Very unprofessional run by a young lad who's parent bought the business for him. Generally young staff with poor customer service. One of the female staff is regularly seen driving round hoole using... Ver más
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Consulta las opiniones de los clientes
They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I mov... Ver más
I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them. So don't waste your... Ver más
Tough and heartbreaking story on BBC news, 6pm Tuesday 15th November. I lived with similar conditions - white rot around the sink - the most precious area for food prep. After repeated reque... Ver más
Información sobre la empresa
Información de contacto
19 Charles Street Hoole Chester CH2 3AY, Reino Unido
- 01244 886 636
- info@urbansaleandlet.co.uk
- www.urban.co.uk
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Very helpful
I found all the staff to be very helpful, would definitely use their services again.
Urban enabled me to sell my property…
Urban enabled me to sell my property cheaply and easily,wirhout the need to involve any dodgy incompetent estate agents .i cannot recmend urban too highly.
Outstanding service
Outstanding service
The team at Urban went beyond my expectations with their knowledge, support and efficiency as well as with their time, energy, patience, empathy and guidance, just brilliant.
Thank you Dan, Adam and Olivia and everyone else in the team you have always been a phone call away seven days a week and it has been super to meet you at the National Landlord Association meetings.
I will defiantly be using Urban again to rent out my property and I fully understand why Urban have won so many awards.
Thank you so much
Catrina
An excellent service, the future of Estate Agents
Great support on the phone and good value for money.
I chose the premium package as it was…
I chose the premium package as it was the first time I rented out my flat. I found them very helpful and efficient and will definitely use them again next time around. I would go for the same package again as the ability to sign the tenancy agreement online saved a lot of time and hassle.
Fantastic company
The website was very easy to use and…
The website was very easy to use and enabled me to advertise the property in the way that I wanted to. It was reasonable value, and as a bonus, I had lots of enquiries and three sets of people wanting to rent the property. It was also easy to pause the listing and to take it offline. I will use the service again.
This a great and simple way to have…
This a great and simple way to have your property rented out cost effectively !
A simple process that helps landlords…
A simple process that helps landlords advertise their property to the maximum number of prospective tenants without the hassle and cost of using a letting agent. Highly recommend.
Save time and money and use online agents.
I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them.
So don't waste your money with agents and use websites like this to find your next property.
Urban is more expensive than others so I wish they reduce their prices accordingly.
Otherwise great company to deal with.
Fantastic
Fantastic, efficient, personable service - can highly recommend.
Very helpful, easy website.
Very helpful, easy website to use, i particularly like that they are available 7 days a week. Answered my queries regarding clauses for AST quickly. Professional and friendly staff. Received lots of queries, liked that I got them. Via SMS and email. Will use again.
Good service
Good manners lacking
I am sure Urban does a very good job for its sellers & landlords. However, my experience as a potential buyer was not good. Having put in an offer for a property they were selling I received a response from Urban that the vendor was having one more viewing and would get back to me after that - so far so good. After that there was no communication from them, in spite of me contacting by phone TWICE and being told they would get back to me which THE DIDN'T. A few days after this ( a Saturday) the property was no longer on the market. When I contacted them on the Monday - bearing in mind urban functions 7 days a week- they said yes another offer had been accepted and that they had intended to get back to me - knowing their previous record I wonder when? I realise Urban's commitment is to the vendor but they need to treat potential buyers with respect and basic good manners

Respuesta de Urban Sale & Let
Been using Urban (Sales & Lettings)…
Been using Urban (Sales & Lettings) from the very early days and several years later, still use them and easily recommend them - especially if you’re a self-managing multi-Landlord like us - can’t go wrong, value for money, easy to use systems and accurate info gets texted to my mobile immediately when someone enquiries about a property:)
Excellent Support
Excellent support and a great alternative to using 'local' letting agents. So pleased we have tried doing it this way and will definitely be using the Urban.co.uk team again.
The only disappointment with URBAN is…
The only disappointment with URBAN is that I was not given all the information supplied by the tenant and so had to waste time contacting each applicant. I only discovered this when I asked for information and was told it had already been given to URBAN. Other that than the team were very professional and I would ensure that I was given all the information next time. The advert was not quite as written by me but I was able to "edit" and get it right. I would use them again.
Very prompt and professional
Good response 10 or more replies in…
Good response 10 or more replies in week and flat let !! so quickly Jim
Great service and easy process!!!!!
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