A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver más
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A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver más
La empresa ha respondido
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver más
La empresa ha respondido
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver más
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Ver más
La empresa ha respondido
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
11-12 Old Bond Street, W1S 4PN, London, Reino Unido
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I got my package 2 days after I placed my order!
Excellent communication and updates from the team!
Thank you very much!
Eva
Excellent , timely customer service when needed and products are really good quality
Within 24 hour’s of placing an order, I received a phone call to say my item was out of stock and delivery would be later than originally expected. I was kept up to date and still the item arrived earlier than anticipated.
The product was as advertised.
One happy customer
I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.
The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.
Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.
Item is perfect love it. Very happy with customer service.
Fantastic bowls and plates, like the rustic look. Easy to order, quick delivery too. Would definitely recommend. Thank you for a great service.
Lovely website, easy to order, very well packaged and fast delivery!
Very pleased with my lamp looks amazing not put in garden yet wait for summer

Respuesta de Viva Lagoon
Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.

Respuesta de Viva Lagoon
Beautiful product and as described. Arrived promptly . Good communication and tracking.
I am sure under normal circumstances the delivery would have been quicker
Arrived in time , well packaged, arrived in one piece as was a fragile delivery
They have great variety of designs, great website, quick deliveries.
But what's really great is Kheira.
I could consult with her about colours, layouts, technic details..
If they don't have products in stock she will get it for you!
My second purchase was a lamp, Kheira made sure I have all the installation details, which in my opinion shows how experienced and professional she is.
The Coffee cup is gorgeous. It was well packaged and arrived in good time, even with the postal strikes and all the delivery issues. Would definitely use Viva Lagoon again.
Viva Lagoon were a pleasure to deal with from the moment I placed my order. Communication was great from point of purchase online. Would recommend the outside standard lamp.... looks fabulous and expensive, despite being priced very reasonably. thanks for the positive experience.
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