No pressure selling in the shop.We were left to browse until ready. Flexible fitting dates and happy to store carpet until we had room decorated 2-3 weeks later. Slight hiccup with fitting day due t... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... Ver más
La empresa ha respondido
I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... Ver más
We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de alfombras
- Tienda de muebles para dormitorio
- Tienda de pisos
- Tienda de muebles
- Tienda de mobiliario para salones
- Colchonería
Escrito por la empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito por la empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Información de contacto
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, Reino Unido
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4,6
Excelente
12 mil opiniones
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Ha contestado el 97% de las opiniones negativas
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Really helpful staff
Mark and Darren were fantastic, Really helpful staff, made everything seem simple, and a great selection of products!
11 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Scott, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Let down by subcontractor fitters
Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos of defects over to the shop prolongs the wait for a decent floor. Hopefully they will get it right on the third attempt. May update if things are sorted.
10 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Good afternoon Alison, thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the service you received in store. However, we're very sorry to learn that the fitting has not met the standard either you or we expect.
We completely understand how frustrating it is to have to wait while issues are resolved. Requesting photos helps us assess the situation as quickly as possible and ensure our fitting team has the information they need before attending, so we really appreciate your patience throughout this process.
We're committed to getting your floor finished to the standard it should have been from the outset, and we'll continue working wit the fitting team until this is resolved. Thank you again for your honest feedback, and we hope to restore your confidence by achieving the result you expected. Please don't hesitate to contact customerservice@unitedcarpets.co.uk if you need any further assistance, and our team will be more than happy to help.
Kind Regards
The United Team
Excellent service 😀
From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly.
CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst doing what we asked of him! 10/10
19 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Heather, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Boston store could meet your expectations and provide you with an excellent service throughout.
We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Have a wonderful day.
gary was very helpful
gary was very helpful, approachable, and made for a swift and easy purchase. very happy
9 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Joshua, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great company
Great company, very efficient, excellent quality and very competitive price.
Staff were extremely friendly and helpful. The carpet fitter was excellent and very professional.
I would highly recommend this company and would definitely use them again.
8 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Mrs Stanley, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stechford store could meet your expectations and provide you with an efficient and excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Have a wonderful day.
Excellent service from ordering to…
Excellent service from ordering to fitting I went for cheapest option due to finances but it was still fantastic quality carpet! Will definitely be going back thank you
9 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Juliet, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Nuneaton store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future. Have a wonderful day.
Got laminate from them with underlay…
Got laminate from them with underlay and edging didn't use it all had 3 boxes left over they wouldn't take them back won't be using them again.
20 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Mary, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Scunthorpe store has not met your expectations. Please could you email customerservice@unitedcarpets.co.uk with your name and order details and we will look into this further.
Kind Regards
The United Team
Great service in store
Great service in store. Followed by great fitting of the carpet, by an experienced fitter who gave advice on further carpets
30 de mayo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Karen, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Mansfield store could make your experience with us a positive one with great fitting and advice.
Thank you so much for the recommendation. Take care.
Very accommodating with a time that…
Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters.
Great value for good quality carpets.
Professional, helpful and efficient.
Going back soon for my front room carpet. 🙂
18 de mayo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Jane, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Southport store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future for your front room carpet. Have a wonderful day.
Carl was amazing really friendly very…
Carl was amazing really friendly very good customer servce
8 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Lauren, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Rotherham store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Didn't fit the gold bar just left the…
Didn't fit the gold bar just left the cushion floor cut had to phone them up as I had paid for it asked for white sealant and they put clear down so had to do it myself
24 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Mark, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. This is not the level of service we strive to provide and understand your frustration completely.
We would like the opportunity to improve your experience, please contact our Wrexham store directly so they can look into these matters for you and rectify any issues.
Kind Regards
The United Team
Great as usual.
Great as usual! Good service in store and great fitters for stairs and hall(carpet and laminate). Professional and knowledgeable staff - will always go to United Carpets…
3 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Lynn, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the fitters could complete the job to such a great standard.
We look forward to welcoming you back in the future. Have a wonderful day.
Quick and easy they were very good
Quick and easy they were very good
8 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Leela, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Recent fitting…
Excellant service from home measuring to fitting. Would highly recommend
25 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Mary, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Boston store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
They have fitted the wrong carpet
They have fitted the wrong carpet. Looks the same but not the same quality, it's a cheaper version off the one we ordered.
23 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Good afternoon Doreen, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Preston Store has not met your expectations. We would like the opportunity to look into this further and rectify any issues. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Excellent customer service!
Excellent customer service!! Gave really great advice
8 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Jemmani, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service and so helpful
Fantastic service and so helpful. Would def recommend.
1 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Lee, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Rochdale store.
Thank you so much for the recommendation. We hope to assist you again in the future.
1st day carpet due to be fitted after…
1st day carpet due to be fitted after 12pm. Carpet fitter called yo say they were 5 minutes away at 8am. They refused to fit in the afternoon so it was postponed.
2nd time the carpet fitter fitted a carpet without underlay. This was clearly on the invoice.
Finally got it fitted on the 3rd attempt.
I do not recommend the company communication or the carpet fitter I'm afraid
25 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Good afternoon Vicky, thank you for taking the time to leave your feedback.
We sincerely apologise for the experience you had. We understand how frustrating it must have been for it to have taken 3 attempts to get your carpets fitted. This is not the level of service we strive to provide and your comments will be shared and passed on to our management team to prevent this from happening again.
However we are glad to hear that we was able to resolve the issues with the underlay and get your carpets fitted for you at a high standard that you are now pleased with.
We hope you enjoy your carpets in many years to come.
Kind Regards
The United Team
Great to deal with
Great to deal with, really helpful and professional. Highly recommend
5 de julio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Gary, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Worksop store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
The Preston store is excellent
The Preston store is excellent, the team are very professional and I would highly recommend you visit the store and get a great deal.
28 de junio de 2026
Opinión espontánea
Respuesta de United Carpets & Beds
Hi Brian, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Preston store.
Thank you so much for the recommendation. We hope to assist you again in the future.
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