Investing in BTL properties when you live in the South West is not easy, since all prospective properties are hours drive away. Used the "View a property on my behalf" service 6 times now. All... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great insight from viewers comments that really helps to match up prospective tenants with the property that suits them the most. Always reliable. Fantastic service.
La empresa ha respondido
Communication only via chat box. An appointed has been paid for with a link to a mobile number.ber with pin . No replies from a person. £82 wasted.
La empresa ha respondido
Another great set of viewings from Viewber. On time, no drama and great feedback. The feedback is really in depth and actionable. Would 100% recommend Viewber
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Viewber supports property professionals across the UK with viewings, property visits and more — delivered efficiently, seven days a week. Through our nationwide network of vetted Viewber Members, we support estate agents, property managers, landlords and more with services including accompanied viewings, open houses, property inspections, key management, marketing support + more. Whether in person or live-streamed, our flexible, on-demand service allows you to book support anywhere in the UK — helping you save time, reduce workload and deliver a better experience for both you and your clients.
Información de contacto
Ham Hill, Sydmonton, RG20 9AB, Newbury, Reino Unido
- 03330 124 186
- hello@viewber.co.uk
- www.viewber.co.uk
3,8
Muy bueno
85 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Investing in BTL properties when you…
Investing in BTL properties when you live in the South West is not easy, since all prospective properties are hours drive away.
Used the "View a property on my behalf" service 6 times now. All but 1 have been fantastic, (they refunded me for the bad one). I've set my preferred Viewber now that covers a particular area and shes great (and blacklisted the useless one).
This honestly is a game changer if you're an investor. You don't have to take days out of your schedule, or pay out for accommodation / travel / loss of earnings.
If you're on the fence then let my review tip you over, I can only speak from an investor perspective but i'd only assume purchasing for yourself would be the same, or at least a good first look to narrow them down.
20 de julio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for sharing such a detailed review. We’re delighted to hear how much our “View a property on my behalf” service has helped make remote property investing easier and more efficient for you. Being able to save time, reduce travel, and still get a reliable first-hand view of a property is exactly what we aim to provide.
We really appreciate your honest feedback, including how we handled the one experience that didn’t meet expectations. It’s great to hear you’ve found a trusted Viewber Member for your preferred area and that the service has become such a valuable part of your investment process. Thank you for choosing us and for recommending our service to fellow investors!
Communication only via chat box
Communication only via chat box.
An appointed has been paid for with a link to a mobile number.ber with pin . No replies from a person. £82 wasted.
13 de julio de 2026
Opinión espontánea
Respuesta de Viewber
We're sorry to hear that you were unhappy with the service provided.
From our records, we can see that no contact was made through the dashboard chat service. It appears that you were attempting to contact the assigned Viewber Member directly by phone. Although the appointment had been accepted by the Viewber Member, they may not be available 24/7 to answer calls or respond to messages. For this reason, it's important that all relevant instructions are included in the Viewber Member Notes section when making the booking.
We can also confirm that the appointment was booked in advance and was still scheduled to take place at the time of your enquiry.
Helena has since been in touch with you, and we understand that the matter has now been resolved.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
The Viewber Team
Great insight from viewers comments…
Great insight from viewers comments that really helps to match up prospective tenants with the property that suits them the most. Always reliable. Fantastic service.
17 de julio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you so much for your kind words, Nick. We really appreciate your feedback and are delighted to hear that our insights and service have helped match prospective tenants with the right properties! Providing a reliable and personalised experience is always our goal, and we’re grateful for your support.
Another great set of viewings
Another great set of viewings from Viewber. On time, no drama and great feedback. The feedback is really in depth and actionable. Would 100% recommend Viewber
13 de julio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you so much for your fantastic review Steven! We're delighted to hear everything ran smoothly and that you found the feedback detailed and actionable. We really appreciate your recommendation and look forward to supporting you with many more successful viewings in the future.
Perfect viewing
The person doing the viewing was clearly very professional and did it extremely well. We were delighted everything went well.
