Usemanly Opiniones 

Respuesta de Usemanly

8 sept 2026

Hi Cami,

I’m genuinely sorry for how frustrating and disappointing this experience has been. You placed your order on 10 August, and after weeks of waiting, you still haven’t even seen it packed or dispatched. I completely understand why you’ve reached the point of wanting a refund.

What makes this even more frustrating is that you contacted us for updates and were given expected restock timeframes more than once, only for those timeframes to pass without your order progressing. You should not have had to keep chasing us for information, and then be left with no communication at all. We should have been much more transparent and proactive with you.

We have experienced significant stock shortages and fulfilment delays due to demand being much higher than anticipated. While that explains what happened, it does not excuse the length of your wait or the way we communicated with you.

I’m glad you were able to cancel your subscription before another order was generated, and I completely understand that after waiting this long, you may no longer want the original order either.

Please send our customer support team a direct message with your order number and the email address used to place the order so we can locate it and address your refund request properly. We don’t want you to feel that filing a claim with your bank is the only way to get this resolved.

I’m truly sorry we’ve let you down and caused you this much frustration.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi Yvette,

I’m really sorry for how confusing and frustrating this ordering experience has been.

You specifically wanted to purchase the shampoo, took the time to search the website and even contacted us to ask about it. I completely understand how frustrating it must have been to then see a shampoo offer immediately after checking out, especially when clicking it resulted in an additional charge without giving you the opportunity to select the option you wanted.

That certainly isn’t the clear and straightforward experience we want customers to have when ordering from us.

We’d really like to look into your order and see what we can do to correct this for you. Could you please send us a direct message or email our customer support team with your order number and the email address used to place the order? We’ll review exactly what was added and help get this sorted.

I’m very sorry for the confusion, and I appreciate you bringing this to our attention.

Callum
Founder, Manly

Respuesta de Usemanly

8 sept 2026

Hi Ann,

I’m genuinely sorry for how frustrating and disappointing this experience has been. You placed your order on 6 August and were originally given an expected delivery date of 10 to 11 August, so I completely understand why you’re upset that you’re still waiting nearly a month later.

You’ve also already taken the time to follow up with us several times, and I’m sorry that you’ve been met with repeated apologies rather than the clear resolution you needed. At this point, I completely understand that you no longer want to wait and would simply like your money back.

We’d like to locate your order and make sure your refund request is properly addressed. Could you please email our customer support team or send us a direct message with your order number and the email address used to place the order? This will allow our team to find your order and assist with the cancellation and refund as quickly as possible.

I know you’ve already spent far too much time chasing this, and I’m genuinely sorry that your first experience with Manly has resulted in this much frustration.

Callum
Founder, Manly