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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Investing in BTL properties when you live in the South West is not easy, since all prospective properties are hours drive away. Used the "View a property on my behalf" service 6 times now. All... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great insight from viewers comments that really helps to match up prospective tenants with the property that suits them the most. Always reliable. Fantastic service.

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Signed up as a Viewber member fully aware they don’t guarantee work. However, had I known the assignments were allocated depending on who is fastest on the trigger, as opposed to a “round robin” allo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another great set of viewings from Viewber. On time, no drama and great feedback. The feedback is really in depth and actionable. Would 100% recommend Viewber

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Información sobre la empresa

  1. Servicio de business-to-business

Escrito por la empresa

Viewber supports property professionals across the UK with viewings, property visits and more — delivered efficiently, seven days a week. Through our nationwide network of vetted Viewber Members, we support estate agents, property managers, landlords and more with services including accompanied viewings, open houses, property inspections, key management, marketing support + more. Whether in person or live-streamed, our flexible, on-demand service allows you to book support anywhere in the UK — helping you save time, reduce workload and deliver a better experience for both you and your clients.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,8

Todas las opiniones

(86)

18 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I worked for this company for a little…

I worked for this company for a little over a year, during this time a few problems arose.
1) The vetting process was very poor, no CRB checks on staff leave it vulnerable to abuse, some positions now ask you to pay for this but with no guarantee of work why would you?
2) The rates of pay were initially very good at £25 + mileage, these dropped to £18 and the mileage was scrapped, it wasn't much but it was something. This made it all well below minimum wage and not worth constantly monitoring emails as the jobs were snapped up if you didn't.
3) They always sat on the fence about whether you should have personal liability insurance, again, people wouldn't pay for this with no guarantee of work. The ones I knew didn't have it which begs the question what happens if things get damaged or go adrift.
4) Poorly organised appointments, keys not where the should be, no shows, wrong codes, then having to turn viewers away as you didn't have access.
Unsatisfactory overall.
Edit to response- Incorrect - No they were not all DBS checked at the time, I never had one at any stage and was never asked, the screening was nothing more than a remote video interview and not even with a real live person, a concern I raised. Why would people pay for a DBS when there is no guarantee of work??
This is exactly the issue with Viewber and when I thought about it I decided I couldnt be a part of something I would not be happy having in my own house for those very reasons. I have 30 years in law enforcement, as I state, this is something that could very easily be compromised by criminal elements and the "vetting" was extremely poor.

27 de noviembre de 2019
Opinión espontánea
Logotipo de Viewber

Respuesta de Viewber

Thank you for taking the time to leave a review Errol. Unfortunately as the review is anonymous we can’t answer your specific issues. What we can say is that all Viewbers are DBS checked and because of the way Viewber works, i.e. you can take the work if you want it, it is a pre-requisite for being able to accept jobs. The same applies to the rates offered for work, Viewbers don’t have to accept it if they don’t want to. Personal insurance is again a personal preference and we carry standard estate agency cover as a business. With a complaint ratio of c. 0.5% - we do thousands of viewings every month – we feel the complicated issue of managing them, is something we do well.

Valorada con 5 estrellas sobre 5

Proud to be part of a great company, a great team ...

I have been a Viewber consultant for over a year and carried out over 100 viewings, inspections and photographs for a variety of estate agents, auction houses and letting agencies. Being a Viewber consultant won’t suit everyone because, as the company clearly states up front, work is not guaranteed so you’re not going to get rich. Fees paid to Viewbers were reduced this year because the company is establishing the right business model. It’s a unique business, so there is no industry model to look back at and it is trying to manage the change process as fairly and professionally as possible. I am semi retired and I don’t do pubs or golf, so Viewber has many positives for people like me:
- Great management and responsive support team. Fun to deal with.
- Professional operational guidelines, which are a great support.
- Interesting job, meeting new people (both viewers and a range of agents).
- Learning more about the market with input from a wide diversity of clients and properties.
- Highly respected by the estate agent clients I have dealt with.
- Great IT system (my background) which ensures good and rapid communication with Viewbers and clients ... 24 x 7.
- Prompt payers.
- Complete flexibility of working hours and days

If you are thinking of using Viewber’s services as a client to cover viewings such as weekends, to allow your staff time off and/or more time to progress sales, there is no better solution. All the other Viewbers I have met are professional and reliable - as is the management team. The clients I have carried out work for rate Viewber’s service highly. The company is evolving but already fills a unique and important gap in the high street, hybrid and online estate agent business. I missed out in the crowdfunding round earlier this year, but I will invest in stock at the next opportunity! Viewber is going to do very well and I am proud to be part of the team.