6 de julio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for your wonderful review! We're delighted to hear that your viewing went so well. It's great to know our Viewber Member delivered a professional service and made the experience a positive one. We really appreciate your feedback and look forward to helping you again in the future.
We've been a Viewber client for several…
We've been a Viewber client for several years, and they've become a real part of how we look after applicants. As a lettings and property management firm, there are always viewings our own team can't personally cover — early mornings, evenings, busy weekends, vacant properties — and Viewber's local agents give us the reach to make sure nobody who wants to see a home is ever turned away. That reliability matters in our market.
Most recently we integrated directly with Viewber's API so we can dispatch and manage viewings automatically, and the experience was genuinely excellent. Special mention to Nathan Lord, who went above and beyond throughout — clear, responsive, and committed to getting us live. He chased answers from the technical team, explained everything plainly, and turned things around quickly. It's rare to feel that looked-after by a supplier.
A professional service backed by people who clearly care. Highly recommended.
24 de junio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for your wonderful review and for trusting Viewber as part of your viewing strategy over the years.
We're delighted to hear that our service has helped your team ensure applicants never miss an opportunity to view a property, even during busy periods and outside standard hours. Supporting letting and property management businesses with reliable, flexible coverage is exactly what we strive for.
We're especially pleased to hear your feedback about the API integration experience. Nathan will be thrilled to know his support, responsiveness, and commitment made such a positive impression. We'll be sure to share your kind words with him and the wider team.
Thank you again for your continued partnership and recommendation. We look forward to supporting your business for many years to come.
Best,
The Viewber team
An Invaluable Part of Our Property Business
We have used Viewber extensively for property viewings across the UK and can honestly say they have become an invaluable part of our business.
The service is consistently professional, reliable and easy to use. Whether we need a viewing at short notice or detailed feedback from a property further away, the team always go above and beyond to help.
The quality of the reports, photos, videos and feedback is excellent, allowing us to make informed decisions even when we cannot attend in person. Communication is always prompt, and every member of the team we have dealt with has been friendly, helpful and genuinely supportive.
A special mention has to go to Lorna, who attended a viewing on our behalf today. We were truly impressed by the level of service she provided. She was professional, thorough, proactive and clearly understood exactly what was required. The feedback, photos and videos she provided were outstanding and gave us a real insight into the property. Lorna is a real credit to the Viewber team, and we are incredibly grateful for her help.
What really sets Viewber apart is the people behind the service. Over the years, we have always found the team to be approachable, accommodating and willing to help whenever needed. It is rare to find a company that delivers such a consistently high standard of service.
We would wholeheartedly recommend Viewber to anyone involved in property and look forward to continuing to work with them in the future.
Thank you to Lorna and the entire Viewber team for all your help and support ⭐
24 de junio de 2026
Opinión espontánea
Very low income - over supply low demand
If you are looking for decent income its a definite no go. Lots of areas saturated with Viewber members. Its in Viewbers interest to have literally hundreds of people covering certain overlapping areas. They advertise rigorously on various websites to the point getting work becomes non-existent. It doesnt matter to Viewber if there are a million members in one area, for them the more the better, they will always have people competing for a viewing. Verdict - over saturated and over supply compared to demand.
16 de junio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for your feedback.
We can confirm that this review was not submitted by one of our clients and is from an existing self employed Viewber Member.
Viewber works with more than 6,000 Viewber Members and conducts over 20,000 property-related appointments each month. Assignments are offered to local Members across the UK based on the location of each property and are accepted on a first-come, first-served basis.
We are sorry if your experience did not meet your expectations. If you have any concerns regarding your membership, please contact us directly at membership@viewber.co.uk, and we will be happy to assist you.
Best regards,
The Viewber Team
Signed up as a Viewber member fully…
Signed up as a Viewber member fully aware they don’t guarantee work. However, had I known the assignments were allocated depending on who is fastest on the trigger, as opposed to a “round robin” allocation so everyone gets a slice of the pie, I wouldn’t have wasted my time going through the onboarding process. I accepted jobs on WhatsApp on 2nd and 5th June and literally seconds later they had gone!
