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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unprofessional run by a young lad who's parent bought the business for him. Generally young staff with poor customer service. One of the female staff is regularly seen driving round hoole using... Ver más

Valorada con 1 estrellas sobre 5

They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I mov... Ver más

Valorada con 4 estrellas sobre 5

I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them. So don't waste your... Ver más

Valorada con 1 estrellas sobre 5

Tough and heartbreaking story on BBC news, 6pm Tuesday 15th November. I lived with similar conditions - white rot around the sink - the most precious area for food prep. After repeated reque... Ver más

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1,4

Muy malo

TrustScore: 1.5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(749)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful

I found all the staff to be very helpful, would definitely use their services again.

8 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service
The team at Urban went beyond my expectations with their knowledge, support and efficiency as well as with their time, energy, patience, empathy and guidance, just brilliant.
Thank you Dan, Adam and Olivia and everyone else in the team you have always been a phone call away seven days a week and it has been super to meet you at the National Landlord Association meetings.
I will defiantly be using Urban again to rent out my property and I fully understand why Urban have won so many awards.
Thank you so much
Catrina

24 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I chose the premium package as it was…

I chose the premium package as it was the first time I rented out my flat. I found them very helpful and efficient and will definitely use them again next time around. I would go for the same package again as the ability to sign the tenancy agreement online saved a lot of time and hassle.

22 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

The website was very easy to use and…

The website was very easy to use and enabled me to advertise the property in the way that I wanted to. It was reasonable value, and as a bonus, I had lots of enquiries and three sets of people wanting to rent the property. It was also easy to pause the listing and to take it offline. I will use the service again.

11 de agosto de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Save time and money and use online agents.

I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them.
So don't waste your money with agents and use websites like this to find your next property.
Urban is more expensive than others so I wish they reduce their prices accordingly.
Otherwise great company to deal with.

6 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful, easy website.

Very helpful, easy website to use, i particularly like that they are available 7 days a week. Answered my queries regarding clauses for AST quickly. Professional and friendly staff. Received lots of queries, liked that I got them. Via SMS and email. Will use again.

6 de agosto de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good manners lacking

I am sure Urban does a very good job for its sellers & landlords. However, my experience as a potential buyer was not good. Having put in an offer for a property they were selling I received a response from Urban that the vendor was having one more viewing and would get back to me after that - so far so good. After that there was no communication from them, in spite of me contacting by phone TWICE and being told they would get back to me which THE DIDN'T. A few days after this ( a Saturday) the property was no longer on the market. When I contacted them on the Monday - bearing in mind urban functions 7 days a week- they said yes another offer had been accepted and that they had intended to get back to me - knowing their previous record I wonder when? I realise Urban's commitment is to the vendor but they need to treat potential buyers with respect and basic good manners

6 de agosto de 2018
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Pixie

You are right, we are passionate about service levels to our clients, but we also take great pride in all customers experiences including tenants and buyers.

This property had multiple offers and we agreed the sale, in principle, last thing on Friday. The negotiator did not notify all unsuccessful parties involved until Monday.

We try to maintain consistency with negotiators so customers know who they are dealing with. However, thank you for your feedback that the weekend shift could have been tasked with this. We will certainly investigate our processes with regards to this instance.

Please accept my apologies for the slow communication to you.

Best of luck with your property search and please feel free to reach out to us directly if you have any further questions.

Regards

Adam Male

Valorada con 5 estrellas sobre 5

Been using Urban (Sales & Lettings)…

Been using Urban (Sales & Lettings) from the very early days and several years later, still use them and easily recommend them - especially if you’re a self-managing multi-Landlord like us - can’t go wrong, value for money, easy to use systems and accurate info gets texted to my mobile immediately when someone enquiries about a property:)

6 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Support

Excellent support and a great alternative to using 'local' letting agents. So pleased we have tried doing it this way and will definitely be using the Urban.co.uk team again.

6 de agosto de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

The only disappointment with URBAN is…

The only disappointment with URBAN is that I was not given all the information supplied by the tenant and so had to waste time contacting each applicant. I only discovered this when I asked for information and was told it had already been given to URBAN. Other that than the team were very professional and I would ensure that I was given all the information next time. The advert was not quite as written by me but I was able to "edit" and get it right. I would use them again.

31 de julio de 2018
Opinión espontánea

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