Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... Ver más
La empresa ha respondido
Localización
Cambiar localización182 High Street, KA7 1RQ Ayr, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver más
La empresa ha respondido
Yvette was very helpful and explained everything in detail which made my upgrade easy. A very pleasant experience. Yvette has a friendly manner and is an asset to your organisation.
La empresa ha respondido
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Ayr
Escrito por la empresa
Información de contacto
182 High Street, KA7 1RQ, Ayr, Reino Unido
4,8
Excelente
256 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Made very welcome by Rosie
Made very welcome by Rosie. Went to extreme to help us. Went through everything we needed to know. Ayr store.
6 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Gareth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Andrew was very helpful in finding my…
Andrew was very helpful in finding my new phone and setting it up
Would definitely use again
5 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Cameron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fab service from Andrew
5 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Carol,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
was in the ayr store today as my sim…
was in the ayr store today as my sim wasn’t working after getting a new phone. all staff are great, charlie’s customer service was fantastic since the second i entered the store. couldn’t have asked for better.
3 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hi Josh,
Thank you so much for your wonderful review and the amazing support you’ve shown for charlie—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
POOR SERVICE VODAFONE
I have been trying to get a refund from Vodafone since mid December.
I purchased two sims online and collected them from the Ayr store.
We were going to FUERTEVENTURA the following day. So I asked about roaming. The manager told me that Europe was within my contract.
I stopped several days later, when I noticed I was being charged. Only using local cafes, shopping centres, hotel, etc.
Whilst there I purchased a Gygacube. I was told that it would solve my poor signal problem, in Newton Stewart area. Thing is, it works the same way as a phone, through a sim. So was just as useless.
So to sum up. Not happy being sold a modem at £15, just as useless as my original EE sim phones. Not happy being told my refund is low, because I was roaming for three days, totally unaware.
I don't use Facebook. Not my cup of tea.
26 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Joe,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the issues you've faced. This is certainly not the level of service we aim to provide.
It’s disappointing to hear about the confusion around roaming charges and the advice you were given before your trip. We understand how frustrating it must be to receive unexpected fees while travelling, especially when you were assured your usage would be included in your plan. You should always be given clear and accurate information so you can make the best decisions for your needs.
Regarding your refund request, we appreciate how long you’ve been waiting and understand your frustration. We’d really like to take another look into this and help get things resolved as quickly as possible, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Rosie has spent a long time helping me…
Rosie has spent a long time helping me with my contract and setting up my new phone. Great service
15 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great help from walking in to leaving…
Great help from walking in to leaving the store
9 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Ross,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was easy no hassle guy was very helpful.
6 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Dylan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was great sorted us out very…
Andrew was great sorted us out very promptly great customer service skills also gave us a great deal on our broadband too. Thanks very much!!
5 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Chelsea,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was a great help!
Came to store looking for help with my transfer. Spoke to Andrew when helped a great deal and he even took the steps to move my accounts together too! Thank you again!x
5 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Anne,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service from Andrew.Very helpful with lots of different options to suit me.Friendly and approachable too.
4 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dealt with charlie in store
I upgraded my sim and got my details moved from one phone to another device charlie was great
4 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Valerie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nathan was amazing and baby Adam…
Nathan was amazing and baby Adam approves friendly staff member a credit to your company.
3 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a lovely lady helping today.
I had a lovely lady helping today. Very helpful and easy to talk to.
3 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Paula,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Angela gave excellent options
Taking a trip to new Zealand and came to the ayr store and spoke to Angela who explained my options. Thanks to her excellent serviceni chose to upgrade to get a new Samsung and be able to use my phone abroad at no extra cost. Thank you very much!
3 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Anthony,
Thanks for the lovely review and fantastic support for Angela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Ayr store to check status of…
Went into Ayr store to check status of number port . Spoke to Andy, confirmed number port will go through on Monday 😍,. Ended up getting home broadband and a better deal too with money off the broadband as I now have a mobile account with Vodafone. Happy Days. Lovely guy and very knowledgeable too..
3 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer experience from Andy in…
Good customer experience from Andy in Ayr branch.
2 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Lynne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Everything and more done and explained…
Everything and more done and explained by Charlie very happy with the service provided
21 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Emily,
Thanks for the lovely review and fantastic support for, Charlie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
SIM only renewal from Rosie
Rosie listened to what I wanted as it was a renewal for a family member. She's bright, and happy and confident. Thanks again
13 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Andy,
Thanks for the lovely review and fantastic support for Rosie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Andrew provided Great service polite…
Andrew provided Great service polite and helpful
12 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Adam,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.