Luckily I’m not that desperate so binned it off!
1 de junio de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for your feedback.
We can confirm that this is not a client review, but relates to an existing self-employed Viewber Member.
Viewber works with more than 6,000 Viewber Members and conducts over 20,000 property-related appointments each month. Assignments are offered to local Members across the UK, based on the location of each property, and are accepted on a first-come, first-served basis.
We are sorry if your experience did not meet your expectations. If you have any concerns regarding your membership, please contact us directly at membership@viewber.co.uk, and we will be happy to assist.
Best regards,
The Viewber Team
Unprepared, unprofessional and Misleading Representative
Uninformed agent provided active misinformation to prospective buyers without prior research or site visits. Demonstrated a total lack of professionalism by sitting on polished oak worktops during the viewing.
28 de marzo de 2026
Opinión espontánea
Respuesta de Viewber
Our sincere apologies for your experience.
The appointment in question was arranged through a third-party agent and not directly with Viewber. Our Quality Assurance team has been in contact with them and has carried out a thorough investigation. The findings and feedback have been shared with your agent, and we hope this has led to a satisfactory outcome for you.
We have conducted over one million appointments, with a complaints ratio of less than 0.5%. However, this does not lessen the significance of your experience, and we are truly sorry that we did not meet your expectations on this occasion.
Thank you for bringing this to our attention.
They messed up my plans
They messed up my plans
I booked for someone to help do a viewing for me almost a week in advance
Nothing was done till the day of the viewing.
They came back saying that they have no one available
They’re also hard to get hold of by telephone. Their number goes to voice mail. You have to use web chat
I don’t wish to use them anymore
2 de febrero de 2026
Opinión espontánea
Respuesta de Viewber
Thank you for taking the time to leave a review. We’re sorry to hear that the booking did not go ahead as originally planned and understand how disappointing this can be.
We’d like to provide some context around the booking process. The appointment was made on 28/01/2026 for 02/02/2026, and invitations were issued immediately to Viewber Members within the standard coverage area. When no availability was confirmed initially, our team took additional steps to try to fulfil the request, including offering increased mileage and continuing to engage with members who later shared alternative dates and times.
These alternative options were passed on to you on the day of the appointment. At that point, you contacted us to request cancellation and a refund.
While availability can vary depending on location and notice period, we do aim to explore all reasonable options and keep clients informed throughout. Your feedback has been noted and will be reviewed internally as part of our ongoing efforts to improve the service.
Thank you again for sharing your experience, and we wish you all the best going forward.
Awful!
I usually don’t write reviews but my experience has been awful. I needed someone to collect keys, keep hold of them for a week and then hand over to a new tenant. There was no option for keeping keys for a week so I paid extra for a collection of keys and then again a 3 day key holding service. I needed the same Viewber for both. I had 2 cancel on me and a 3rd who said they can’t collect keys but will hand keys to a the new tenant. Made no sense at all. I tried calling Viewber but it’s automatic voicemail. Awful service. Received a refund and will go elsewhere
17 de diciembre de 2025
Opinión espontánea
Respuesta de Viewber
Dear Meghna,
Firstly, please accept our apologies that we were unable to assist you on this occasion.
Viewber provides thousands of services for landlords on a monthly basis. We offer a range of key management options, including key safes, temporary key holding (for up to three days), longer-term key holding, and KeyNest. We strongly recommend using a key safe or KeyNest for key management, as we cannot guarantee key holder availability.
Our understanding is that your concerns were fully investigated and the service fee was fully refunded.
Our Operations team processes thousands of appointments each day and may not always be available to take phone calls. However, we do offer a live chat feature via our dashboard and website, as well as dedicated email addresses, which allow you to contact our Operations team directly.
Once again, please accept our apologies that we were unable to help on this occasion.
