UrbaneBox Opiniones 117

TrustScore: 2 sobre 5

2,2

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

These clothes are cheaply made Chinese imported clothes. They even arrive in foreign wholesaler packaging. Quality is average. Mostly dislike that if you don’t like an item you absolutely can’t return... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't waste your time and energy. If you do make it and want to return the items, that seem like random clothing imss, the fun part begins when working with them to return is problematic, no response... Ver más

Valorada con 1 estrellas sobre 5

My wife was wanting to expand her wardrobe after having our kids. I thought this would be a nice way to do that. I was wrong. The clothing selections are random and often very inappropriate for b... Ver más

Valorada con 5 estrellas sobre 5

I've used several other clothing subscription companies before using Urbane Box, but I found that UB suited my needs much better. Their quality and style was much better than others I had tried. Their... Ver más

Información sobre la empresa

  1. Compras y moda

Información proporcionada por diversas fuentes externas

Online styling and subscription service for men and women. Hand-selected outfits by stylists shipped straight to your doorstep. No obligations, free shipping and no fees!


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

117 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

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Ha contestado el 25% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Save your money

Save your money. I tried this box out after several other less than impressive clothing subscriptions. The very first issue is a very misleading and not clear price you pay and what that entails. It was $80 for me to learn that I would be receiving two or three pieces but I could not return them, they asked me zero questions about my style, and worst - they absolutely refused to respond to any of my messages. They do not have a phone. They will not respond to emails or requests for assistance.

Do not give these people your money. You will be disappointed and unable to recover whatever you paid to 'join' this service.

Beyond the customer service and unclear pricing plan - the clothes were awful. I received a flesh colored fair isle sweater dress and a 100% acrylic cardigan for my first (and only) box. I tried to return them both but was informed they don't take returns. If anyone would like the ugliest sweaterdress I've ever seen, message me. You can have it.

3 de enero de 2025
Opinión espontánea
Logotipo de UrbaneBox

Respuesta de UrbaneBox

We’re sorry to hear about your experience, but we believe there may be some confusion. At Urbanebox, we absolutely allow returns and exchanges. Refunds and exchanges for different items are available (minus shipping costs), and size exchanges are free.

Our goal is to offer one of the most affordable clothing subscription boxes in the industry, which is why we charge a small shipping fee for refunds and exchanges — it helps keep overall costs down for all our customers.

To make a return, you simply need to log in to your account and fill out the return form. We don’t offer phone support because we’ve found that email communication is quicker and more efficient. All emails are responded to within 24 business hours, ensuring fast service. Additionally, our website’s FAQ page provides detailed information, and subscribers can generate prepaid shipping labels, update subscriptions, and cancel accounts directly through their profiles.

We apologize for any inconvenience and hope you’ll consider giving us another try.

— The Urbanebox Team

Valorada con 1 estrellas sobre 5

Order at your own risk

Order at your own risk. This company does not respond to any messages and does not have a phone number to call.

24 de enero de 2025
Opinión espontánea
Logotipo de UrbaneBox

Respuesta de UrbaneBox

Dear Angela,

Thank you for sharing your feedback. We always strive to provide excellent customer service and respond to inquiries promptly. Upon reviewing our emails, we see that you sent an email on 1/23/25 at 9:51 AM, inquiring about your order status and why it displayed as “0.” We responded at 10:18 AM the same day, addressing your concerns in detail.

Here is the response we sent:

Subject: Your Urbanebox Inquiry

Dear Angela,
Thank you for reaching out, and we’re happy to assist you. I understand your concern regarding your wife’s order, and I’d like to clarify a few details for you.
1. Processing Times:
Once an order is placed, our team carefully curates the items to match the preferences and sizing provided. This process typically takes 3-5 business days before the order is shipped. You will receive a shipping confirmation email with tracking information as soon as the package is on its way.
2. Order Status Showing 0:
Occasionally, our system may take some time to fully update after an order is processed. Rest assured, if payment was successfully completed yesterday, your order is in progress. If you’d like, I can double-check the status of the order for you and provide any additional updates.

We appreciate your patience and understanding as we work to ensure your wife’s order is curated with care. If you have further questions or need assistance, feel free to reply to this email or contact us directly at UrbaneBox@urbanebox.com.

Thank you for choosing Urbanebox—we’re excited to get this box out to you soon!

We recommend checking your spam or junk mail folder to ensure our response didn’t get filtered. Additionally, please confirm that your email account is working properly, as this may affect communication.

We appreciate your understanding and remain committed to delivering a great experience. If you have further questions, feel free to contact us directly.

Best regards,
The Urbanebox Team

Valorada con 1 estrellas sobre 5

Stay away. Stay FAR, FAR away.

I decided to try out the $75 subscription after reading an article on Men's Health. I told my wife about it, and she also subscribed. It wasn't until we had already paid for our respective subscriptions that we read customer reviews (I know. Stupid).

My wife got her box first - the two shirts in the box looked NOTHING like the pictures which she selected in the original questionnaire. In fact, they look like they would have been in style at least 20 years ago.

