stronge as it was passed on to his cousin who loves it. The service was excellent as always was kept informed about the progress of the build and delivery with out having to ask all round great experience.my son is now 18 and can afford to pay for his own computer and I am sure he will stick with UK gaming.x

Amazing service!! As a middle aged mum who knows nothing about gaming PC’s (or even computers in general) the task of getting an excited 11yr and old wannabe gaming you-tuber something with the wow factor seems daunting to say the least….. yet here I am 4weeks down the line, having ordered, upgraded and put together it all with no issues whatsoever!!!
Great easy to use website with perfect explanations of what all the parts are for. Great communication and updates whilst the order was being completed, and fab guides on setting up! Thankyou so much! I have one happy happy boy!!!
All of this, and massive value for money in comparison to what you would get from high street chains!!! Would definitely recommend!!!

i went down to inquire about upgrading my pc the member of staff john was very polite and helpful, they explained everything very clearly and gave me a lot of different options, about how to upgrade and prices that fitted what i was asking and also fitted my budget.

this to someone who knows nothing about pcs was very helpful and gave me a good insight to what i was purchasing.

overall 5-5 stars for this company's customer service
thanks guys.

I am not the a PC specialist but before purchasing my PC I have made a basic research and found UK Gaming Computers to be a great place to build your PC. One thing that impressed me the most was how with every component they have a bit of concise information to understand it better. I found that very helpful with figuring out what I need and want in my PC. Once it is ordered they inform you about every step of the process which is very reassuring, especially since you put a lot of money into it and then you just wait. It eased on my excitement/anxiety. Overall the build was constructed fairly fast - probably lucked out with components that are in stock since there is a big shortage. It arrived in very safe box (2 in fact) and it was clear they paid extra care to make sure my computer would arrive safely.
After that the setting up was fairly straightforward. I run into a little issue because I installed my OS on HDD instead SSD and my performance suffered a lot, to a point where I was worried about my purchase. So I contacted the company and got reply within 24h with tips how to fix it and BAM the computer worked like magic and fulfilled all I hoped for. I am using it specifically for Blender (3d software) and it is working smoothly for the most part. Once I get to complex shapes and geometry I can tell it's struggling however, bear in mind that I have the cheapest build I could afford that would fit into minimum technical requirements ( my build was £950) I also use it to play Borderlands 3 which runs smoothly so all in all everything that I need from the PC runs as it should.
So overall - the website, the shipping and building, the customer service is all top notch from my experience. I have been using my PC for over a month now and everything is working perfectly so I would 100% recommend this shop! Looking forward to upgrade my PC in future with them.

Fantastic company, Very pleased with the computer. Great communication and product tracking.

Nothing but good things to say about UKGC..

Their website had a slight malfunction when I first tried to order, but was dealing with an Ops Manager, Kain.. So from when I was able to re-place the order Kain kept me updated of the latest, answered any questions I had and was generally great all round.

Kyle the engineer who built my system left updates to let me know how the build was going.

Very impressed with the final build, and to top it off you get a 6yr warranty included, which is great!

Cannot complain, thanks UKGC!!

I was desperately looking for an upgrade (I was still running an old 1070) and decided to take the plunge with these guys. Glad I did. Computer turned up, built extremely well, runs better than promised, and so far, no problems whatsoever.

Had a few issues with the ordering process, but contacted the staff and they helped me out with zero fuss, and put up with my panicked e-mails when I realised I'd ordered too many fans etc.

Couldn't be happier with my choice. The only complaint I can think of, is that it was a real heavy box. That's literally it. The box it arrived in was heavy. The only thing I can think of to complain about, is that a box was heavy. But I'm really clutching at straws with that.

Go for it.

Amazing service amazing product

Excellent service. PC runs like a dream. Instructions and care advice very simple and easy to understand. Fast delivery & excellent customer service. Will be using them from now on.

Edit: Below is my initial review which I am leaving because it does reflect the initial frustration in the whole situation.

My edited review is that £80 was payed to get the pc back and to pay for their hour of labour. We received the pc back and it’s in a state where the network will occasionally work but there are times where I have to use a separate wifi USB adapter; the pc (besides the network) works absolutely fine. The only strife my family really had is not being informed beforehand of the price to be paid if I wanted the pc to be checked over and the price afterwards if I wanted the pc shipped back.

All I want to say to buyers is that the pc overall is great. If you have problems, however, be prepared to pay for it to even get it checked out and therefore pay for any labour hours. Also be prepared to pay if you even want the pc to be shipped back.

Sorry if it’s not clear. I’m stressed :)
—

Original review:
My PC (despite being ordered with a network card) is not connecting to my network. We know it’s not my wifi because upon getting a USB wifi adapter, it connects just fine but that’s not what I was guaranteed when buying it.

In fact, after sending it back (the delivery costing over £50) they claimed nothing was wrong with the PC and then charged me £60 for their labour hours as well as if I wanted my pc back I needed to pay an extra £20? My PC was bought for ~£800? Now you’re saying I have to pay an extra £100 just to get my pc back? A Pc I already payed for???

I have screenshots of my PC’s network not working. I have screenshots for my PC saying none of the hardware is connected. On top of that I do have a 6 year warranty. I have evidence of my PC clearly not working, why am I paying an absurd amount just to get my PC back?

If this isn’t maddening enough, I had already (in the past) sent my network card to be checked over only to get a “sorry our employee is off, we’ll just send a new one” only for it to STILL not work. That’s even more money spent :)

Excellent guidance initially when I described my budget and needs. Website easy to use and easy to customise builds. Order built and shipped in less than a week. Very pleased the the end product. Excellent service!

My £4000 Pc broke 3 times in one year. The third time the water tube exploded in all the computer in 10 minutes after I received it from them, taking down the energy in all my apartment. The 6 year warrantee only cover couple of things so every time they repaired it ,we had to pay. If I could just take the time back before buying it I would definitely do it .