Kind regards,
The Viewber Team
Fantastic
Honestly speaking, this is an amazing service. The software works well, the agents that partner in the local areas are very reliable and the customer service is second to none. Those are the three pillars to success. Highly recommend.
15 de octubre de 2025
Opinión espontánea
Respuesta de Viewber
Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with the software, our Viewber Members, and our customer service team. Your support means a lot - and you're absolutely right, those three pillars really do make all the difference. We truly appreciate the recommendation!
Easy to use
Easy to use, good value, all worked well, and the person communicated well and was professional. Used Viewber to host potential tenants.
23 de octubre de 2024
Opinión espontánea
Respuesta de Viewber
Thank you for the kind feedback! We're really pleased to hear everything went smoothly and that you found the service easy to use and good value. We appreciate you choosing Viewber and hope to work with you again in the future!
Detail very good
Detail of review and videos was very good, all done within timescales quoted,
20 de septiembre de 2025
Opinión espontánea
Respuesta de Viewber
Thank you for your kind words! We're glad to hear you found the review detail and videos helpful and that everything was completed within the quoted timescales. We always strive to deliver clear, timely, and high-quality service. If there's anything else you need in the future, please don't hesitate to get in touch.
Respuesta de Viewber
Thank you so much for your kind words. We're thrilled to hear you had a great experience with our service. We look forward to serving you again soon!
Quick and professional
I needed some photography and video for a property at such short notice. Cheryl handled everything well and communication was clear. The guy who came out to do the photography did a stellar job. Will definitely be using viewber again.
6 de agosto de 2025
Opinión espontánea
Respuesta de Viewber
Thank you for taking the time to share your feedback! We’re so pleased we were able to assist you at short notice and that everything ran smoothly from start to finish. Clear communication and quality results are exactly what we aim for, so it’s wonderful to hear that Cheryl looked after you well and that the photographer delivered to a high standard. Your comments will be passed on to the team. We really appreciate your support and look forward to helping you again on your next property!
Great experience with Viewber
I’ve used Viewber recently to help with viewings and open houses as the business gets busier. They’ve offered great help with inspections too, the support has been invaluable!
3 de marzo de 2025
Opinión espontánea
Respuesta de Viewber
Thank you so much for your kind words Natalie and taking the time to leave this review. We're thrilled to hear that Viewber has been able to support you with what you need. It’s great to know that our services have made your business more efficient. We look forward to continuing to help you as you grow!
Great service!
Quick support from Operations Team. We found a Viewber very quickly, facilitating our viewing of a property. The service was easy to use and the people were communicative and reliable. Overall, a great service.
26 de febrero de 2025
Opinión espontánea
Respuesta de Viewber
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our service and that our Operations Team was able to assist you promptly. It's wonderful to know that you found the process smooth and that our Viewber service met your expectations.
Best, The Viewber Team
🌟🌟🌟🌟🌟 Outstanding Service
🌟🌟🌟🌟🌟 Outstanding Service – A Team That Truly Cares!
I cannot praise this company enough for their exceptional customer service!
From the very start, Sian was the reason we joined—her warmth, professionalism, and genuine care made the entire process seamless. She didn’t just provide customer service; she delivered an experience, making us feel truly valued and looked after.
And then there’s Leanne from the Ops team—an absolute superstar! No request was too big or small, and she handled everything with efficiency, kindness, and an unwavering commitment to ensuring customer satisfaction. The entire customer care team is a credit to the company, but these two deserve a special shoutout for going above and beyond.
It’s rare to find a company where the staff genuinely care about their customers, but Sian and Leanne set the gold standard. If you’re considering joining, don’t hesitate—you’ll be in the best hands possible! ⭐⭐⭐⭐⭐
17 de febrero de 2025
Opinión espontánea
Respuesta de Viewber
Thank you Melanie for taking the time to leave such a detailed review! We really do appreciate it. It's always lovely to hear feedback about individual team members too - Sian and Leanne both work so hard behind the scenes and really are fantastic!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.