2 de octubre de 2019
Opinión espontánea
Logotipo de Viewber

Respuesta de Viewber

Thank you for a positive and honest review, Mike. It is greatly appreciated.

Valorada con 1 estrellas sobre 5

VIEWBER TOTAL SCAM

I am a friend of a. "Viewber". She originally signed up for a way of filling her time and to earn a few pennies.Initially she got a rate of £25 per 30 minute viewing PLUS £0.25 per mile exes.Being realistic you are not going to make a fortune on those terms but she was happy to be doing something .

Then - overnight - Viewber changed their terms to........believe it or not.......£18 per 30 minute viewing PLUS nothing at all for mileage exes!

If you calculate time and mileage exes from home and back on a simple 30 minute viewing you end up earning much less than the minimum wage!!!!!!!!!!

How are these SHARKS allowed to get away with this?????

YET ANOTHER ESTATE AGENT SCAM!!!!!

2 de septiembre de 2019
Opinión espontánea
Logotipo de Viewber

Respuesta de Viewber

Hi Gerry,

Sorry to hear that your friend is not satisfied with their experience of working as a Viewber. We work hard to ensure that our services provide a fair and reasonable compensation to Viewbers as well as ensuring that they are competitive and affordable for our clients. The fee available to Viewbers for each appointment changes based on the work required. Our analysis of the payments provided to Viewbers shows that for the vast majority of regions in the country, the Viewber fee is above the local average rate. Being a Viewber gives a unique ability to accept or decline any appointment and Viewbers are made aware of the fee available for each appointment before they choose to accept an appointment. The feedback we received from Viewbers and clients as well as the high costs of implementing and managing mileage payment calculations led to making the difficult decision to reduce the use of mileage from a local appointment. As a growing company, we always welcome feedback to help improve the service for Viewbers.

Valorada con 2 estrellas sobre 5

Bit of a mess really....

Bit of a mess really. You try to do something simple- namely arrange an appointment for a viewer to view your flat. They make a massive hash of it with eight women calling you and emailing you with different instructions. I ended up having to text the Viewber guy who had my keys direct to check that the appointments suited him! Then I tried to get my keys returned - a service I paid for. I wanted them dropped at my new tenants office - drop down on their site says - drop within 3 miles - but there is nowhere for you to state where that location is!!! Then they say it has been confirmed - I double check with Viewber guy and he is refusing to do it because ‘they don’t pay me enough for my parking’! I call Viewber direct, they can’t transfer me, can’t sort the problem. Whole thing a massive mess. I give them 3 months max. Do. Not. Use.

17 de julio de 2019
Opinión espontánea
Logotipo de Viewber

Respuesta de Viewber

Thanks for taking the trouble to reply Erica. Sadly there’s nothing simple about arranging a viewing, but with a complaint ratio of c.0.5% and over 100k viewings and four years operation it works far more often than not, we’re sorry it didn’t for you. Constructive advice is useful, having multiple staff communicating was an issue, so thank you. For the record we are still here.

Valorada con 1 estrellas sobre 5

They hold your keys to ransom!

We appointed this company to handle our flat viewings as they were recommended by emoov. When we took the flat off the market and asked them to return the keys they demanded we prove we owned the place and pay them £30! For our own keys that they iniatially collected directly from us. It's blackmail or theft! We already paid them £300 for the viewing service and they can't event return the keys! They are disgraceful and I would not trust them with your property!

18 de enero de 2019
Opinión espontánea
Logotipo de Viewber

Respuesta de Viewber

Thank you for taking the time to leave feedback. Sadly the demise of Emoov left a number of people who had paid them for services which we hadn’t been paid for. Irritating though it was for you there was a cost attached to performing key returns and checking IDs, we followed the Administrator’s advice. Sorry you were caught in the crossfire.

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