I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... Ver más
La empresa ha respondido
Localización
Cambiar localización2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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Consulta las opiniones de los clientes
Great service from both Steven and Jeba. Their knowledge and advice was detailed and they explained everything in a humourous manner that we both understood. Thanks for your service
La empresa ha respondido
After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and... Ver más
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Went in to adjust my sim packages on Sunday, was served by Steven he was very helpful advising what were the best options for the numbers, as all our phones are on one account. Very friendly and prof... Ver más
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Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Aberdeen Bon Accord
Escrito por la empresa
Información de contacto
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, Reino Unido
4,6
Excelente
396 opiniones
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Great service and very professional!!
Been with Vodafone years and everytime I visit the store the staff members are always so professional and extremely friendly. Was upgrading to a new Ultra phone today and Mel who served me was seriously the sweetest person ever! She was so helpful at explaining everything and made the process as quick as possible. She is a great asset to your team Vodafone!!
23 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hello, Leah,
It's great to hear about the positive experience which you received in store from Mel, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Customer Service from Derry and…
Great Customer Service from Derry and Spencer
23 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Great service
Mel helped me to choose the best options to renew my broadband and get me a great deal on my mobile as well
22 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Very helpful and informative service. Thank you
22 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Karen,
Thanks for taking the time to write such a great review! It's what we love to see. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful
Very helpful! Saved me money and pointed me in the right direction! Would 100% recommend chris at Vodafone Aberdeen thanks again x
21 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Nicole.
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Chris and Spencer were really helpful, sorted me out a new sim deal and broadband. Really friendly and helpful!
16 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Kirsten,
Thank you for taking the time to leave us a 5 star review! We're glad to see you are happy with the new deals you have gotten from us.
Thanks,
The Vodafone Social Media Team
Excellent customer service from Chris
Excellent customer service from Chris
Got exactly what I needed
Great help and discussed all plans
Saved me money
16 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Lisa-Marie,
Thank you for taking the time to leave us a 5 star review and thank you for the feedback about Chris's customer service.
Thanks,
The Vodafone Social Media Team
Steph was super!
Steph was super helpful and managed to sort us out quickly.
22 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Diane,
This is a great review for Steph. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Steph was a huge help
Steph was great today, massive help with a massive issue. Could not thank her enough
12 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Stephen,
Thanks for your review for Steph. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Steven was absolutely joy to meet and…
Steven was absolutely joy to meet and set up our plan with great ease. It was fantastic to meet him and I'd recommend for anyone to go to him if you'd like great customer service.
6 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hey David,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steph and Craig
Steph and Craig
They are extremely efficient and provided good detail information about plans. Happy with service
4 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Bon Accord Vodaphone
We went into the Bon Accord , vodaphone shop to sort out our contracts ! Melissa was the person who sorted everything out for us ! She is a very pleasant and friendly person! Explained everything and sorted everything out Seamlessly ! All the staff where very pleasant and friendly, made our experience very pleasant & memorable.
3 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hey James,
Thanks for letting us know what an amazing job Melissa from our Bon Accord store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience in store today
Great experience in store today, went in for 3 of us due for mobile renewal, Melissa helped us out and was very informative, we couldn’t get a deal that was available so she checked and came back to us with an even better deal! We have no issues with our contracts and have had nothing but good experience so far with vodaphone.
3 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hey Lianne,
Thanks for letting us know what an amazing job Melissa did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone stolen my money from my…
Vodafone stolen my money from my account. They deleted our conversations which they did pay 50 pound withdrawal my case also documents. I didn’t use SIM card after 3 months they send me bills 700 pound. Before 3 months I cancelled contract by mistakenly I lost is now they charged. I am telling gays it can be happening with you . Today I am seafaring. It’s almost 3 years going on still torcharing me . Mantle peas-her creating.
They are really like shoplifting. Please gays if anyone can help me . On the phone they said you are poor man if you can’t afford so why you using phone
1 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hello, Murshed,
It's disappointing to hear that this has been your experience, as this isn't how we want our customers to feel. We’d love the opportunity to get this resolved for you.
Please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone so that we can take a deeper look into this for you.
Thanks,
Vodafone Social Media Team
deceive behavior
Unfortunately, I have very bad experience with Vodafone lately. I have signed two broadband contracts with the company end of 2023 and earlier 2024. The sales persons told me if I keep my mobile with the company, I will have royalty discount of 3 pounds on each broadband. As the royalty discount has been applied in previous years, I didn't doubt it. However, this has not been applied afterwards. The company argued that this can not be applied to the account and they can not found the voice record. I have already spent a lot of time calling them and things are still not being resolved! I would like to warn everyone, record everything they said yourself!
27 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hey June 👋 If you have both the broadband and a pay monthly contract you would be entitled to the Vodafone together discount. My team can arrange to make sure this is applied correctly. Please use one of the following links to get in touch with my team:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent customer service
Excellent service in store today by Steven & The Manager who took the time to fix our wrong order online! Highly recommend you go into store, for exellent customer service, thank you very much for all your time & advice today,very much appreciated.
26 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hey Lorna, Thanks for your amazing feedback for Steven and their manager. Its great to see they took the time to get everything sorted for you. Sounds like a good way to start the weekend 😊
All the best, The Vodafone Social Media Team
Great store with great staff
Had a great experience dealing with Paul! He made it super straight forward and managed to save me money!
23 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi John. Thank you for your review for Paul. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Highly recommend Derry- Aberdeen
Highly recommend Derry- Aberdeen
Great service, friendly, patient and an absolute credit to Vodafone. Best service I’ve ever had from a phone provider, went above and beyond. Thank you A+++
19 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Paul,
Thank you for taking the time to leave us a 5 star review and for the amazing feedback.
Thanks,
The Vodafone Social Media Team
Staff couldn't be more nicer!
I recently went and upgraded my phone and I was served by Chris who couldn't have been any nicer. He really helped me and gave me advice on the best handset and deal to suit me. 10/10
15 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hi Elle,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
steph was extemly helpful today
steph was extemly helpful today, massive thank you to her, made my day today
14 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Aberdeen Bon Accord
Hello, Geraldine,
That’s lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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