Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... Ver más
La empresa ha respondido
Localización
Cambiar localización182 High Street, KA7 1RQ Ayr, GB
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Consulta las opiniones de los clientes
Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver más
La empresa ha respondido
Yvette was very helpful and explained everything in detail which made my upgrade easy. A very pleasant experience. Yvette has a friendly manner and is an asset to your organisation.
La empresa ha respondido
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Ayr
Escrito por la empresa
Información de contacto
182 High Street, KA7 1RQ, Ayr, Reino Unido
4,8
Excelente
256 opiniones
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Amazing service from Chloe this…
Amazing service from Chloe this afternoon sorted both myself and my friend out. Professional, helpful and a real asset to Vodafone
1 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Ruth,
Thanks for the lovely review and fantastic support for Chloe. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great help & customer service, from Kyra, when buying and setting up my new phone. Couldn't do more to help, Many thanks!
30 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Tracey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience in store today
Great experience in store today. Charlie was smashing with me today and everything was really smooth. Top notch!
15 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Sam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from chloe
13 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Annette,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, Kyra answered all my questions, recommended new phone and explained everything I needed to know.
12 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Shirley,
Thanks for the lovely review and fantastic support for Kyra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone replied to my Review and told…
Vodafone replied to my Review and told me to "reach back out to the Broadband teams" to get the matter dealt with. I did and in fact they called us only to advise that (unlike the promise of two days ago that we'd be connected by the end of today Wednesday 8th April) this was incorrect information as BT Open Reach hadn't even scheduled installation of our new Broadband connection.
We were also advised to contact them via social media...we don't do social media!
We received a call late this afternoon which was like going back to "square one"
Despite complaining (YET AGAIN) that' we've been waiting over EIGHT WEEKS, no firm date was given for fibre optics to be installed - it's less than seven metres from our front door!!!!
The latest is that Vodafone will raise our case to some sort of priority state - we're promised that would be done some weeks ago... but still nothing.
We have now advise Vodafone that they have until Friday to provide us with a guaranteed date for installation or we're calling the whole thing off and going elsewhere or maybe just staying with our current provider. It would be less stressful.. my wife and I are about demented.
It never was like this in the good old days.
8 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Kingsman,
We understand how disappointing it must be to receive conflicting information and to experience such a prolonged delay. Your feedback is extremely important to us, and we are committed to resolving this issue as quickly as possible.
If you would like this to be raised as an official complaint, but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Excellent service again from Chloe when…
Excellent service again from Chloe when in the shop today
29 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Gillian,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Our service agent
Our service agent, Kyra was very patient and explained everything thoroughly. She was also very pleasant and profesional.
29 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey there,
Thanks for the lovely review and fantastic support for Kyra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Ayr
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Can’t thank Kyra enough for her help…
Can’t thank Kyra enough for her help today with internet thank you
28 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Lisa,
This brings us great joy to hear about the support you've received from Kyra! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kyra and Simon were more than helpful.
Kyra and Simon were more than helpful in selecting a new phone; listening to my needs and concerns and responding appropriately. I would recommend.
27 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Angela,
Great to hear you had an amazing experience! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Ayr
Hi Myra,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service
Good knowledge
16 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hi Christina, thanks for your feedback. It's good to see our team in Ayr know their stuff. All the best, The Vodafone Social Media Team
1 happy customer
Really helpful,friendly,found the best deal for me.
15 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Doreen, thanks for your great feedback, it's great ot hear we were able ot find you such a good deal. All the best, The Vodafone Social Media Team
In our twenty years of experience with…
In our twenty years of experience with Ayr Vodafone today has been the best ever service with Chloe! Thank you very much!
7 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hey Ludmila, It's great to see that even after all this time our team are still able ot have such an awesome impact on you ☺️ Thanks, The Vodafone Social Media Team
Very helpful with things that I don't…
Very helpful with things that I don't understand. Couldn't have done it without them. I highly recommend Vodafone and their staff!
4 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hello, Cheryl,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a lovely experience in vodaphone…
I had a lovely experience in vodaphone changing my provider from o2. The staff were professional and friendly. They let me know what was happening at every step. They ensured I was comfortable throughout. Kirsty and Charlie were super supportive. I am excited to get my new phone
12 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Chloe was Very helpful
6 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hello,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Chloe
Thank you Chloe
I can’t fault the helpfulness from Chloe when I called into the branch on Saturday She went above and beyond to help and resolved all 3 of my issues
Thanks again
Gill
4 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Hello, Gillian,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks Nathan for setting up my…
Thanks Nathan for setting up my broadband, excellent job.
4 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Ayr
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
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