Usemanly Opiniones 

Respuesta de Usemanly

10 sept 2026

Hi Belle,

I’m genuinely so sorry for the experience you’ve had with us. Waiting since 5 August without receiving your order is already incredibly frustrating, and having to repeatedly chase us for updates only to receive responses that felt automated and repetitive made that experience even worse.

I completely understand how upsetting it must have been to then see another charge for a subscription when you hadn’t even received your original order. Regardless of how the subscription was selected during checkout, you should never have been left feeling unaware of it, especially while still waiting for the products you had already paid for.

We have experienced significant stock and fulfilment delays, but that does not excuse the length of your wait or the poor communication along the way. We should have been much more transparent and proactive rather than leaving you to continually ask us what was happening.

Belle, I’m truly sorry that this experience has caused you to lose trust in Manly. You deserved much better from us, and we take your feedback about the delays, communication and subscription experience seriously.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Linda,

Thank you for sharing this feedback. I’m sorry the promotion and ordering process was confusing and made it difficult to purchase the products you actually wanted.

You should have been able to clearly see what was included in the special, what the final price would be, and how to add the deodorant without having to search around the website for a bundle. I also understand the frustration of wanting shampoo in the Forest scent and not being able to find the option you were looking for.

We really appreciate you pointing this out. Feedback like this helps us identify where the shopping experience needs to be clearer and easier to navigate, and I’ll make sure your comments are passed on to our team.

Thank you for giving Manly a try, and I’m sorry the ordering experience wasn’t as straightforward as it should have been.

Callum
Founder, Manly

Respuesta de Usemanly

8 sept 2026

Hi Kane,

I’m genuinely so sorry for the experience you’ve had with us. You placed your order on 16 August and trusted us to fulfil it, but instead you were left waiting, having to chase us for updates, and then given a dispatch timeframe that we unfortunately did not meet. I completely understand how frustrating and disappointing that must have been.

You should not have had to contact us to find out that products were out of stock, and once you were told your order would be dispatched within 24 to 48 hours, we should have either honoured that timeframe or contacted you immediately when we knew we couldn’t. The lack of communication afterwards only made an already frustrating situation worse, and for that I am truly sorry.

I also want to reassure you regarding your refund. Your refund has now been processed from our end. Depending on your bank or payment provider, it may take a few business days for the funds to appear back in your account.

I know receiving your money back doesn’t undo the time you spent waiting or the frustration of repeatedly trying to get answers from us. You trusted us with your money, and we failed to provide the service and communication you deserved.

Kane, I’m deeply sorry that we let you down and that your experience with Manly reached this point.

Callum
Founder, Manly

Respuesta de Usemanly

8 sept 2026

Hi Dani,

I’m genuinely so sorry for the experience you’ve had with us. After waiting over a month, repeatedly trying to get a clear answer, and then seeing a second charge come through, I completely understand why you’re angry and why you’ve lost trust in us.

You should never have had to keep chasing us for answers or feel as though you were receiving the same response over and over without anyone properly addressing your concerns. We absolutely should have communicated more clearly and personally with you, particularly after you had already requested cancellation multiple times.

I’ve checked the situation, and I want to reassure you that your subscription has now been cancelled, so there will be no further subscription orders or charges.

Your original order has already been dispatched and is currently on its way to you. The second order that was generated through the subscription has also been cancelled, so it will not be sent.

I’m also very sorry that the subscription charge happened while you were still waiting for your original purchase. Regardless of how the subscription was selected at checkout, I completely understand how upsetting it would be to see another payment taken when you hadn’t even received the first order.

Dani, I know these actions don’t undo the weeks of frustration, the time you’ve spent contacting us, or the lack of communication you experienced. We should have handled this much better from the beginning, and I’m genuinely sorry we let you down so badly.

Callum
Founder, Manly

Respuesta de Usemanly

8 sept 2026

Hi Tracy,

I’m genuinely sorry you’re still waiting for your order. You placed it on 27 August, and I completely understand how frustrating and disappointing it is to have waited this long without receiving what you paid for.

We’ve experienced significant delays with stock availability and fulfilment due to much higher demand than anticipated. While that explains what has happened behind the scenes, it doesn’t make the wait acceptable. You deserved clearer communication and a much better delivery experience from us.

I’d really like our team to look into your specific order and find out exactly where things stand. Could you please email our customer support team or send us a direct message with your order number and the email address used to place the order? We’ll investigate it properly and provide you with a clear update.

I’m truly sorry we’ve kept you waiting and that your experience with Manly has been so disappointing.

Callum
Founder, Manly

Respuesta de Usemanly

8 sept 2026

Hi Cami,

I’m genuinely sorry for how frustrating and disappointing this experience has been. You placed your order on 10 August, and after weeks of waiting, you still haven’t even seen it packed or dispatched. I completely understand why you’ve reached the point of wanting a refund.

What makes this even more frustrating is that you contacted us for updates and were given expected restock timeframes more than once, only for those timeframes to pass without your order progressing. You should not have had to keep chasing us for information, and then be left with no communication at all. We should have been much more transparent and proactive with you.

We have experienced significant stock shortages and fulfilment delays due to demand being much higher than anticipated. While that explains what happened, it does not excuse the length of your wait or the way we communicated with you.

I’m glad you were able to cancel your subscription before another order was generated, and I completely understand that after waiting this long, you may no longer want the original order either.

Please send our customer support team a direct message with your order number and the email address used to place the order so we can locate it and address your refund request properly. We don’t want you to feel that filing a claim with your bank is the only way to get this resolved.

I’m truly sorry we’ve let you down and caused you this much frustration.

Callum
Founder, Manly