I was still moderately hopeful that I would at least get some decent clothes, and boy was I wrong. As with my wife's shirts, these looked nothing like the questionnaire I filled out. I had also specified that I wear slim fit shirts, and both the shirt and sweater I received are relaxed fit. They also look like items you would find in the clearance section at TJ Maxx. Definitely not what they advertise on their website.

15 de octubre de 2024
Opinión espontánea
Logotipo de UrbaneBox

Respuesta de UrbaneBox

Hi Rick,

Thank you for sharing your feedback. We’re sorry to hear that you and your wife didn’t have the experience you were hoping for. At Urbanebox, we offer a wide range of brands such as Ben Sherman, Maceoo, Calvin Klein, and many more. Some of these brands work with big retailers, which means you might come across similar pieces in stores, but we also collaborate with smaller, unique brands that you won’t find in those stores.

Our goal with the clothing subscription box is to make trying new outfits convenient and fun. We understand that preferences vary, and that’s why we offer free exchanges and refunds. If you’re unhappy with the items you received, you’re not stuck with them – we provide prepaid shipping labels to make returns easy and hassle-free. Urbanebox is flexible, allowing you to exchange or return items until you find the right fit.

Please reach out to our customer support team, and we’ll be happy to assist you with a return or exchange to ensure you’re satisfied!

Thank you!

Urbanebox Team

Valorada con 1 estrellas sobre 5

This company was difficult to contact

This company was difficult to contact, had below-par clothing, and would not allow me to get my purchase-priced clothes in one order, making sending clothing back impossible. My password does not work, and a reset also does not work. Terrible

8 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is the ABSOLUTE WORST COMPANY!!!!

This is the ABSOLUTE WORST COMPANY!!! I made a one time payment to recieve a few boxes thinking that the clothes were going to look some what like the clothes they advertise. Not so. I recieved clothes that I wouldn't even gift away. If you return or exchange it they charge you a fee and all of the clothes are cheap and outdated. There is no one to call and they do not return emails.

7 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So I was looking up clothing…

So I was looking up clothing subscription boxes and came across Urbanebox. I was a little skeptical at first due to the mix reviews, however I was pleasantly surprised. The clothes were of good quality and it matched by style.

18 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not subscribe, it's not worth it!

I completed the quiz and entered the details on the website to provide details of my preferred clothing recommendations and I believe I got something that was just high inventory on their end. Not what I was looking for, doesn't it seem like "Luxury" clothing, more like expensive off-brand downtown clothing?

The worst part is that I have to pay $15 to get a refund so I end up losing either way.[Update: It took more than 2 weeks to hear back for instructions on refund] I tried stitch fix at the same time and MUCH better customer experience. It's more expensive but you get better options for the styles you select, and outfit recommendations and their app / website experience is much more user-friendly.

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality clothes

Good quality clothes. With my busy schedule it’s very convenient having clothes picked out for me. The price is very affordable as well.

13 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

the worst

the worst, ugliest, cheap, hassle of a subscription box company I have ever tried. unfortunately my mom got me a $500.00 gift certificate to this place but their items are trash. so lucky for them they got $500 of our money because I got the first box- 2 of the ugliest, frumpiest shirts that you are out of luck if you dont like them(I guess there are not choices?!) they are going straight to the goodwill. they are honestly ripping people off because the items they are sending you are not worth what you are paying for. and they have zero customer service.

20 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Buyer Beware!

I've been attempting to reach out to this company for almost four weeks now. However, my $600 investment has only resulted in receiving one box filled with inappropriate clothing. Among the items, I received two tops, one of which is a button-up shirt in size 5XL! The other is a long-sleeve microfiber top resembling Old Navy's apparel. Unfortunately, there was no receipt or documentation included in the package. Despite requesting an exchange, I haven't received any response via electronic means, including Facebook, their website, or the designated email for contact. Caution to potential buyers!

16 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful. Signed up for the “Premium” subscription. They box finally arrived 3 weeks later with far form premium clothes not the style I indicated and nowhere close to my size!

4 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been a subscriber for about 3…

I have been a subscriber for about 3 months now and I loved the clothes, especially the convenience. The clothes are good quality. However, if you are really picky I don’t think it’s a service for you. I hate to ship or pick out clothes, so it works for me.

6 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The first box was such a…scam

The first box was such a disappointment. It included a T-shirt and a jacket, that's it. The cheap style reminded me of something I could have bought at OldNavy for $29.99.

The shipment notifications are annoying. I got a "shipped" email on 2/9. The box didn't arrive at the initial processing facility until 7 days later. It took another 6 days to arrive at my front door.

There is another service for double the price, but in my first box I received: 3 T-shirts, 2 buttons down, 2 pairs of jeans, a jacket, boots, a belt, and socks. Statelymen is a better option.

20 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I thought I'd give this box a try

I thought I'd give this box a try, big mistake - My first box was so lackluster so I googled the items. The value was well under the amount paid for the box, which defeats the entire purpose of such boxes. I feel incredibly cheated and foolish. They also promise communication with a "stylist," which NEVER happened prior to getting my box. OH, and if you want to exchange your items, it costs you money. Even when they blatantly rip you off.

2 de febrero de 2024
Opinión espontánea

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