Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
La empresa ha respondido
Localización
Cambiar localizaciónUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
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Consulta las opiniones de los clientes
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... Ver más
La empresa ha respondido
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
La empresa ha respondido
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Basildon
Escrito por la empresa
Información de contacto
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, Reino Unido
4,9
Excelente
186 opiniones
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Very friendly and helpful helped me set…
Very friendly and helpful helped me set up my broadband and i had issues online
22 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Basildon
Hi Marites,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent Service
I visited the store to change my tariff and Reece dealt with the situation very efficiently and was professionally prepared to help make the transition easily! He was friendly and approachable!
But then I had an enormous issue in that my original number was lost and I had a new number allocated which was awful because all my medical contacts were unable to contact my husband and I! We are retired and under the hospital constantly ( my husband had a triple bypass! ) We went back to the shop and Steven was absolutely amazing in that he went above and beyond to retrieve our number! He even rang me on his day off to reassure me that he wouldn't give up and finally after lots of phone calls and intervention on our behalf reinstated my number!
I'm still waiting for a refund for the two months that I couldn't use the phone but I again went into the shop on Friday and Steven assured me he was dealing with it on an ongoing basis! And I know he won't let it rest also on Friday Reece was charming and I told him that I couldn't send txt messages anymore so he removed the bar ( although I don't know why it happened in the first place!!!) I still can't send txt to my son's phone so will have to return to the shop when it's convenient for us!
Once again a huge thanks to Reece and particularly to Steven for their professionalism and support 👍🏽👍🏽👍🏽👍🏽
3 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Basildon
Hi Marie,
Thank you for your review. Happy to know that Reece and Steven have been able to help you get your number back and are helping with getting you your refund. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Good service clear information
21 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Basildon
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
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